Vixvet

I re read comments, I know what u mean about diesel gate. I have been in contact with trust emission, but they say It's not that,. I am tired of all of them pointing finregs at each other Can anyone please give me advise, what next, how will this affect can in the future?

Warranty deffinetly are not cozy, coz it's a extended third party, and they have tried to cut cost on everything. I am speaking now to skoda uk s I haven't got my warrnaty left and trust in the car for future run, it's unacceptable for a car break like this. Have you got any link where I can read so at least I can point it out? I am so disappointed in skoda atm, at first I was angry, but now I a very upset with all this.

Oh God, a little update. I am still with out a car. It has been now over 7 weeks. They have fitted new engine,turbo, full exhaust system, and yesterday they found that injectors are swollen and need complete change, all 4 of them.. My warranty has paid out all the money that my car is worth. Now I am thinking why they haven't seen all those problem, OK, u might not be able to see, but it's not one part gone bad, it's a 3 major parts in the car, why they haven't thought about writing a car off,I am scared to think what if they find more repairs needs to be done, or how does all this will affect car in the future?

Not a problem, i hope it will help someone if they are in the same situation

Progress is useless. They don't care about their customers, new or old. I really don't know why they are letting themselves down, each year! There is no improvements in customer service or in service department. Knowledge in service department it's just appalling. Will not recommend to any one.

Very, very poor customer service. I wouldn't kno where to begin... Let's just say they need to get their act together, even getting rid of very unprofessional staff, they have still got a poor knowledge service department.have raised a complaint regarding their mechanic telling me that I have overfilled my car with oil, when actually their wasnt any over filling, that they drained oil what was supposed to be there! and told me it was overfilling. That's told in a nutshell. My advice-don't take ur car there.comolained raised 3 weeks ago,and they still "investigating". Let's see how long will it take them.

OK, update and end of post. Warranty is putting new engine, new turbo and new exhaust system. Contaminated oil, diesel found in oil. No over filling, just raisen level, because of diesel (I am guessing) All good at the end. Didn't have to pay for diagnistics, skoda paid as a goodwill gesture. Thank you all

Hi Thats they reply I get today So they have done all that under my warranty, nothing is mentioned about trust warranty I am confused..

Hi Thats they reply I get today So they have done all that under my warranty, nothing is mentioned about trust warranty I am confused..

Too right! But they don't have a way out, it's their fault. I will be reading more in to the matter, so I got all the info Thank you for all the replies and info))

Perfect, will tell my other half to have a look. Thank you

Thats what I thought, logically extended warranty will just say that its their fault. Oh well, as long as they can fix and it won't have any negative side effects in the future, then I will be happy. I have actually spoken to vw that I would like a refund of the time I was without a car, which I was actually promised if anything happens I will be provided with courtesy car. In my view, correct me if I am wrong, why should I pay for something I don't have. And especially if its not my fault. I am not being cheeky, please don't get me wrong, but it's unfair that I have to chase them up with any info, that I now struggle to take my kid to school(we don't live in the city) and my work. Really disappointed. And if I am being honest it's not the first time.

Will update once any news Can ask, what car make would you suggest for small journeys? Would u know how will this affect car in the future? Will it be negative experience for my car going through all this?))

I have got extended warranty, with third party, I guess it will have to got through them then. Or not? I am sure those things should be covered in warranties. Do u think it's turbo too?? But is it really worth it to repair?

Ah I see, sorry cars are not my strongest point))) will let my other half know too,he will probably understand what u mean, thank you