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Windows 2003 SP1 Explorer.exe not loading when a user logs on

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I have a Windows 2003 Server with SP1, Citrix PS4, Mcafee, IBM Director tools. When any of us admins try to logon to the server the Explorer.exe process doesn't start.

I can open Task Manager and run the process manually to see the desktop

I have checked and the Shell is set to explorer.exe in the registry

Does anyone have any ideas?

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