TheWickingMan

We had a loose rear view mirror that the Skoda dealer insisted was due to a collision (not) and it wouldn't be covered under warranty. Contacted Skoda Customer Services. It was all frontline 'have a nice day stuff' but no help with the problem. Took it to our local garage workshop who contacted Skoda garage support. They said take it to a windscreen place to get new adhesive. The response from the windscreen guy.. it's a known problem that requires a new windscreen, don't give up fighting Skoda. We wrote to the MD of Skoda and months later it was replaced FOC as a 'goodwill' gesture.

After needing a new gearbox after 4 months from new, our Mk4 now has a rear view mirror that has become disconnected and just waves about. Gearbox done under warranty after hassle. Rear view mirror replacement so far refused under warranty as "either the windscreen has been replaced or the car has had an impact", according to main dealer. Neither applies. I'm in discussions with Skoda UK Customer Service. Anyone have suggestions. Sadly feels like this will be our last Skoda.

Whirring sound on front passenger side that changed on changing gear. Also gear change seemed stiff for a new car. All in all not the Skoda experience I've had for many years.

Manual gearbox, 1.5 petrol, Octavia Estate. As it's only 4 months old, mileage is c.2000. Car at dealership today. I understand Skoda have approved replacement gearbox. Still waiting to hear about a courtesy replacement car. Bizarrely, we were sent a video of the technician's inspection saying all was fine with tyre pressures, tread and brake pads. Not surprising really. When we followed up with a bemused phone call they told us the gearbox needed replacing. We'd guessed this already from the noises it was making. Very disappointed with dealership and Skoda. Listening to what the issue was and saying sorry, this shouldn't happen wouldn't have gone amiss. Dealer more interested in telling us it was £60 for a diagnostic check. Skoda giving us a list of other dealers in the UK we could choose from.

We've had our new Octavia for 4 months and the gearbox has got to be replaced. We've had new and second-hand Skodas for over 10 years. Is this bad luck or is anyone else having reliability issues? Customer service hasn't been impressive to top it all.