Before I purchased the Octavia I was looking at different cars to buy and visited an Audi Dealer in Derby.

After looking around I went back to my car and was leaving the car park when a technician driving a customers TTS hit my car. Although he admitted liability at the scene to me and a colleague of his (not looking where he was going) the insurance company has made a claim against my insurance which I found out earlier this week! I have not made a claim on my insurance (Accident Management company took on the case as non-fault).

Although it was not my fault, there were no witnesses and he has now blamed me, so if my insurance settle I will loose 3 years NCB and the Octavia VRS will have to go.

I hate liars.

Gutted

Edited 2 July, 201015 yr by pigeon142

CCTV evidence? I would have thought an Audi dealer would be CCTV'ed up, just not sure how keen they would be to fork it over. Maybe with police involvment (if possible?). Maybe threatening small claims court, etc. Stating that there was a witness but that witness would be biased. If all this is possible of course.

Maybe take it up with the management and explain the situation that liability was accepted with a witness, now its being denied.

Is the fault obvious from the damage done?

Feel for you though, I would be rightly p****d.

I would try not to take it lying down though...

Edited 2 July, 201015 yr by Rhoobarb

Before I purchased the Octavia I was looking at different cars to buy and visited an Audi Dealer in Derby.

After looking around I went back to my car and was leaving the car park when a technician driving a customers TTS hit my car. Although he admitted liability at the scene to me and a colleague (not looking where he was going) the insurance company has made a claim against my insurance which I found out earlier this week! I have not made a claim on my insurance (Accident Management company took on the case as non-fault).

Although it was not my fault, there were no witnesses and he has now blamed me, so if my insurance settle I will loose 3 years NCB and the Octavia VRS will have to go.

I hate liars.

Gutted

Don't understand.

You say "Before I purchased the Octavia I was looking at different cars to buy"

Then finally you say that after the accidient "the Octavia VRS will have to go"

So if you did have an Octy for how long did you own it before this accident?

Then we will be able to see if this actually the shortest recorded ownership .

Sorry,

I Bought the Octavia after the accident which happened about three weeks ago. I have had the Octavia less than 10 days so far.

So the accident happened on a test drive??

EDIT: I get it, so you had an accident in your non-octavia car, but now your insurance might go up the Octy youve bought might not be affordable?

Must just have been me, it looked like you had crashed the octavia before ownership, not that it was your OLD car invloved.

Did you get your Octy from a dealer?

Edited 2 July, 201015 yr by Rhoobarb

Assuming you have paid for your insurance for this year then it will not go up until you renew next year. Hence you can have it for a whole year at least. Also with 3 yrs NCD I believe even after a claim you will still have one left. Certainly when my gf had a accident in my car many years ago I did not lose all my NCD even though I did not have protected NCD.

As above insist your insurance company persist with this. I had a van pull in front of me which caused me to swerve and hit a car coming the other way. They tried to lie saying they had not pulled across, then they said they had not seen me and then that I had been going so fast. The guy I hit had not seen what the van did so not much help. But I insisted that the insurance company persue it. Took nearly a year to sort and I was within 2 weeks of going to court (organised by the insurance company) before they finally folded and admitted liability. So stick with it. You are in the right so do not let the insurance company drop it (they will if you do not insist as they just want it sorted quickly).

Edited 2 July, 201015 yr by PSM

Well the thing about the Audi part of the VAG spectrum is that they make a very big play on prestige and image. What has happened to you does not match that image, so my view would be that you make sure you inform senior Audi management about this dealership, and you involve the local press - or at least threaten to. This sort of bad publicity is something I would imagine Audi managers would be very keen to avoid, and if it means taking disciplinary action against a member of staff for both driving without due care and lying then I suspect that would be preferable to them than a determined Skoda owner who makes it clear that they are not going to let the matter drop...

Sorry my explanation wasn't very clear, yes I did get the Octavia from a dealer.

I got the impression my insurance company wanted a quick resolution when I spoke to them but I do have 6 months until renewal. I have some photos (I know the other party doesn't) hopefully that might help as they backup what happened.

Looks like I have a long battle ahead, Joy!

If you know you are in the right, you should fight for it, after all, isnt your car and NCD worth fighting for? Work out how much you are going to lose from having to pay premium price for insurance and the fact you might lose the car you wanted because someone else is lying. It makes me angry just reading about it. :S

The world is full of people who will try it on to save their a$$. Noone admits to anything these days

Edit; If the worst comes to it, would the dealer let you downgrade to less sporty model if need be?

Edited 2 July, 201015 yr by Rhoobarb

Am not sure about the dealer would be gutted to loose it as have had my eye on a VRS on and off for going on 3 years now.

I think I may well use that expensive legal degree that I still owe £0000's for to take action against the driver for negligence and dealer vicariously.

I can feel a letter to the Audi Dealer coming on!

Go for it, dont let the lying little toerag get away with, my car was damaged in a super market car park, i had witnesses and she still denied even being there, but silly b***ch had used her credit card and i involved police so she was stuffed, got her in the end and she had to pay compo for stress loss of work caused by car off road etc.

Your right. I had a 3 series about 12 months ago somebody drove into the side and drove off doing £1500 damage. Ended up forking out myself to preserve my no claims>

Check your insurance schedule - do you have protected No Claims Discount? If so, one claim will not change your no-claims discount.

