spcdust

It’s really simple to factory reset, will take all of 10-15 minutes maximum and majority of your settings will re-download from the Cloud. Think you can get an S-Pin reminder through the portal and once car set up just disable the S-Pin on the Infotainment system.

Isn’t there a physical button, centre console below screen on same row as air con physical buttons - second button from the left (UK Var)? Only reason I say this is I forgot that the button existed and searched through the virtual buttons only to realise there was in fact a physical button for driving modes. I grabbed the photo from the internet but, if memory serves me correctly, that’s roughly where the “Mode” button is on my Octavia Mk4 1.5 TSI SEL First Edition.

If applying updates via USB, it’s not necessary to have the engine running; however, the car must be in a state of ignition. Probably having the engine running is a belt-and-braces step in case the car battery isn’t holding a full charge and could potentially shut off power midway through the update. OTA updates, after you accept the update, follow the prompts, but basically leave the car to do its thing.

If you put all three at root level of your USB stick the system will know what to do when you initiate the update.

Really sorry to hear this - the only thing I can think of is starting the car and then holding the Infotainment power button down and see if that forces a reboot but it’s a clutching at straws suggestion. I know where you are coming from and appreciate your frustration. When I first got my First Edition in 2023 (second hand) it had multiple issues around the software but thankfully using information found in this forum, a couple of visits to the dealership to get modules firmware updated, it’s now rock solid. The problem is they’ve put a lot of tech in the Mk4’s and no one at Skoda seems to understand how all the various modules and firmware versions of these individual modules interact with one another and can cause problems. The dealerships aren’t proactive as they are completely reliant on diagnostic information and directives from Skoda HQ - really is a case of “computer says no”. It’s a real shame as they are actually great vehicles which have been blighted by shoddy software and subsequent lack of support and knowledge to resolve ongoing software issues. If Skoda could just get on top of this and roll out a program of all relevant updates, installed at the dealerships, that could be applied to vehicles based on their specific hardware configurations that would be so much better. Unfortunately they seem to only do anything on a piece meal basis based on if you have a specific issue - even then they often seem clueless. The crux of the matter is you have car manufacturers trying to be software developers and they don’t seem to be very good at it and manufacturer vehicles the dealership network workshops don’t really understand.

Have you done a Factory reset through the settings menu. This has resolved most issues following the OTA update (there is a separate thread regarding the 1989 update). You will have to re-add yourself as the primary user, using both keys fibs, and any other user accounts but takes no real time and once you are logged back in your settings download from the Cloud. Finally re-pair your phone.

Octavia Mk4 Estate 1.5TSI Manual - SEL First Edition Manufacture Date: September 2020 (approx) Infotainment Hardware: H56 Display Unit/Control Panel Hardware: H44 Display Unit/Control Panel Software: 2088 Applied the 1989 update manually via USB, then, as I have always done, Factory reset the Infotainment Unit via settings. Re-added myself as Primary User and also my wife as another user (handy as the user is linked to your key fob and adjusts the electric seat position)-no problems at all to report. Definitely think the factory reset is a worthwhile step, but also maybe updating the system in one step via USB is better than OTA?

As repeated multiple times by multiple contributors……. If you are experiencing issues after the update, and tbh even if you are not, do a factory reset via the settings menu. No guarantees this will sort your issues out but it’s a good starting point and seems to have done the trick for multiple people.

Factory reset is an option on the settings menu. Once you have done that you will have to reset up yourself as primary user using both key fobs and also any other user accounts. It’s not that bad as once you log back in the bulk of your settings are downloaded from the cloud. Finally re-pair your phone/s. Factory reset after the update

Factory reset is in the settings menu. It will initially unlink your car from your primary user account and then reset the system. Then make yourself the primary user again using the two key fobs, and also add any other user accounts. Most of your settings will then be downloaded from the cloud, and finally, re-pair your phone. I suspect this will resolve any outstanding issues and should only take 10-15 minutes. Over the last couple of years, I have applied three updates to my car via USB and have always done a complete factory reset after each one.

I installed the new update via USB, not OTA, and not experienced any issues so maybe it’s the way the OTA update applies it to the system? For those having issues have you tried a complete factory reset? I have always done this after each update I have applied, maybe it makes no difference but in my mind it’s like starting with a clean slate.

Very much led by me. Whilst I have a relatively good dealership I had to instruct them to specifically update that module. Search this group as you’ll find discussion about it, including posts by myself. I have a feeling, there is a specific Skoda issued TPI regarding this - if so it will be on this group which is very handy as you can then refer to it.

When I first got my 2020 First Edition Skoda in 2023 I had the pop pop, losing SOS functionality and the navigation position going haywire which would usually crash and freeze the whole infotainment system. Generally solved by rebooting the system but sometimes that wouldn’t always work and would require keeping ignition off for around 30 minutes before re-starting. The one big thing that solved a lot of issues was getting the Telematics Module firmware updated. Will have to be done by the dealer but it’s a relatively quick job - hopefully they’ll charge you 30 minutes labour. Not sure it will solve the screen switching off but maybe a good starting point as new screen replacement will be very costly.

Manually installed via USB, no issues, just be patient. I always factory reset the system afterwards and re-set up users. Confirmed it's official (why wouldn't it be?) as the software version was listed on a recent Service Invoice from my local dealership as installed (they hadn't), followed by a note that it's an OTA update for the end user (which never seems to arrive).

I believe for pre-facelift Mk4 models there will be no more updates after 1985.