how is the customer service bad when they have offered to repair it Jesus Christ !! Use some common sense pal.

Would you care to point out where I've said their customer service is bad?

You commented that

"Love all the keyboard warriors who have jumped straight on the band wagon and have no clue what their talking about as well, if you haven't tried this clutch you have literally no opinion of it so can't see why you's don't keep quiet."

I was merely saying that people can still have an opinion without referring directly about the performance of the product

People can still have opinions on the overall situation, without having any experience of the clutch.

In my view, it's more to do with customer service than the product itself

You said it right there ! It's more to do with the customer service!?

The whole discussion is to do more with their customer service than the product itself

I dunno what to think about all this tbh. Some of these comments are comical tbh, the one saying people are keyboard warriors then goes on to say how pathetic billy is?! Anyway, it's all about 2 things for me, reputation and customer service. 

 

My perception of CG clutches rightly or wrongly is that they are a small fish compared to Helix or Sachs. This then means when I hear about bad reports from people (both on forums/online and in person) it's magnified because you dont hear many people running the kit, then when you do they moan about it. 

 

The second point is customer service. Personally that clutch and flywheel should never be sold as a "silent" kit in any way, shape or form. IF it was sold as that, I would be wanting my money back straightaway purely because that isnt what it is. The issue of the loose spring could just be unlucky, a one off issue but the rapid wear of the friction material is the most worrying bit for me. I would expect a performance clutch to last a while, a mate had a sachs clutch which done nearly 100,000 miles without missing a beat (@220bhp with a vary hard driver) so to see wear on a item after such a short time on a car with such little power isnt great in my non expert opinion. 

 

So if it were me and the clutch was advertised as being silent, I'd want my money back or a swap for a dmf kit. Otherwise, if it wasnt advertised as silent then I would want a swap for another kit the same, given that CG have accepted there is issues with the item then I dont understand why this hasnt been offered (unless it has and I missed that bit?), it's basic, good customer service. Then in future when Billy was asked about his clutch experience of CG he could say "I had a bit of a issue with the kit but the service was top notch and they got me a new replacement setup out straightaway". Billy could then flog it on knowing it was a new kit, confident that CG would honour the warranty on it if the person that bought it had any issues. Meanwhile CG have kept a customer happy and saved all this bull****. Win win surely? 

Read my comment properly Matt, I said the argument is pathetic, not billy. Nice eyesight thow. As for the keyboard warriors, how can you disagree with that? There maybe one person who is actually running this clutch out of everyone who has commented on this thread yet everyone jumps on the band wagon saying they are ****e, how is that not a keyboard warrior? You always seem to amuse me with your comments.

Likewise

Seriously though, I'm not having a go, it just read a bit like you were having a pop, then moaning about everyone else having a pop. You've had as much experience of his clutch as we have, but you're happy to say he should accept it being refinished.

Anyway, no offence intended.

Calling this pathetic is calling me that.

 

like said you haven't driven my car before or after.

 

I have tried describing everything and the reasons I don't want it rebuilding.  Telling me to have it refaced and sell on is not really a good way to come on here is it? you might be happy selling on something that you know wasn't right on your car before but I sure as hell am not.  They have been given ample opportunity to sort this and by them starting this thread shows just how unprofessional they are imo.

 

They had the opportunity of me taking time out and driving the 450+ mile round trip to have them see for them selves and use the time as research and development, but no that was shrugged off and they went on about past customers and dealings.

 

Unfortunately for them I removed the clutch, unlike the rest of the good reviews.  I was in the same boat up till that point as I have said. Up till removing it I was content same as everyone else.

 

They all have Old kit and the CG kit to compare.

 

I have the old, the CG kit and now a New std kit. all in the space of a year to go on, this is all things that should of been done by the company, comparing them to a new std kit. 

 

Ill say it again, the kit was removed due to the noise and the fact I wanted to sell the car. As far as I was aware there was nothing wrong with the kit till that point. I had no idea that by putting a std kit on the car, it would totally transform the way the car not only sounded(which was the aim) but also the way the car drove and responded.

 

this is something the company should of listened to instead of getting hung up on the fact it was noisy just like a lot of posters here seemed to.

 

 

Unfortunately they covered their Asses on the description front by saying "silent" but may cause some slight noise(even though the sounds were not IMHO slight) but that's by the by, Ill let that one go as most members seem happy with the sounds even if its not for me.

 

where I do have grounds for a refund though imo is the "performance" part.  This kit is not as good as the std setup I have now, the bite is smoother and feels harder and the responsiveness of the engine is much improved to the point that I notice it and I drive like a fanny! I use the car to and from work on cruise control most the time but the getting away from junctions and the acceleration on the slip roads and to pull out into traffic is so much better.

