Was this Skoda Customer services. The contractor, people with a keyboard and no mechanical knowledge?

Edited 23 March23 Mar by Evolution13

12 minutes ago, roadarman said:

Many thanks again OccyVRS.

I find it very depressing that even Skoda CZ don't seem to know anything about the cars they make !

I asked the specific question 'does the vRS230 with my VIN # quoted have a separate diff or is it inside the DSG box ?'

I got 2 separate replies from different people - one said 'change the differential oil every 3 years' and the other said 'the gearbox needs an oil change at 60,000 km' !

I'm losing faith in Skoda !

It’s not Skoda - it’s the outsourced customer service centre VW have chosen to use.

The DQ250 wants servicing every 40,000 miles or 4 years. This is, to be fair, about 60k kilometres. The VAQ diff (that you don’t have) is 30k/3 years on the Mk3 and then 20k/2 years on the Mk4.

They are correct in what they’re saying - it’s just that it’s not the correct answer for the question you were asking!

They tell me my gearbox has an 80,000 mile interval, and that the Ibiza box is sealed for life. Yeah, right.

My vRS 230 went into the local Skoda garage for service and DSG oil change yesterday. The girl on Service Reception still insisted that it needed a Front Diff oil change and even pulled up the Service Instruction sheets on her PC to show me.

However, when I phoned to check on progress they admitted that the service technician had pointed out that this did NOT apply to my vehicle (so was NOT carried out) !

Finally, they agree with you OccyVRS !

Case closed !