Bit of a problem in the morning our Internet speed is up to 9mb on a 8 mb line ? Wifi and cable identical speeds, but by 5 or 6 pm its dropped to 0.5 mb and stays like that all bloody evening, I've contacted EE ( orange) they say line is fine ? So why the drop off? Cable and wifi goes south at these times , now I'm getting 7/8 mb easy any ideas ? Is this throttling or is it bt swindling down the taps? Or too much traffic for the lines at these peak times?

Sounds like contention ratio issues, as speed drops at peak times when everyone is home and on the net etc.

I would suggest you use a speed testing site and log the speeds at set times during the day for a couple of weeks then use this data to complain to bb provider.

^ +1. As Rob says, peak times, kids are back from school, fed and watered, this is prime time for them to be numbing their brains with Facebook and Call Of Duty (and the likes)

Mine doesn't drop that drastically but the work internet is an absolute nightmare after about 4 o'clock, very hit and miss with speeds.

I've noticed BT throttle mine back between 4 and 11.

Change ISP. Basically its traffic shaping. Mine never changes i get 16mb constsantly no matter what time of day. Your phone exchange has to be capable in the first place and not over subscribed as if it is then there is probably not much you can do. If other people in your area are not suffering as you are then your ISP is taking the pi55 basically so bin them. speedtest.net will show what other people in your area get in terms of speeds and bandwidth drop off at peak times etc.

As they say "you can only pi55 with the **** youve got" so check out the capabilities of your exchange first to see whether there is any scope for improvement.

Dropping to 0.5mb is not traffic shaping, it's congestion.

Looking at this you are on a very small phone exchange at the moment (only 639 premises served), so i'd suggest as Softscoop says its congestion at the Exchange end.

Appears your exchange hasn't been 21cn upgraded and hasn't been unbundled so you'll be running on BT IPstream which often again is an indicator of congestion at the Exchange. I would check with anyone else in the area you know if their broadband seems to be running slow, as for a resolution not really much that can be suggested as you're at the mercy of BT upgrading the Exchange but with the small number of connections to it, its not likely it'll be done anytime soon.

I once worked in a company that provided broadband and the hardest thing were telling customers the speeds they are getting are fine, when really I knew the network we used to provide internet connectivity for users were always at its peak!

The hardest question to answer is, well I get 10mb late at night but during the day I am getting nothing more than 1mb, you have tested my line & BT have come back and reported no fault - so what is the issue??! I am paying for 20MB! (This were business broadband, the average customer paying around £60 a month)

We would always have to fall back on telling the customer it is "Upto 20mb" - At one point we had at least 70+ cases open for slow speed issues that we could not resolve as it were the network that were congested.

I Took this up with management many of times to pay our provider more money for a bigger "pipe" however they didn't part with the cash - In the end up they opened another department that monitored usage and anything over 50GB per month then the users connection were moved from the congested pipe to a "quarantined pipe" to slow them down even more - thus moving their traffic out of the congested pipe to try free traffic. Bearing in mind the customer were paying for unlimited broadband "FAIR USAGE POLICIES APPLY"

Lets just say the company went into administration in 2010, not surprised really!

When I check with bt website for checking speed it tells me 6.90 mb but when I check other broadband checkers on line less than 1mb , so in theory I'm stuffed ? At this time its 6.9 mb

Edited 26 February, 201313 yr by seboni121

As others, the issue I first thought of was contention, and not traffic shaping.

BT give you the speed that your network is theoretically capable of, rather than the speed that your local exchange can actively deliver. Most ISPs (having been burnt by this issue before) quote what your local exchange is capable of.

So, in practice, you're stuffed unless someone can give you satellite downloads and only use the exchange line for uplinking.

Are you in a virgin cabled area?

He's in the arse end of nowhere, no VM, no LLU providers at his Exchange, no 21cn

He's in the arse end of nowhere, no VM, no LLU providers at his Exchange, to 21cn

Yeah wap that's my address

Are you in a virgin cabled area?

I wish

I once worked in a company that provided broadband and the hardest thing were telling customers the speeds they are getting are fine, when really I knew the network we used to provide internet connectivity for users were always at its peak!

The hardest question to answer is, well I get 10mb late at night but during the day I am getting nothing more than 1mb, you have tested my line & BT have come back and reported no fault - so what is the issue??! I am paying for 20MB! (This were business broadband, the average customer paying around £60 a month)

We would always have to fall back on telling the customer it is "Upto 20mb" - At one point we had at least 70+ cases open for slow speed issues that we could not resolve as it were the network that were congested.

I Took this up with management many of times to pay our provider more money for a bigger "pipe" however they didn't part with the cash - In the end up they opened another department that monitored usage and anything over 50GB per month then the users connection were moved from the congested pipe to a "quarantined pipe" to slow them down even more - thus moving their traffic out of the congested pipe to try free traffic. Bearing in mind the customer were paying for unlimited broadband "FAIR USAGE POLICIES APPLY"

Lets just say the company went into administration in 2010, not surprised really!

Lixxus per chance?

Lixxus per chance?

Nope. I don't want to say too much as during the administration process a company came along and purchased them & that company is still standing so I don't want to be damaging any rep.

The company were on mulcture hall road halifax HX1 1SP

Nope. I don't want to say too much as during the administration process a company came along and purchased them & that company is still standing so I don't want to be damaging any rep.

The company were on mulcture hall road halifax HX1 1SP

Ahh right... ok think I know who you're on about.

Sounds like congestion etc. I use a TMobile dongle ,and drop in speed etc is noticable arounf 1600 ,when most schools kick out and kids are on mobiles .

Orange speed is dire. Changed to Sky about 2 years ago and the difference is amazing