This is the part I can compare as most other users only have the old kit to go on, like me before removing.  If Ide known this then I wouldn't of taken it off or I'de of don't more in depth tests to be able to prove these things.

Those that are happy, fine I am glad. I was Happy till the point it was removed and I drove on the new kit I have now, other than the sounds that were made, the drive itself seemed ok at the time.

 

 

I want this thread to stay on here to put across my side of this and the way I was attacked and discredited before even posting anything in public.  Mainly to show what they are capable of. 

I know Ill never get my money back and tbh this being here is actually compensation enough for me, the fact its out there. It would be too much hassle , Money and time(I don't have) to get the documented evidence together personally, hence why I offered to go up to them for them to see first hand, then be able to sort it all out without getting involved in this public debate and also be able to rectify/improve future kits for the 1.9 TDi.

 

 

 

All the best to everyone. 

specially them buying the new kits and I hope for your sake its better than the one I had fitted.

at the end of the day pal you've obviously read up that SMF's make a lot of noise compared to a DMF setup, so why the hell have you gone and bought one? Not being funny but they've offered to rebuild it for you so it's basically new which you could then sell on and make some money back off it and you have said no to that? Your making yourself look like an idiot I'm sorry to say.

 

No they don't.

some are worse than others, they advertise them as silent with slight noise but say they are the quietest on the market.

 

 

yeh I've read the above and your saying you wanted a silent SMF kit and there is no such thing on a diesel. As soon as I can get one in you can come to my house and I'll happily take you out, until then it obviously looks as if you've got a faulty clutch out of the batch which is why they've offered to repair it to a basically new standard. No one else has had this problem with the clutch all I've read is good comments about them so it is quite obvious yours is a dodgy one. If your not willing to send it back to them to be fixed then why are you still arguing about it? Obviously a good service if they are offering to fix it. Now get off your high horse and stick to your standard setup if it's much better and stop complaining.

 

never said I wanted a silent one. and you have just shat on their description right there have you not?

 

The only thing that needs repairing is the loose spring, the plate is worn but given its easy use and low miles it will end up the same if I sold it on.  it wont sort the fact that it reduced the performance of the car neither.

 

 

Good comments from others, the same as you would of read from me prior to having a new std kit to compare with.

 

Not arguing neither, just getting the point across to watch out. I know Ill not get anything back but don't want others to have the same trouble with them and then have their name posted in such a manner when nothing has been said in public.

 

 

I've never actually seen an argument so pathetic in my life, can't believe this hasn't been resolved yet. Quite embarrassing that billy won't take up the offer for them to reline it, but hey that's just my opinion. Love all the keyboard warriors who have jumped straight on the band wagon and have no clue what their talking about as well, if you haven't tried this clutch you have literally no opinion of it so can't see why you's don't keep quiet.

 

 

Calling me pathetic? sounds like it to me, and you don't have one nor have you driven my car so you don't know and cant comment.

 

How is it embarrassing?  that is me coming to a compromise for compensation which I am not as Ill still be left with a kit that's no use and I wont sell due to how it was on my car previous.  I would like to think others would do the same and not sell something on that they believed to be sub standard due to their experience of it on their car.

 

this bit on keyboard worriers is your finest comment too lol, as all the above underlined and bold bits seem to me like you are one too? also the red bit? well you said it, knowing what it was like on my car from new, to knowing they are not really interested in sorting it, just keeping me "happy" before I sell on so it is then nothing to do with them doesn't seem like the best plan to me. Then I am liable for it as another member has mentioned.

I made all the suggestions on how I would like to go and that, yes I believe I should get a refund due to the facts I have pointed out, this could of easily been proven or disproven by agreeing for me to go up for the kit to go back on the car to test both before and after performance and drivability.  This was not even entertained so why should I just make it easy for them and take the offer now when it was removed before they terminated PM's and posted this thread?

 

how is the customer service bad when they have offered to repair it Jesus Christ !! Use some common sense pal.

 

 

 

Read my comment properly Matt, I said the argument is pathetic, not billy. Nice eyesight thow. As for the keyboard warriors, how can you disagree with that? There maybe one person who is actually running this clutch out of everyone who has commented on this thread yet everyone jumps on the band wagon saying they are ****e, how is that not a keyboard warrior? You always seem to amuse me with your comments.

