I recently took my Karoq in for its first service, long(ish) story. When I bought the car I took out the service plan for 1 oil service and one full inspection service at a fixed price. The car was also set up on a flexible service pattern at the time of purchase. Having been pestered by the dealer to get my car in for its first service at 12 months I questioned why the car and MySkoda app said I still had nearly 300 days to go for the first oil change. At the time the car had covered only 5k miles. I had conflicting messages from BSM Head office and the local dealer. Head office said it wasn't possible to have taken out a service plan on a car with a flexible service plan, the dealership said it was OK and just to take the car in when the app said it was due.

I was a bit concerned that, should I need to claim under the warranty, I would fall foul of not having the car serviced correctly so contacted another independent Skoda dealer nearby. They confirmed I should not have been sold the service plan on a car set up for flexible service as these are generally used for high mileage users e.g. taxis.

I duly booked the first oil change service at the independent dealer and they agreed they could change the service schedule in the system to "fixed" and this should avoid future issues. Service complete, I've now looked at the app, and service display in the car, and both show oil service due in 365 days (1 year) and inspection service in just over 700 days (2 years). Clearly the oil service has just been done and the next service due in 1 year is an inspection service.

I'm starting to lose confidence in Skoda dealerships for servicing, is this a simple fix that someone has overlooked resetting the car after the oil service?

The Next Service is an Oil & Inspection Service by the terms that Skoda UK started using. 

 

They love to confuse, and as it is they confuse them selves.  IF YOU WERE MIS-SOLD THE FINANCIAL PRODUCT THEN TELL SKODA UK /VW UK and the DEALER PRINCIPLE WHO,S EMPLOYEES DID THAT.

 

Cars arrive from the Factory set for Variable / Flexible Servicing Regimes, Oil & Filter Service, Inspection Service 24 months / 18,000-20,000 miles.  Sooner if you want.

 

That is the Servicing in your Warranty T&C,s.   Service to the Manufactures Recommendations.

 

The changing to Fixed Service Regimes and a Oil Service at 9,400 Miles / 372 days is often done without the new Owner / Keeper being asked. 

 

.............

This below is just FIXED SERVING.

That 1st OIL CHANGE was not required as the car left the Factory, but if the cars is owned and not leased so a keeper and not high annual mileage then Annual Servicing / Checks is Simply Clever / Sensible if not doing yourself. 

 

A Service and a MOT 1 month before 3 years is a good idea, and see if maybe any Warranty issues.

Maybe best the MOT not carried out at a Main Dealers, where they can be Deaf, Dumb & Blind selectively.

 

 

SKODA_Warranty_Terms_July_2023.pdf

Edited 3 December, 20241 yr by Ootohere

My Octavia was supplied with flexible service set up, so surprised when both dealer and Skoda kept phoning me to get service done at 12 months. When done, the service reminder was changed to fixed. Told it was because I had bought two services. I asked if I hadn’t bought them, if it would have been OK to keep to flexible services, the dealer said it would. This would probably be still only two services in three years, rather than three at yearly setting. My Karoq was set to yearly services, but these were free with my HP finance.