Took delivery of my new VRS in December and like all new Skoda's it came with the Skoda Assistance package. As I already had RAC membership, I contacted the RAC to see if this membership could be suspended until later in the year and re-activated when the Skoda package on my wife's car expired. RAC have done this in the past without problem. This time I was told that it couldn't be done nor could a refund be given(which I wasn't asking for). Queried this with RAC Customer Services and was eventually called by one of their staff who told me that these suspensions were fine until a few months ago and customers were often advised by manufacturers to do this. RAC has now had a change of policy in an attempt to maximise its revenue so no suspensions.

I've always been happy with RAC service(member since 1993) but will certainly look at alternatives when I need some cover.

Anyone else had the same experience?

Skoda assist is normally contracted out to the RAC anyway and is managed by them

Took delivery of my new VRS in December and like all new Skoda's it came with the Skoda Assistance package. As I already had RAC membership, I contacted the RAC to see if this membership could be suspended until later in the year and re-activated when the Skoda package on my wife's car expired. RAC have done this in the past without problem. This time I was told that it couldn't be done nor could a refund be given(which I wasn't asking for). Queried this with RAC Customer Services and was eventually called by one of their staff who told me that these suspensions were fine until a few months ago and customers were often advised by manufacturers to do this. RAC has now had a change of policy in an attempt to maximise its revenue so no suspensions.

I've always been happy with RAC service(member since 1993) but will certainly look at alternatives when I need some cover.

Anyone else had the same experience?

Strange - My car had several monthsof AA cover left when I got it . I contacted AA ( being an AA member) ,and they suspended my personal membership for the duration. Then , at the end ,I caught the plastic strip on thefront bumper on an oversized kerb -called them out to find it would be classed as accident ( I only wanted the bit hanging off cut off ) ,and my Skoda membership had expired and my personal one had not been reinstated .Needless to say - AA got told to go *****, and RAC membership (via my insurance isnow in place ).Perhaps a call to Skoda UK might get results -like voicing your displeasure with RAC policies .