went up to norman fairweather skoda in dundee to buy the new octavia 2.0 elegance estate pd

they took my dep + rest of cash in full then asked me to pay extra £1000 for optional exras that i never asked for i.e front parking sensors sports sus+ 17" aloys and maxi dot computer.

told them not my problem you made the error not me sell me the car as is for the price i payed you cut your losses.

they said no we will not sell you the car sent back the money .

so now i loose out on trade in price +£1000 free upgrade.:thumbdwn:

ive just orderd brand new mondeo as a rasult of this shocking attitude towards customers

sorry to be moving away from the skoda badge as ive done 92000in my 1.9 tdi elegance est and get 38000per set of tyres (TOP TIP RUN YOUR TYRES AT 32PSI AND PUT MICHELIN TYRES ON:thumbup: )only last week needed to put a new side light in

Sorry to hear about your bad experiance mate and I've heard good things about that garage as well, all the best with your new mondeo.

David

It's a pity there was a mixup with the order, did you complete an order form with them?

Sounds like they've sourced a car from UK stock.

However in terms of customer service out of the frying pan and into the fire springs to mind.