John@C

How many miles had you driven since they did whatever it was they did and what sort of miles, motorway, short slow urban journeys etc? Less than 200 miles including motorways

With all this going on this week, I did ask the Service advisor to forward videos of their work which have always been provided in previous services. With your synopsis I now feel unfairly treated and compromised.

Dear J.R. Was there much oil that leaked onto the ground? Whether it was the Haldex casing which I doubt or the diff casing which I believe there will have been a pretty big puddle growing quickly but it should have looked clean, I reckon it was a small amount of blackened oil. 'I reckon it was a small amount of blackened oil.' I will be contacting RAC...The Roadside mechanic did say it was the Haldex unit with a clean split and confirmed no external scratches...It was thin drips and when the car was stationery look underneath there was more of a thin puddle/layer of the rest of the oil . The 6th anniversary of the car would be on the 18th October

Dear aka_pseudonym, This is a very sound suggestion and greatly appreciated , it has has lifted my spirits and I thank you... I will ring RAC on Monday pronto. I feel lucky to be able to speak my piece as I sometimes drive long journeys on the motorway. Appreciate all comments from all...Have a good weekend and will post any findings. Regards

Dear aka_pseudonym , thanks for invaluable advice...Strangely it's all coincidential and the service coordinator has left...His number two just verbally mentioned...The damage to my car he has never seen before. Therefore, he technically crossed talk over my knowledge of car mechanics knowledge...Saying it's a one off.

Dear JR, I think you are quite on the button...For a mere individual taking on a medium enterprise is going to be tough..I'm going to take this to their CEO for some goodwill and not necessary addmission. No the dealer are not closing down, just the service department. Regards

Thank you for this advice ...We are RAC member via insurer. That's my after thoughts, perhaps address this with a nice email to their CEO and then take the actions I do have legal cover but not an independant engineer to hand

Unfortunately my insurers have verbally expressed mechanical is not covered. The closing down garage are willing to tow from them to their main branch in Guildford...!!! Do you think this is a good idea ?

Dear e-Roottoot, Not entirely, he called me to to add this as additional reccomendation...it's a low mileage car for it's age 19,127 . Well you might be surprised of the next saga...The service coordinator called after he had given me the quotation of 4.5 K To say we can't perform this repair now, please remove your vehicle asap...Their reason was the service department is closing down with immediate affect.

It was tow truck and winched on to the truck

Sorry there earlier post I’m new to this site made a mistake with the earlier post and this is my horror Story. As a 58 year old man, I have been the owner of three Skoda vehicles, a Fabia, a Roomster, and my present one being a 2014 Yeti Outdoor SE 2.0. All my services have been carried out by a Skoda UK franchised main dealer, in accordance with Skoda's requirements, for the confidence of their expertise and experienced service technicians and often pay a premium for their superior service. Having purchased my Yeti 4x4 from new, we still are committed to taking our vehicles to approved Skoda dealerships for servicing and parts such as coolants, engine oil and merchandising. Having had a full service a week before, and having had no problems until recently; . March 2020, minor service and cam belt replacement . July 2020, four tyres replacement with all season grade . September, full service with Haldex oil change We were driving along a local lane, with restricted 20 mph limit, and heading towards our favourite garden centre on that weekend. Suddenly we heard a whining grinding sound and a loud judder and the car stopped immediately. Luckily the driver of the vehicle behind was able to steer around car. The recovery agent diagnosed a cracked Haldex unit with evidence of an oil leak on the road. He arranged for us to be towed home as there was no approved service centre open. We had a traumatic experience awaiting to arrange privately the recovery company to tow the car to the service centre from my home on the following Monday. Come the awakening phone call from the diagnostic inspection, I was told it’s a major repair costing around 4.5 K plus the latter costs. With the panic of my dilemma I spoke to the Skoda UK customer service team and the dealership customer care. Both parties have not expressed customer value and loyalty in helping with my love of the Skoda brand.