Had a missed call this morning - no message, so I usually ignore them, but I noticed it was similar to the dealer we use.  Called the number thinking they may be chasing to get the car back in to fix the suspension that they've admitted rattles but can't locate what's wrong.   Turned out it was the direct number of sales admin - they told me they'd forgotten to switch the V5 to us last Aug and the road tax had run out yesterday!

 

I can't quite believe that I hadn't realised a new V5C hadn't arrived - I can only put it down to being very focussed on making sure the acknowledgement for our old car turned up as in the the past I've twice had to chase for that.     I also hadn't twigged that we'd had the car 12mths - blimey, that time really has flown.

 

Anyway, dealer re-taxed the car this morning and they reckon they can back-date the transfer.

 

Must say this dealer has an almost revered reputation locally but they've messed up so many things in our dealings with them I'm wishing we'd stuck with VW!

 

 

Edited 1 August, 20241 yr by Rory

If you paid for it you owned it, they were only the Registered Keeper. 

 

Let your Insurance know that you mislead the to you the Registered Keeper was.

 

Let the Dealership pay out for their error if there is any issue.

?

Were the the Keeper or was it the previous person while they had it in trade? 

Was it taxed last time on their Insurance? 

It was originally a VW Group employee car (so I was told, and bits of paperwork left in the car seem to confirm that) and then the dealer registered it to themselves to be used by one of the salesguys but pretty well at the time we bought it.  I paid for the tax for a year on collection - actually taxed it myself in their showroom - so it's been double taxed for most of the last year.

 

There's no insurance check when taxing a car - hasn't been for years.

 

Our own insurance won't care - it's just an admin error.  And anyway it's fixed now.

 

 

I'm just most dismayed by how many things a dealer who are supposedly "one of the good guys" can mess up.  When we bought the car they didn't realise they'd registered it themselves and I only found out as I did a V-Check on the car and it showed 2 keepers.  They knocked £2K off the price for that (the car was very dear in the first place though).  Servicing has been confusing as they insisted they did a variable service at 12mths, even though they recorded as an oil change service, so at 2yrs ( a couple of mths ago) they would only do a basic oil change (covered by service contract) and wouldn't do the extended inspection or change the pollen filter.

 

We also ordered a new one at the same time, with 9mths lead time, and "agreed" a cost to change of £6K.  Car turned up much ealier than exepected and they wanted £13K to change it (my wife - it's her car really - still wanted to go for it! 🤯).    Not getting the new one makes the repeated faults with the a/c (it's still noisy after they changed the compressor) and the rattling suspension that they can't fix, even more annoying.

@Rory  A car in the showroom will need First Registered maybe before the next quarter or a new Registration month.

It can go in any Staff members name, then become a demonstrator. 3 months or 3,000 miles and then a nice dealers profit because Tax Payers / HMRC are generous.

Ex Management cars.  Kidology.  People are sucked into their fibs. 

Story was it was a Bentley employee car - which fits as it has a Cheshire reg number.   On another forum, a VW Group employee says the staff get through many thousands of cars per year although staff have had to keep cars a little longer than usual during the recent shortages.

 

I don't know - the car was 15mths old, 4K miles and both internally and externally looked brand new.   I bought  Mercedes some years ago on the same terms, but that was only 5mths old with 5K miles.  Apparently an MB area manager's and it had the addresses of all the NW MB dealers in the sat nav.

 

The dealer told me about another source of cars - he'd just bought three Karoq SELs of theirs - but they get changed at 6mths old.  I found that company online and they have over 1000 vehicles.

 

 

On the insurance / tax thing - there isn't the specific check that there used to be.  If you buy a car off someone privately you can do the change of ownership and retax the car there and then (I did it when transferring a car to a family member some years ago) and obviously "the system" won't know that the new owner has insurance for that vehicle. 

 

I know the internet likes "proof" but I think there's some kidology in those articles - of course the car is supposed to be insured but there's no automatic check that is.  There hasn't been since CIE was introduced.

Edited 3 August, 20241 yr by Rory

I believe the only auto backend check when taxing is MOT (as thats on the same system effectively) and you cant tax a car without a valid MOT

1 hour ago, Winston_Woof said:

I believe the only auto backend check when taxing is MOT (as thats on the same system effectively) and you cant tax a car without a valid MOT

 

That's my understanding too.

3 hours ago, Winston_Woof said:

I believe the only auto backend check when taxing is MOT (as thats on the same system effectively) and you cant tax a car without a valid MOT

 

Unless it is less than 3 years old.