Advice About Phoning Skoda

[bradfordfabia]

I need to call Skoda because my 12 months warranty might not cover my leaking footwell, anything which I will need to say like it is a common fact that most VAG cars leak. My dealer said they will contact skoda but I thought I would do it as well.

[ExAudiSi]

If you phone Skoda UK they will almost certainly tell you that there is no common fault with leaking doors on Fabias. That's what they told me and the reason why I started a poll on this forum last year which I think revealed that about 90% of those who responded had been imagining the water running into the inside of their cars!

Good luck.

[HotVRs]

Write instead, send it recorded delivery. When you get a response it will be written, they can deny anything said in a call.

As per the post of ExAudiSi, they will deny the fault is common/known. I even have a letter from them stating there is no known defect with leaking doors (even though A) there is a mod kit for the doors, they know all about it, C) it is as common as the cold)

Edited 14 October, 2008 by HotVRs

[Bossman195]

Been in the same situation recently with O/S/R leaking door which was also approaching 12 months outside of warranty.

E-mailed Skoda UK CS with the problem (and my disgust) and as previous responses say "they were totally unaware of the problem". Yeah, right!

Anyway, to cut a long story short they agreed to refund the inspection charge (to confirm what the problem was) and the door was fixed. All done through goodwill - which is nice.

Wasn't easy though, had to send dozens of e-mails and ended up arguing with the CS Manager after they tried going back on their word of a full refund. As they say, if you don't ask...........!

[bradfordfabia]

I phoned up Skoda last week and the bloke at HQ said..... never heard of that problem, yeah right:rolleyes:. They can't do anything till my dealer has checked it out on Thursday.