Clockspring replacement issue resolved by VW Direct - Testimonial

Hi all - quick testimonial here for VW Direct in Skelton. I don't work for them, am not related, didn't receive any kickbacks etc etc - just wanted to share as it can be hard to find good places. 

My 2014 Skoda Superb mk2 estate had issues with the clockspring/steering wheel module after it was replaced at a VAG specialist dealer near me (Manchester) following a failure. 

The MFD controls didn't return to working after the replacement, and my cruise control had become disabled once the new module was installed. 

The specialist ASSURED me they'd done everything correctly and the part had been coded, told me the issues were new and the MFD and cruise controls had suffered mechanical failures (even after I had them look at it again) and they needed to investigate replacing them. 

They had also thrown away the old clockspring and were not able to provide a copy of the diagnostic scan of the car so I could see what the old coding values were. 

This advice did not sit right with me - the MFD controls had been fine right up until the clockspring failure, and the cruise had worked without any issue after that too, right up until the new installation. 

I was left having to take the car back to sort it myself as they were not willing to concede it could be coding related or that they'd missed anything.

I struggled to find anyone I felt could sort it until I found a YouTube video from VW Direct (https://www.vwdirect.co.uk/) showing the exact part being coded in a similar vehicle to restore the functionality. 

I called them up (yesterday) and spoke to Toby at VW Direct who was very reassuring and confident he could rebuild the coding without the old part or a known good scan. 

I drove up today (Manchester to Skelton, so a LONG way - c 130 miles).

This might seem a bit much but I genuinely struggled to find garages who filled me with confidence that they could resolve the issue nearer to me after the first one failed to do so. 

The directions were perfect, and sure enough Toby sorted it PERFECTLY and very quickly, with no waiting. He was extremely thorough and checked everything including a super quick test drive. 

The pricing was very reasonable indeed and the scan and info provided give me some recourse to chase the first garage for some compensation (he proved the new module had the default coding after installation, and hadn't been recoded correctly). 

I would have no qualms about taking my car to VW Direct again, long distance or no - the service was EXCELLENT and I was treated really well. 

They put my local "specialists" in the shade! Book in with confidence!
  

Cheers all,

Paul