Quickasaquickthing

Update. Yesterday, Tuesday, I took my April 2019 registered Karoq1.5 SE manual to the dealership for a short, pre planned ‘let’s have a look at what it’s doing now since the first update’ appointment arranged by Skoda UK with the dealership. When I got there I was told that the previous day Skoda UK had been in touch with them to say that the new/ second update was ready. 

The update was to preserve the good bits of the first update( getting rid of the second gear stall issue) and would deal with the kangarooing and the negative side effects of the first update. It was a comprehensive reset and would take about two hours. Would I like it done there and then? Yes please. 

All the courtesy cars were out. But the showroom manager lent me his personal daily drive to use while the fix was done. Nice touch. 

This morning, from cold , took off down the road without any bunny hopping. Seems to drive well and smoothly. Fantastic. I finally might now have the car I should have had on day 1.

This has been a pain in the proverbial from the start. Notwithstanding the issue of these cars being despatched from the manufacturer with the customer playing roulette on whether it was a good’un or a bad’un, I have to say, hand on heart, that my experience with Skoda UK and the dealership has been overwhelming positive. Paul from Skoda UK has kept in touch and let me know the progress of the fixes and checked with me afterwards and the dealership - and I’m happy to give them a name check in the circumstances - Willis Motor Company in South Ruislip have bent over backwards to put things right for me and send me on my way a happy customer. I know others have had different experiences but that is mine. Credit where it is due. 

Hopefully, that’s it all sorted for good. I hope other owners with similar issues have a successful outcome.