hi,

need some urgent advice.

my car insurance is up for renewal and i have got a quote online via moneysupermarket which came in at £386 for me 25 year old male with 5 years no claims and wife 27 as named driver.

issue is my previous insurer i logged 2 claims with when my car was vandalised by the same thug. however after speaking with the insurer and the fact i could not get insured for a 1.0 courtesy car at the time i withdrew the claims and so they never went ahead at all.

when i try to renew online i get an error from the insurers that my no claims that i have put down is wrong from the national database.

my old insurer has sent me emails showing that the claims were withdrawn and my ncd was not affected. however i am still getting the issue of no being able to get insurance with no claims down. and as soon as i log the 2 claims down my insurance goes up 300 pound.

anyone know what i can do about this? my old insurer says they have updated system and that no claims was no affected.

thanks

phone the insurance company direct, if you have documentary evidence from current insurers they may ask for a faxed copy to prove what you are saying

got it sorted now.

my previous insurer was adamant that they had taken the claims off system however they had not so after waiting and eventually speaking with a manager they realised they had not taken it off.

they were not for admitting they were wrong. unreal. all sorted now though.

Worked in insurance for 5 years and never heard of a national database for NCD... Also never heard of insurers removing claims from CUE even if you didn't claim! Dodgy insurer from sounds of