At my 25000 mile service, my local Skoda-approved garage, who have a fine reputation, discovered that my front shock absorbers needed urgent replacement. I was surprised that a top-of-the-range L&C Skoda should need new shockers after a mere 24000 miles, and asked if the work could be done under warranty. They said that although they were empowered to do servicing, for warranty work I must use a Skoda dealership. I duly took the car to a nearby Skoda dealership, and they examined the vehicle and said that there was absolutely nothing wrong with the shock absorbers.
I explained this to my local garage, who insisted that they were 100% certain of their diagnosis, and invited me to examine the shock absorbers for myself, with them. I declined, because I don't consider myself competent to 'referee' between two sets of professionals. They suggested that perhaps the dealership were just trying to save Skoda money!
So I have a dilemma. Who do I believe? If I go with the local garage, I'll have to pay over £700, and that money will be wasted if the dealership were right. On the other hand, if I believe the dealership I risk further damage to the car and a potentially dangerous situation if it turns out the local garage was right. I don't feel like taking it to another Skoda dealership or approved garage, partly because I don't see why I should have to fork out another £60 for a diagnosis, and partly because I still couldn't be sure that I was being told the full truth.
The only solution I can see is for Skoda to authorise replacing the shock absorbers under warranty. That way, I would have peace of mind, and it wouldn't matter much to me which garage was either making a genuine mistake or telling porkies, and it wouldn't matter to me if it turned out that the replacement hadn't really been necessary. But I don't suppose Skoda will like that suggestion. Has anyone any other ideas, please?