Called into the dealers today to book the car in for it's 1st service. When I mentioned I took out the service package, which was included in my monthly payments, they informed me I have no record of it. When they suggested it at the time, I went for it as Feb is usually a bad month what with Xmas, SWMBO birthday , road tax and insurance it's something I don't have to worry about trying to get the money for it. Been and check documents and can't see anything on the finance agreement. Just list monthly repayments, etc. is it usually listed on the documents or do it comes on a separate document. Thanks for any help

They get a record of it sent to them - I checked with my dealer and had no paperwork but was on the system. However, I took out finance to get the 3 years servicing so it came free (ish). It works out in my favour in the end - APR costs vs Service Cost.

I believe it should come seperately and taken as a seperate payment each month

Looks like they messed up. Will have to see what they say when I call them tomorrow

when I took mine out got extra docs from VW finance about the service plan

Edited 7 February, 201214 yr by curs

when I took mine out got extra docs from VW finance about the service plan

Correct. There's seperate documents from the finance.

Did you guys not get the 3 years free servicing ?

Did you guys not get the 3 years free servicing ?

no free servicing as the car was vat free, may be some people got both

Yeah i got both... maybe im lucky then lol

Correct. There's seperate documents from the finance.

I not received any separate documents from vw finance. When I mentioned this to service department they told me they don't send out a separate document. Apparently vw finance get in touch either by post or a call. Told them I not got a problem with paying for the service but disappointed that they pushed the product and I agreed to have it and now I found out that i haven't got it. Out of curiously is the service plan taken out as a separate direct debit or as one payment in the monthly finance payment? Well they going to speak to the sales person who I dealt with and we see what happens on Thursday when the cars in for a service

I not received any separate documents from vw finance. When I mentioned this to service department they told me they don't send out a separate document. Apparently vw finance get in touch either by post or a call. Told them I not got a problem with paying for the service but disappointed that they pushed the product and I agreed to have it and now I found out that i haven't got it. Out of curiously is the service plan taken out as a separate direct debit or as one payment in the monthly finance payment? Well they going to speak to the sales person who I dealt with and we see what happens on Thursday when the cars in for a service

This is the two letters I got, cant find the drivepack at the moment hope this helps

Edited 7 February, 201214 yr by curs

This is the two letters I got, cant find the drivepack at the moment hope this helps

http://imageshack.us/photo/my-images/51/dscf0375a.jpg/

http://imageshack.us/photo/my-images/190/dscf0373a.jpg/

Edited 7 February, 201214 yr by curs

Wish I got free servicing :-/ for 3 years

Update. Well they forgot to set up the service package but they knocked off 50 quid of the service as goodwill gesture and have said I can take out the £299 service offer up until 4 months.

Oops. Meant to say 4 months before next service

If you took out the finance package which had the free servicing offer clearly stated in its promotional material, then this should be honoured. Do you have any of the brochures etc from when you bought the car?

If you took out the finance package which had the free servicing offer clearly stated in its promotional material, then this should be honoured. Do you have any of the brochures etc from when you bought the car?

At the time of purchase the free servicing wasn't available. Only the service deal as a monthly payment which I thought was in the monthly payments