Hey everyone, quick reminder that I'm not native English speaker, so please keep that in mind, I might slip up here and there. 

My car: 
Skoda Octavia Mk3, 2015
mod. 2016 
Columbus Infontainment 

Last week, out of nowhere my Smartlink, GPS, Traffic, Phone, Voice and even Bluetooth stopped working. 

Only working now are DVDs and Radio Stations.

I've tried to google something up and I found Skoda Portal, at which you can download actual map files by VIN of your car.

Downloaded that in ZIP, bought 64GB Kingston SDXC card, formated it to FAT32 by third party app.

Extracted everything from file I've downloaded straight to SD card root with 7zip.

Put it in 1st SD card slot in my car, went trough Setting, to Software update, but I have a problem that says: "Error no data available. Please insert a source with software update data or check the source." 

 

Tried both SD slots, tried to click on Software update multiple times, but unfortunatelly no success.

Saw that you can do the update trough "NAV" button, but as my navigation is not working, I'm unable to access that one. 

 

I've also tried:
- formating SD card to exFAT, NTFS - same issue 

- tried to copy files to 32GB FAT32 SD card - wont fit there

- tried to copy only MIB1 + text file to root of SD card ( saw this one working for some people ) - same issue

- tried to copy content of MIB1 to root of SD card - same issue 

- tried with USB stick - this one didn't even show up in Infontainment 

 

Do you have any idea what is causing this issue ? 

Any help is really appreciated, as I'm really desperate already.

Skoda won't send you a firmware on that web portal.

 

 

The above named file is available from me if you want, and you can see the update is support on your radio via the SupportedTrains tab

Let me know if you want me to PM you a link and some instructions.

 

release = "MHI2_ER_SKG11_K3343"
MUVersion = "1433"

 

<SNIP>

 

SupportedTrains = "MHI2_ER_SKG11_P2104*,MHI2_ER_SKG11_S2104*,MHI2_ER_SKG11_K2129*,MHI2_ER_SKG11_S2129*,MHI2_ER_SKG11_P3260*,MHI2_ER_SKG11_P3304*,MHI2_ER_SKG11_P3325*,MHI2_ER_SKG11_K3330*,MHI2_ER_SKG11_K3333*,MHI2_ER_SKG11_K3343*"

Sorry, my bad.

 

I forgot to mention that I'm trying to update GPS, not firmware.

To be exact, I was talking about this page: 
https://updateportal.skoda-auto.com/en-gb

I'm not sure, if my problem is related to GPS update or firmware update, I did neither of those before.

Is there a chance, that because I have old firmware update, GPS update is not working properly ? 

 

40 minutes ago, ericfrost said:

Last week, out of nowhere my Smartlink, GPS, Traffic, Phone, Voice and even Bluetooth stopped working. 

Only working now are DVDs and Radio Stations.

This is not normal behaviour, these should work regardless of map updates.

You have either a software fault or a hardware fault in your system, so the firmware update could rule out a bad software.

Understood. Just to give you little insights what it says on my screen. 

On the first image, there was a Bluetooth option before, it's not there anymore.

SmartLink is not working as it's asking for actiavation key. ( It worked before without an issue ) 
 

So if you see all of this, should I try to update my firmware ? If yes, could you please send me files which to download and a bit of instructions ? 

 

The update is your decision, I can provide file and some instructions.

Sure, I will give it a try.

Thanks a lot.

Okay, so it seems that update is OK, unfortunatelly, GPS and other things are still not working.

 

Do you have any idea, what could I do next ? 

In a meantime, I tried to put 64GB card in the car and do the update on the maps, but unfortunatelly still not success.

SD card is recognized, but it just can't read it somehow.

Edited 2 May, 20233 yr by ericfrost

Have you tried a factory reset?

Next could be a fault in GPS aerial/wiring (can you see any satellite detail?)

Yes, tried factory reset multiple times even before firmware update.

Also tried to restart the infontainment multiple times.

 

If that's done trough NAV, I'm unable to access it. (If GPS wiring would be at fault, it could still run maps update regardles, or am I mistaken ?) 

 

I've installed firmware update from 32GB SDHC SanDisk FAT32 card, that update went without any issues.

Unfortunatelly, this map update wont fit there by 13,6MB, so I have to use different card for that one. Maybe that could be reason too ? 

You maybe able to remove a language from the package, if not you might need a slightly different manufacturer card?

Forgot to say, did experiment before about formatting of cards, the free space on an SD Card will vary depending on format used IIRC "exFAT" gave more free space than "FAT32" or "NTFS"

On exFAT at allocation unit size 8192b i was able to get closest, 6,66MB left to fit it on.

I've tried all others, but this one is closest of them all.

 

I could potentially try to get another SD-card, but you can't really tell it's exact size, until you stick it in to your PC.

 

Also, I could potentially try to delete language files, but I'm quite unsure, which file is that.

3 hours ago, ericfrost said:

Last week, out of nowhere my Smartlink, GPS, Traffic, Phone, Voice and even Bluetooth stopped working. 

Only working now are DVDs and Radio Stations.

 

That seems like it's lost it's FeC/SWaP codes for some reason. If the nav code is missing, that would also explain why the maps aren't working even with the latest download...

 

I expect you'll need to take it to a dealer or good independent garage with ODIS online access to reactivate the codes - sorry 😞

I also took pictures of those codes.

Before firmware update, I wasn't able to access this menu, but after firmware update I openned it and it looked like this.

 

 

Does seem that the codes have left the system, you need a dealer or possibly an independant workshop with online access.

It then in theory can feed in the codes needed to re-activate the factory issued codes.

Understood, will search for some in my area to look at it.

 

Thanks a lot for your help, appreciate your time guys.

Hi,

I have exactly the same error message of:

"Error: no data available.

Please insert a source with software

update data or check the source."

I too have tried several different mans of transferring the update files to the car (Superb Mk III of early 1918):  SD Card, USB stick, online download.  All give the same result.

Any suggestions anyone?