Hi

I just wondered if anyone else had recent experiance of this dealership? Once the order was placed they don't seem to want to communicate about build dates.

I have sent 2 emails, the first one was over a week ago, is it too much to expect even a simple reply in that time to say they will either find out or don't know etc?

Thanks for listening :-)

Rant Over

Andy

You might find the phone is the best form of communication with either John Day or Brian Holloway - they are possibly a bit more 'old school' as far as that is concerned, so may not respond to emails as well as some (hope they don't mind me saying that)

I've always found them both very helpful - not so convinced by the service department though :S

Fair point but nobody replied to the phone message I left with reception either....

Also if companies want to operate in the year 2010 then they should embrace technology, I would go out of business within a year if I offered the same level of customer care.

Andy

Brimma

Any advice on service department in the east midlands then?

Andy

Hi

I just wondered if anyone else had recent experiance of this dealership? Once the order was placed they don't seem to want to communicate about build dates.

I have sent 2 emails, the first one was over a week ago, is it too much to expect even a simple reply in that time to say they will either find out or don't know etc?

Thanks for listening :-)

Rant Over

Andy

Tried to buy our car there back in April, not interested so went to Rainworth at Mansfiled and did the deal there instead, we did use Hortons to service our old Fabia but only until Unit18 came on the scene.

Cheers

ACSC

To be honest, when I was in there doing the deal something in my head was saying "they really don't care" but I was so busy that week and the following 4 weeks travelling all over the UK that I decided to do the deal there.

Andy

I think it's only fair to update this to say I just got an email back, with a sorry as the salesman thought he had already dealt with this email.

Fair play to him for coming back to me, build week is 47.

Andy

I think it's only fair to update this to say I just got an email back, with a sorry as the salesman thought he had already dealt with this email.

Fair play to him for coming back to me, build week is 47.

Andy

Redeemed himself then

Cheers

ACSC

Just had a call from John Day this morning to say my build week has moved from week 47 to week 40.

Happy days.

Andy

They're probably too embarrassed to mention build dates - a mate of mine ordered one last week and he's been told end of March 2011! :no:

Edited 23 September, 201015 yr by Chubbs

i see you have done well with a week 40 build date down from week 47

i ordered mine from hortons 2 weeks ago and havent had a build date yet

they originally quoted me late dec / early jan

just numerous calls trying to sell me paint treatments.

when did you place the order ?????

I placed the order mid August....

You have me lol about the paint treatment......

Not sure if it makes any difference to build times but mine is a standard 1.8Tsi L&K

Edited 23 September, 201015 yr by bandrew465

I think John must have lost the plot.....

He called me again this morning, as if we hadn't spoken yesterday to tell me my build week had moved to week 40.

I didn't let on we had spoken yesterday :-)

Andy

So guys, it's build week 40 next week, what the chances the car will make tge boat leaving on the 9th October?

Andy

Redeemed himself then

Cheers

ACSC

Well he had redeemed himself, but I emailed Sunday night about build week confirmation and am still awaiting a response. I have just called and asked for the sales manager to call me back. I am tempted to cancel my order due to there lack of interest now, I would be £500 down but it's about more than the money for me.

I would just say to anyone else, think carefully about how they treat you before parting with your hard earned cash!

Andy

Redeemed himself then

Cheers

ACSC

Well he had redeemed himself, but I emailed Sunday night about build week confirmation and am still awaiting a response. I have just called and asked for the sales manager to call me back. I am tempted to cancel my order due to there lack of interest now, I would be £500 down but it's about more than the money for me.

I would just say to anyone else, think carefully about how they treat you before parting with your hard earned cash!

Andy

Well he had redeemed himself, but I emailed Sunday night about build week confirmation and am still awaiting a response. I have just called and asked for the sales manager to call me back. I am tempted to cancel my order due to there lack of interest now, I would be £500 down but it's about more than the money for me.

I would just say to anyone else, think carefully about how they treat you before parting with your hard earned cash!

Andy

Sorry to hear that mate

ACSC :(

I just can't understand why they don't communicate. The girl on the phone said why don't you call in the day, I pointed out that some of us have jobs where this is near impossible and also have been doing some nights on a big project for the past 2-3 weeks.

I suspect that they don't want to reply as it's bad news, but is it not polite to at least reply in a reasonable amount of time.

If my sales guys didn't get back to people within 4 hours I would be asking serious questions about

1- their ability to do their job

and

2 - Am I over working them to the extent where they are not looking after customers properly

thoroughly peed off I'm afraid :-(

Rant over....

Well my car is at Emden and ready to ship when it makes it onto the boat. Dealer says possibly 2 - 3 weeks.

Apologised for not replying to my email (which I pointed out had happened before) but I couldn't be bothered to lose it with him, who knows his personal and work circumstances over the past week.

I have dealt with companies like this is the past, it's a shame they have a good reputation for putting things right once someone has had to chase and had the hassle rather than just getting it right in the first place.

Lets hope hand over goes smoothly and that the service department are a little more on the ball.

I may also suggest when I go in (in a constructive way) that if John is old school and not good with emails that one of the administration staff handle his emails for him. The line between happy and unhappy customer is a fine one, and most of us just want communication.

In contrast to my experience with Hortons, a customer of mine has only had good things to say about them, although his car is now 9 years old.

Andy

Edited 9 October, 201015 yr by bandrew465