Hello. I have been a (mostly) happy owner of a 2nd hand 2009 Superb (19k miles when I bought it in June 2012, 170hp DSG Elegance Diesel). There have been a couple of issues but the dealer has been absolutely superb (no pun indended) in standing behind the car and helping me to sort them out.

I have recently experienced a bluetooth issue and wondered whether anyone might have any insights. I have a Blackberry 8520 and initially paired it with the car back in June. Until recently, it has linked up to the car swiftly and without any issues every time I got into the car and turned the key (using the Skoda_rSAPA system). It has been a pleasure to use.

However, a couple of weeks ago it would not connect and said that the phone was not compatible. The only thing I could do to make it work was to delete the car from the phone, take the battery out of the phone (and reinstall it) and then re-pair the car and the phone. When I do this, everything seems to work for a while (a week or so) and then the problem happens again.

Has anyone else had this issue? I can't tell whether it's an issue with the car or the phone (hopefully the latter). I cannot pinpoint anything specific/different I may or may not be doing when the problem happens and I can't put my finger on the cause.

Any thoughts or suggestions would be very gratefully received.

Thanks in advance.

Do you always do the full procedure (delete phone, pull out battery etc.) when the problem occurs? If you haven't tried already, then I'd suggest focusing on the phone first. Pull out the battery etc. but don't do anything to the car side. In theory, if it's a problem with the phone, then the profile in the car shouldn't have any issues. Unless, for some reason, the phone reports a different handset name or something, it should just connect to the stored profile once the handset is fully rebooted.

I know that when I had a HTC Sensation, it frequently had problems connecting to the bluetooth module on my Superb. It mostly happened when I turned the car on and off in quick order (forcing the phone to establish then drop the bluetooth connection). This seemed to cause the phone to fail to reconnect until I rebooted it. I just put it down to a dodgy bluetooth stack in the HTC, especially as I haven't had a single problem since switching to a Samsung Galaxy S3.

So I'd work on the basis that it's the phone that's having problems and try troubleshooting from there first.

Thanks! The problem happened to me twice over the weekend and, on both occasions, I was able to re-boot the phone (battery out then back again) and get the car to pick up the phone without messing with the car's settings. Hopefully this means that the issue is with the phone and not with the car.