neilsupermac

I think that's all mostly coincidence. I've now rectified this with the dealer: 1) Dealer has had customer service issues and new managers etc are in place to "fix". 2) They've taken the car back in and moved it over to flexible servicing. 3) The car didn't need servicing when they booked it in as it was serviced at 7K 6/18 and then they serviced it again @ 9.5K in 10/18 - they are now refunding me the full cost of the service I paid for. Overall, the (new) managers I've dealt with have done a good job of holding hands up and helping me put it all right. So much so that I will give them another go with my Kodiaq next month.

I agree, hence not naming and shaming at this point. I've been totally reasonable and patient about it so we'll see what they come up with.

and I'm right...they have dropped some key people back into this dealership from other dealerships to "fix" this one. I met in person with one of them today and to be fair, they've taken the car back in and are now looking at it, sorting it and going to compensate me accordingly once they work out what hasn't/wasn't done.

Thanks for responses...I won't name the dealer yet as things are getting interesting and they are trying to resolve. It sounds like there are problems because I'm now going in to meet the head of business, who started today who is fully accepting of what is going wrong here and wants me to come in and meet him to sort it out. So I'll let you know what happens. Looks and sounds to me like this particular dealership is addressing issues with a reshuffle.

Guys, thanks for all the replies...interesting...I need to get a few more details from my wife next.

Thanks...the only thing is the light switch is always left on Auto...which is what puzzled here...ingition off>on saw the lights come back on...she even made the point that the headlights were on ...although in the video its hard to be sure. I'll monitor it and see what happens...its either headlight switch not on auto or some electrical issue about to show its head I guess.

My wife reported that the lights on the speedo and rev counter just went out earlier this week and she recorded it...see attachment. An ignition off>on saw the lights restored..anyone seen this before? video.mp4

Thanks for looking at any of it...there is quite a bit but I needed to put it all into context. It's possible I was mis-sold on the basis no one actually questioned what the car was currently set to, in terms of service regime and nor what I wanted - which I would have thought a new customer with a 1 yr old car coming into a dealer would have been asked...

Thanks - I don't blame the dealer at all in this case .. I wasn't (unlike original poster) sold the car and told I could fit one for £1.5k and then told it would actually be £3k. I'll ping back here as I go with progress as it might help others I'm sure. After all, its the type of car that I'm sure many a family will want to do the same...

I am but I will experiment again on my way home tonight. The dash "D" or "S" or "E" display is inconsistent. The box may start in D but if the car was left in Sport, would you not expect at some point, once moving, the car to display "S"? It will do that if whilst driving you select sport with either gear stick flick back or mode select...I will go around this again...I might even video it actually...that would save our hands a lot typing...

Just sport mode. Set it to that, Drive > ignition off > ignition on > still in sport mode but dash says D1. Thanks - the button I know about - It is a 1st world problem but it is annoying. My wifes kodiaq does the same....I am wondering if it is deliberate but if it was...why not have columbus reset to correct state as well....that can't be intentional.

I did have dialogue with them...and then the dealer where it got left that the dealer was also left stunned about what they were requesting...I will pick it up again on both fronts - its ridiculous to want to charge £3k and uprate the car thats already plated to tow and also if you are going to do that I want the words that explain what the problem is with after market fit..thanks for the help.

I think I'm also stunned at the poor level of service and competency of the dealer. Had two Seats until mid this year when I bought a new Kodiaq and this skoda approved used Superb. I bought the car in September. Car was one year old when I bought it and in the deal the dealer gave me cash of price instead of service. The reason for that was purely that I bought the car on delivery from a dealer in the north (I'm in south east) and I thought getting the car and whacking it through service would check it out once I had it, during its 30 day exchange period. So ultimately, I assumed, because I knew no different, the car needed 12 month service.

I won't name the dealer at this point but here goes... Sept 18: Purchase car @ 12 momnths old - 7K miles Oct 18: Service car 3 wks later in October @ 9k miles - presumed first service - car is collected and returned to/from dealer. Take out service plan through dealer for 1 x interim and 1 x major service at same time - pays for this service. End Dec'18 : Car reaches 15K miles and dash reports it needs an oil change in appx 1500 miles I call the dealer to report this as it can't be right. The dealer says they will ask someone to get back to me. One business day passes, no call. I call back in. No real explanation, apology or other for not returning my call - doubt it was ever going to be returned. I explain at length that it looks like the car was serviced in Oct 18 by dealer and the technician has failed to complete that by setting/resetting the service status. Jan 18: With a 3 week wait to get it into the dealer, car goes into Dealer on 16th Jan. Dealer collects car. Dealer phones @ 3pm on 16/1/19 to simply ask what would I like the service reset to flexible or fixed and then the can of worms is opened. No explanation of what it is currently set to, what went wrong and details of options..nothing. I asked what the options are and they said either. I do 140 miles a day, motorway all the way apart from 10 of them. However if I opted for flexible at this point there are a few problems : 1) There are 7000 miles where the car won't have been monitoring under a flexible scheme (possibly as I still don't know what it was set to) 2) I have a fixed servicing service plan that dealer set up for me. The proposal at this point sounded like a hack to simply set the car to fixed for another 10k miles and then when it comes back in at around 26k miles that will be roughly equivalent to a flexible service interval. That means the car won't have been on true flexible servicing - what happens to manufacturers warranty when you in effect have just missed the next fixed service when you bring it in at 26k miles and it should have had a service at ~20k miles? The the dealer starts to google fixed vs flexible to explain the differences - he doesn't know. I did question all of it and whether my experience is a main dealer experience. I'm read a list of all the things they check but I point out that returning a car from a basic 10k service without setting up the service interval correctly isn't what you would expect from a main dealer. The dealer then proceeds to read through the details again...this time it becomes apparent that there is a service logged against the car, with a main dealer in Jun 198 @ 7K miles. When I booked the car in, in Sept 18 to have a service at ~9k miles, nobody thought it was worth looking and telling me it had had one in Jun @ 7K miles. Things now get worse as in effect I have now serviced the car at 9K when there was no need. At this point the service adviser says he is going to speak to a manager and we agree that he will do that and call me back. At 5pm I still have had no returned call, so I call in. They tell me the manager just wanted to check something and was waiting for some information and would call me back. at 6.15pm, my car is delivered back to me by a very nice chap who is the best of this bad lot. I am handed a note that simply says they have "reset the oil light". There was no oil light showing. I now don't know what they've done and as you might appreciate am happy with none of it. I call in to speak to manager at 6.30pm and do get to speak to him. He seems to appear to have a) no interest b) not familiar with what I am asking about. So I explain to him all of it and that I am beyond unhappy. He still seems uninterested but says he is going to look into it and call me back on 17/1/19 once he has looked into it? A few Q's : 1) I feel I am absolutely right to be unhappy that I wasn't told about the service @7k Jun 18 when I booked it in,in Sept 18 - there are no log books now and we are all reliant on information held by the dealer? 2) At point of service in October 18 : not being asked about what sort of servicing I was on/wanted/checking any of it and ultimately not setting the service interval and mode up correctly 3) The general lack of customer service, no apology, no attention to detail, no reliable communication and ultimately not resolving before delivering the car back., Am I expecting too much?

I agree with all of it but it's just ridiculous that its vin plate stamped to tow as it is and they want to uprate everything...to tow (pressumably at the same towing limits).....so I was just interested in whether there was an angle I can push back on to try and get the skoda tow bar fitted but without it costing £3k....