Wouldnt be the first time. All those shiny ID3 1st editions (20,000 cars) lacked chips which meant they could not be updated wirelessly (a key advertised feature) even worse for the owners the hardware could not be installed post production due to the way its built the dealer would have to strip the car down to the bone. this was even before lockdown.
I would run your VIN number through Skoda Australia recall website print off the recall report and hand it to your dealer. the recall codes are global so if there is something then the dealer will be obliged to search it (advice I got from this forum and credit due to the original poster, sorry I cannot recall your name).
Another possibility is they installed an early version headunit?