It's not protected as it was not an option until I had 4 years NCB

Well the thing about the Audi part of the VAG spectrum is that they make a very big play on prestige and image. What has happened to you does not match that image, so my view would be that you make sure you inform senior Audi management about this dealership, and you involve the local press - or at least threaten to. This sort of bad publicity is something I would imagine Audi managers would be very keen to avoid, and if it means taking disciplinary action against a member of staff for both driving without due care and lying then I suspect that would be preferable to them than a determined Skoda owner who makes it clear that they are not going to let the matter drop...

You're right, i agree with your comment on this matter.

Name and shame everyone if you think you're in the right, it can't be slanderous as that would require evidence rather than one word against the other.

Also we must make clear that 'skoda' owners are not a pushover and Audi are not better..........

I'm sure some of us on the forum could assist in a visit to the dealership to bring this to light....

update;

this sytner dealer continues a claim on my insurance. They have ignored my written complaints so I visited the dealer today to take some more photos and low and behold they have installed a speed bump to slow their staff down??surely not coincidence?

I am insured with highway through Chris knott and have found them as much use as a chocolate teapot

Sytner - Say no more, bunch of cowboys only interested in initial sale.

update;

this sytner dealer continues a claim on my insurance. They have ignored my written complaints so I visited the dealer today to take some more photos and low and behold they have installed a speed bump to slow their staff down??surely not coincidence?

I am insured with highway through Chris knott and have found them as much use as a chocolate teapot

Which Synter dealer is it, I may have a cunning plan.

It was Derby Audi. (a cunning plan sounds intriguing)

I have just spoken with the Dealer Principle (recorded the call) to ask how to complain. He refused to tell me how to complain and told me that I should let the insurers sort things out.

What a way to treat a customer!!!

Did I mention the member of staff who drove into me was nicknamed "the stig"?

Edited 16 August, 201015 yr by pigeon142

Have you got legal cover on your insurance? If so have no more dealings with Audi and contact the legal department and get them to sort it - it will end up threatening court and then Audi will no doubt back out and admit liability. Also report it to the police - If your car was parked and the TTS hit you then its an open and shut case and Audi are being fraudulent in their actions. Is there no CCTV?

Did you get the guy from dealer priciples name ?

Call them back again & if you get a different response, i.e helpful, then report th g1t for being obstructive.

Dont let it drop. It might be hassle, but it could be worth it .

Check out the small claims as well, , as a pre cursor you can pop back to dealers & get the mangers name & let it slip to the receptionist ( after you have his name ) that youre going to sue the dealeship throght small claims & let the local press know the court date.

No the car wasnt parked he came out of a gated compound on to the car park not sure about CCTV though. I do have legal cover and solictors are being instructed now so will see how it pans out. Sneaky how they have now installed a speed bump at the exit to said gated compound, perhaps as a result of a risk assement following the collision??

They are being fradulent anyway, the driver admitted he was not concentrating and was looking to his right on entering the car park rather than where he was going. As I remember there is a place on the accident report which asks who you believe was at fault and why. Surley if he admitted liability to his insurer they would not entertain a claim??

Just listened back to the conversation it has at least made me smile

Did you get the guy from dealer priciples name ?

Call them back again & if you get a different response, i.e helpful, then report th g1t for being obstructive.

Dont let it drop. It might be hassle, but it could be worth it .

Check out the small claims as well, , as a pre cursor you can pop back to dealers & get the mangers name & let it slip to the receptionist ( after you have his name ) that youre going to sue the dealeship throght small claims & let the local press know the court date.

It was the Dealer Principle I was talking to that was being obstuctive! He knows that legal action is likely now but doesn't even care by the sound of it. I wrote to him by email which he said he never received (Bol***ks) and that he did not know what the call was about.

I had explained it to his sales manager on Friday my complaint, as soon as I mentioned the speed bump he claimed they intended to put them all around the site and seemed to know all about what had happened.

I will not say anymore as I could get into trouble

Have you got legal cover on your insurance? If so have no more dealings with Audi and contact the legal department and get them to sort it - it will end up threatening court and then Audi will no doubt back out and admit liability. Also report it to the police - If your car was parked and the TTS hit you then its an open and shut case and Audi are being fraudulent in their actions. Is there no CCTV?

This is a good idea, my cunning plan wont work as they are in an area not covered by street view. I would go and take photos of the place where it happened as well. The guy on the web site looks a right thug, actally all of them across the Synter group do. (its not libel or slander if it is true BTW)

Just checked out the location on Google Street view - I can see at least 2 CCTV camera's - as the main compound is open (no fence's), and there are lots of expensive cars parked there, I'd be willing to bet they have more camera's.

As said - if he has admitted liability at the scene, state this to the insurance company.

Never use the phone for contact with them - always do it via mail, recorded.

Keep copies of documents, letters, phone calls.

Get legal advice.

Did this happen on their carpark or on the main highway? I don't know if there is any difference in claims - but don't they have to have legal liability for private property?

Should he have been driving that car? Was the audi bloke insured? I know garages where only a few people are elegible to drive customers vehicles, but other techs / mechanics do it.

Do what they are doing - play them at their own game.. Find any excuse to transfer liability to back to them.

Hope it goes well for you mate and you get the right outcome.