On checking my Windows update history, I find that my Vista 64 Os has been trying and consistently failing since 21/09/09 to install a critical security update for a TCP/IP vulnerability in IE.

The update is number KB967723 and gives error code 8E5E0147

Been referred to Tech.Net by clicking the reference on th error report, but no joy.

Can't understand why Windows hasn't been telling me that the update has failed, given that its graded critical.

Nick

Could be a newer security update has replaced it. As in loaded a service pack etc.

Nein.

When I do the up-to-date download list enquiry on the MS site, its still listed as a required download for my system.

I think the problem has something to do with the fact that the Acceptance of Ts & Cs window does not come up when I click to download - it does on all other MS update downloads (Or at least the recent ones) and they've downloaded and installed successfully.

I can't think that someone's hacked the download and its remained unnoticed by MS for so long. So it must be my system.

Nick

Navigate to the windows directory and look for a file called KB967723.log, this file once opened in notepad shows the process of the patch install. About 3/4 of the way down you may see the error, I had some problems on XP where the patch could not overwrite a file in c:\windows\system32. Deleting the offending file and running the patch again cleared the problem.

When I've had problems with WidowsUpdate I've sometimes downloaded/installed the update/patch manually without problems. Check

http://www.microsoft.com/technet/security/bulletin/MS09-048.mspx

and choose the relevant entry (should be http://www.microsoft.com/downloads/details.aspx?familyid=b2930ff1-5f0a-4a5d-bf2a-9fb76dd8da63 )

Download (save on desktop), then run it.

Cheers lads.

I'll have a go at both of these suggestions when I get QTH

Nick

No log file found and I'm not brave enough to delete system 32 at risk of boot failure.

Manual install also failed.

E-mail enquiry to MS Help then.

Nick

Contacted MS Help Line.

They advised turning off-anti-virus (Doh !) and re-creating the Software Distribution folder in the Windows directory and then running Windows Update again.

As an added safety measure I turned off all TSR apps running off the scroll bar at the bottom of the screen

Cycled this solution x4 times . FAIL.

The message box that windows update standalone installer produced on termination was:-

"The update does not apply to your system". !!!!!

This has now been bounced back to them. Waiting for response.

Nick

This thread says it all:

http://briskoda.net/forums/topic/149122-a-great-writer/

And the opening line would be . . . . .

My heart aches, and a drowsy numbness pains My sense.

Nick

Which suggests a newer update has been installed, rendering this no longer needed

Which suggests a newer update has been installed, rendering this no longer needed

I would tend to agree. But that implies that the WU scan and update selection process is in error !

Nick

Edited 28 January, 201016 yr by Clunkclick

I would tend to agree. But that implies that the WU scan and update selection process is in error !

Nick

However, there's no mentioning of the same problem ('Vulnerabilities in Windows TCP/IP') in later security bulletins, or cumulative updates that might include this. Also, one would hope that MS's Help Line would have told Cluncclick if a later update had addressed this...

Edited 28 January, 201016 yr by swedishskoda

However, there's no mentioning of the same problem ('Vulnerabilities in Windows TCP/IP') in later security bulletins, or cumulative updates that might include this. Also, one would hope that MS's Help Line would have told Cluncclick if a later update had addressed this...

Still no response from the Help Desk to my log file returns.

Are we suggesting here that the vulnerability was deliberately devised for commercial gain by you know who ? And that they had to be seen to be taking the usual actions when it was reported by some eagle-eyed third party techies. If that's the case, why repeatedly advertise the fact that the "Solution" doesn't work by leaving it on the "To be installed" list for 5 months.

Nick

Edited 29 January, 201016 yr by Clunkclick

I'm having concerns after receiving the last reply from the MS Help Desk, witness the following:-

"Dear Nicolas,

Thank you for your reply as well as the attachments.

I found that the update does not apply for your system and I found that your system is 64 bit.

Please let us use another link to install the update in Clean Boot environment." ???????

Surely if the update does not apply, there's no point in making further attempts to make it work !

It then goes on to describe another lengthy procedure to start the system with most of the services turned-off.

I'm a bit hestitant now in going any further with this solution, as it feels like being led-up the cliff-top path by the blind beggar. Is it likely that Im conversing with a bot (No humour intended) ?

Nick

Edited 29 January, 201016 yr by Clunkclick

That's effing brilliant :clap:

I would reply with the question "If, as you say, the update does not apply for my system, could you please explain why I should try to download it in Clean Boot environment?"

Chr*st on a bike.

One week on. In pursuit of a solution, the Micosoft adviser has now got me to the point where I have had to uninstall Vista Service Pack' 2 . I'm told that this is necessary to allow a proper re-install from my Vista CD (OEM) , preserving files and settings.

With the Service Packs installed, the install option "Update (Retains files and settings)" is greyed-out.

However, following the restart after the removal of SP 2, running the Vista CD again produces the same result as before i.e. desired option greyed-out.

I've now mailed him back, asking whether I should now uninstal SP1. and could he confirm the update number as the Service Pack ordination is not stated on the windows update list my system outputs - only update numbers, which begin KB followed by a six-digit number, are shown.

Needless-to-say the advisor hasn't mentioned this.

At present, I'm spending every-other night dissembling the software on the system. I hope its going to end soon.

I'm getting the feeling that someone has cocked-up bigtime at Microsoft with the failed Security Update that gave rise to all of this.

I beginning to hear the Orson Welles type voice saying " What if Microsoft did evolution".

Nick

Edited 9 February, 201016 yr by Clunkclick

IE is crap. Just disable it by doing this ->http://www.techsupportalert.com/how_to_disable_internet_explorer.htm and install chrome or firefox instead.

IE is crap. Just disable it by doing this ->http://www.techsupportalert.com/how_to_disable_internet_explorer.htm and install chrome or firefox instead.

AMEN, I couldn't believe that no one said that.

I'm a web dev, I hate IE with a passion, but when even the governments (google french government internet explorer, or german government internet explorer) say that people SHOULD NOT USE IT, it's time to switch to a better browser.

http://www.mozilla-europe.org/en/firefox/ - firefox

http://www.google.com/chrome/ - chrome

http://www.apple.com/safari/ - safari

PLEASE use any of these and never ever ever EVER use ie again

As I said you need IE for MS sites, and for a majority of ASP sites too.

Went ahead and uninstalled SP1.

Apart from a dodgy moment when standby mode activated and stalled the uninstall process leaving the Vista partition temporarily unusuable until repaired using the disk, all went well.

On re-start, the install (Retain files and settings) option on the install menu of the Vista CD no longer greyed, so clicked on that.

The system then automatically installed first all the security options to date, followed by SP1. And this included the update that had initially refused to install. Currently installing SP 2.

Another weird one. Windows accepted my Windows Vista OEM limited distribution CD as valid for software re-installation (I had to re-input the key) but then persisted in displaying a "This version of Windows is not valid" message on the bottom RHS of the screen for some time. It didn't disappear until I visited the validation site web-site.

Also, the process erased the drivers for my Asus/ATi graphics card (so much for "Retain files") and is now refusing to re-load them and EIO.dll won't load at start-up?

The cumulative total hours it has taken to reach this stage must be at least 24, obviously done in dribs and drabs. I should think this event has now b*ggered my 5 year old hard disk. Thanks MS.

Nick

Edited 12 February, 201016 yr by Clunkclick