Infotainment Problems - Skoda Support!

Well, I lost contact through the MySkoda App to my car! The car had lost all profiles and; CarPlay although showing on the start page just went blank when selected! Tried setting up my profile but it kept returning "Unable to load user profile". Tried the factory reset in "settings" - no joy! Contacted Skoda Support and they responded on a Sunday! Their solution a full factory reset -

1) Reboot the Infotainment panel by pressing & holding the power button for approx. 15 sec until the Skoda logo appears. 
2) Open the Infotainment menu in your vehicle 
3) Continue to the "Settings" 
4) Then click on "Factory settings" Pleas note that this will delete all stored personal settings (paired phones, favourite radio stations, user profiles, etc.) and also remove the user profile / user (ŠKODA ID) from the Infotainment. Then please enroll the vehicle with your account again.

However, it took two attempts, first I input my credentials and it went to "Unable to load user profile" and Car Play did not work; second attempt it went straight to my profile and everythiong back to normal!

Still have no idea why the problem came about - I did have an "over the air" software update last week, but the system kept working for the week before this problem!

So, well done Skoda Support "Simply Clever"

They saved me a trip to the Dealer