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Hands free phone on mute?

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Hi everyone, I don't use handsfree very often in my mkIII Octy vRS but when I tried ringing SWMBO yesterday (my phone is a samsung s20 plus which is paired to the car) when she answered I could hear her but it was like my mic was either on mute or it's fubar'd as to her it was a silent call. I did look in the owners manual but without success as they don't cover phone operation in there and it refers you to the "electronic" version which try as I might I just can't find it on Skoda's website nor did the QR code work either. Any help would be appreciated!

Which media system do you have?

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13 hours ago, ords said:

Which media system do you have?

Thanks for the reply, It's the Amundsen with canton 

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