Ness1812

Glad it’s finally arrived! I can’t comment on the boot situation as it’s one extra I didn’t have, but I agree with your comment about Skoda Connect, waste of time, I was looking forward to being able to check on the app if I had remembered to lock my car!

Yes it was a bargain, only 15 miles on the clock!!!

Finally got it!

Did you collect it?!

Tomorrow at 4.30pm, I won’t sleep tonight!!!!

Latest news, had meeting with Manager this morning, very apologetic about changes in staff and my other issues, he will do his best for me to be able to collect late Monday. The vehicle, on paper, has everything I ordered so fingers crossed I will be a happy Karoq owner very soon 😁

So the saga continues, I eventually had a call from the salesman and have arranged a meeting with the Sales Manager at 9am tomorrow. The salesman couldn’t confirm the spec of my car and whether all of the extras had been added, not reassuring at all. Unfortunately my husband is at work tomorrow so I will be going alone, hopefully I won’t be bamboozled. I’ll update tomorrow for this of you that are following this soap style drama!!

Yes it’s £305 extra or part of the driver assistance package at just under £1000 is my understanding.

What was/were the reasons for the delay?

Ha ha well spotted, should read 22.8.19 🙄

Hi Ragus Yes they do, the one the dealer offered me was an SE L with extras, one they claimed was the ACC. i was told, same as others on here that the Tech was only available on lease & so was put off ordering one, hence me going for the SE L with extras, one being the drivers assist pack I think it’s called. Having typed all this up, I'm really not sure why they deserve my business.

Thank you Rooty for your advice, I will give the current salesman until 10am to call me and if not will do as you say. The start of this story goes like this: I was due to view a Karoq Technology back in April, with a few miles on clock but had exactly the spec I wanted (minus the door bin!) but it was a 60 mile round trip. I had been looking for a nearly new one for a while and my local dealer hadn’t had the right one in. Husband not keen on the long trip on his rest day went down to local dealer, told them my spec, they said they had exactly that car in, so I went down, test drove, fell in love & paid £500 deposit. I was then perusing info about ACC (one of my requirements) and thought that I hadn’t actually seen that facility on this ones electronic dash, contacted dealer next day, they assured me it had, still wasn’t sure so took hubby down and we test drove again, oh dear no, says salesperson, it hasn’t but it’s a great car. This now explains why, when I searched for the spec I wanted, my local dealer hadn’t come up. I’m really not happy at this point as I’ve lost the other car, salesperson suggests for money that I’m spending and after Skoda discount, I may as well order new and get the spec I want. So we go away to discuss for a couple of days and then decide to go ahead with the new car. And this is where the pillar to post salespeople debacle begins. I am really wondering why I am giving them my business (let alone the 30k!) as I’m sure you all are too. I blame my husband!!!

So eventually I had a video message from yet another salesperson yesterday, saying he is now handling my sale (is my sale jinxed?!) asking me to call him today, his comments weren’t in line with the email request I had sent to the previous salesman leaving me wondering if he had read any of the previous correspondence. I called back and guess what, he was busy, receptionist said she would ask him to call me. I then forwarded the emails to him between the previous salesman and myself, hoping to put him in the picture for when he called. He didn’t. Instead, at nearly closing time, he emailed to say that he believed my car had arrived and that the earliest he could get it ready for would be next Wednesday. They have had my car since 22.9.19, therefore, even with the bank holiday, I consider 5 full weekdays long enough to get my car ready, I have responded and said how disappointed I am. This is dragging on way too long and I really hope they pull their finger out 😡

So the saga continues. No response from my dealer so I’ve had to ask on the live chat again. I’m not sure my dealer actually wants to sell me this car, I can only hope that the after sales service is better than the before, as so far I’m on my 3rd salesperson as the 2 previous “no longer work for us” and I only find that out when I call to ask to speak to them. I play table tennis with their receptionist and my voicemail when all I need is an update left on the voicemail rather than them asking me to call them back then when I do they aren’t available or have left the company! I’m really not an awkward customer but I’m beginning to feel like I should start to be one, I wonder how long it will take for them to tell me they have my car!!

Oh I see, sorry, the photo wasn’t next to your post so I didn’t realise it was a photo of your vehicle, I’ll get my coat 😂