 

Same thing

 

If that were the case then whats the point in posting a thread?  no one would reply or very few. Some people might come to that conclusion due to the description of the performance and the way it was handled, especially seen as they started this thread? Not very professional

 

The kit was only a few months old so a rebuild would be nice if the kit performed well at some point in its life, but there was never any time that it did so why have it done. they should of taken that on board, specially when the kit was so new. If it was over a year old and done 30k+ then ok a rebuild would be fine but its not, its sub 6 months old and only had less than 4 months easy use.  I can assure you you wouldn't of been happy if it was your money.  I would say you would of taken the rebuild and sold on? If so I think its dishonest.

 

the net buyer probably wouldn't of known, and would of been like everyone else, very happy. Again like I was at first other than the noises.  If it wasn't for them and the fact I wanted to sell the car I would of left it on there and been content and not had a bad word to say about the kit nor the company, as it happens though I have done something that no one else seems to have, I removed it and its opened up a can of worms. 

 

My advice is though before just buying one, try find someone with one fitted and try theirs out first.  I just wish Ide compared before or been able to see what the differences are between all the kits out there.

 

Good luck to all in finding your new clutch.

 

You have my story, my car is now a pleasure and I no longer want to sell it and this is up for all to see.

 

end of it I am pretty happy now, and come to terms that Ive lost my money, but hey ho, If I wasn't prepared to loose it I wouldn't spend it.

I have spoke to three owners of a cg clutch and they've all been fine, and perform well with slight chatter and judder, I genuinely think you got abit unlucky and the clutch was faulty but if repaired and realigned would be fine and perform better, how do you know for a fact that it wasn't down to fitting? Just because you always use him?

I was stood next to the xar all the way through futting and its not hard to do. All was torqued up.

I said to them I hoped it was just a dodgy kit but pointed out its not a risk I would like to take due to my experience with it first time round. And seen as it was only a few months old I didnt see it being a problem and I felt its well within my rights to have my money back.

Oh well. Good luck and I do hope you have more luck than I had.

when the guys who are taking the offer get them fitted, can I please arrange a day to pop over to have a look and feel for your car please?

 

I really do want to know.

 

thanks in advance.

Just tonhad my 2p a guy I know is running a full cg setup its the solid flywheel and I think the highest rated clutch. Been in for around 4 months and was rolling roaded on the weekend at 200bhp and 350ft/lbs and has never gave him any issues. So far so good for him so dont be put off by one bad review on here.

Can you point me in his direction mate?

Please.

Hes not on here hes an ibiza driver. Hes got an account will try and get his user name for you and let him know.

Top man cheers.

phillpotts92

Thats his username. Drop him a pm and I will let him know to check.

Just tonhad my 2p a guy I know is running a full cg setup its the solid flywheel and I think the highest rated clutch. Been in for around 4 months and was rolling roaded on the weekend at 200bhp and 350ft/lbs and has never gave him any issues. So far so good for him so dont be put off by one bad review on here.

Ah that be me.

It is a loud kit and in comparison to another guy who was running a Sach smf kit it was a hell of a lot louder. It sounds exactly like yours tho Billy in the video so assuming it's normal. It doesn't slip and I haven't had any issues with customer service as even when my slave cylinder blew up coming off the ramps they helped me sort it with the mechanic who fitted it. I have spoken to Andy alot myself via phone calls and he has always been more than helpful so I can't fault them on this at all. The flywheel was very heavy but I haven't felt a standard dmf so don't know the difference. My flywheel was a bit different to yours tho as yours has notches in the face like a grooved brake disc would whereas mine had milled slots around the outside of the flywheel.

It bites well and is very light on the clutch pedal which I'm taking it is due to the pressure plate? which in comparison to a few other smf clutches by Sach and helix I have tried they have made the clutch pedal very heavy and unusable in traffic whereas mine is the same weight as the standard. Can't comment on it being sluggish but it definitely doesn't Rev quicker if anything it picks up revs slower than when on a standard clutch which I'm sure isn't supposed to happen with a lightened smf?

That is my only concern for this kit and Andy if you could clear that up for me to understand what the smf I am using is supposed to do to the revs a little that would be great!

Picture of my kit I am using when unpackaged,

A stiff clutch is what you want (more feel)

My helix has arrived at the garage I ordered it from meeting one of the lads to get it tomorrow, can't wait to get it all fitted!

Helix setup isn't that stiff either, don't get me wrong a little more than stock but to be expected. You don't need big muscles for use in traffic lol.

Helix setup isn't that stiff either, don't get me wrong a little more than stock but to be expected. You don't need big muscles for use in traffic lol.

The worse one I always get is cramp, cramp everywhere anytime! Annoying!!

I taught my 5"6 8 stone other half to learn to drive with a helix and smf along with 4pot brembo's so its no issue

these will never be as heavy as a mk2 mondeo lol