My sisters car a hyundai i20 on a 62plate, shes literally had it 12months this week and was bought brand new. Shes done just 14k on it her ownership and its had its 1st service a month ago. Her exhaust has developed an almighty blow on it and hyundai are claiming this isnt covered under warranty :0 its a year old. 5 year warranty my arse

I think the dealer is being a bit daft.

 

It's obviously faulty, unless she has clobbered it on something.

Why are they saying it's not covered.

 

Is it a wear and tear part, or it is actually shafted by hitting a kerb etc.

That's normally the problem with brakes, clutches and other components susceptible to abuse. 

 

An exhaust would normally be excluded down to it being a 'wear and tear' component, however at 12 months I'd be arguing this is clearly a manufacturing defect.

 

It's always going to be a tricky one though...

 

Lots of short journey's? The condensation / fuel mix doesn't get burnt off and sits in the exhaust system corroding it from the inside out.

Live near the coast? Salt in the air can very quickly corrode exposed metal components.

Lot's of speed humps or high kerbs? Is there any chance the exhuast could have been knocked or banged?

Exhaust hasnt been banged, the garage has put it down to wear and tear. Shes fired off an email to hyundai uk too see what they say. Wear and tear or not, i dont think the exhaust should be on its back after 12 months.

Also we dont live near the coast lol

Hyundai uk should sort it

Dealers are clowns at times

I don't know what it is with OEM exhausts but (aside from this one!) they last forever!

 

I was replacing sections of the exhaust on my old Peugeot 306 all of the time - with aftermarket systems from the usual high street retailers.

 

After someone ran up the back of the car it went to a Peugeot dealer to be fixed including a complete new genuine exhaust system which then outlived the car!

Tell her to make noise about making noise.

 

i.e. in her letters to Hyundai and the dealer make mention of the dealer, small claim court, local press, BBC Watchdog etc etc.

 

Effectively you're stating that it'll be a lot easier for them just to do the right thing.

It could be something as simple as a gasket.

Shes yet to hear back from hyundai

Where is the blow on the exhaust.?

How much of the exhaust needs replacing?

 

The back box has a 'small hole' to let H20 out,

and i have seen Kia's with this hole blocked and the back box rotten in a year or so.

It happened to me with a Picanto, and it was replaced under warranty, (just the back box)

but that was because i showed the Head Tech & Sales Manager new cars they had for sale that had the 'ickle hole' blocked with paint.

 

Exhaust not in Exclusions with a Skoda Warranty, Fair Wear & Tear or anything else other than if damaged.

so she had best ask the Hyundai Dealer to show her the Exclusions on the i20 Warranty.

http://www.skoda.co.uk/SiteCollectionDocuments/Brochures/Warranty-Booklet-single.pdf

Page 6

 

george

 

PS,

Picture available tomorrow of my little hole if you are interested,

not an offer i make to just anyone.

To give you some insider knowledge that may help you.

I design OEM exhaust systems for a living - ford, aml, JLR, lotus to name a few.

The exhaust manufacturer/supplier for EU markets would have signed up to at least a 3 year warranty - a comprehensive warranty covering structural durability on top of materials and workmanship.

As long as the failure can be shown to be a true defect then it should be honoured.

These systems are often normally designed for a 10 year 'design life' on the cold end and up to 12 on emissions related components.

Your dealer is fobbing you off - this is not a reasonable life for a brand new exhaust system and all this talk from your dealer about it being wear and tear - is utterly wrong.

A common issue with exported uk manufactured vehicles and imported far eastern imported vehicles to the uk is corrosion from sitting at dock side then being shipped in a saline rich environment after being run for short periods of time.

Exhaust condensate can be aggressive stuff but systems are designed to either extract it or let it empty so should not be an issue.

Get back onto your dealer and read them the riot act.

If you need any wording etc please just shout.

Edited 16 December, 201312 yr by Madrunner

The i20 for Europe/UK is assembled in Turkey.

 

I had a 2009 i30, one of the first built in Europe. Nosovice CZ.

First registered Oct 2009, new Discs, Calipers, Wheels and nuts fitted under Warranty in March 2010 because the rust first showed in Nov 2009.

Not just light surface corrosion, the start of full blown Rust.

Cheers madrunner

The car goes in today to be "checked" hyundai uk are yet to reply too which is a tad lame tbh

At least that's a start !!! Keep us posted with how you get on .

Exhaust has a hole in the silencer about the size of 2 50p's approx, the dealer is now waiting to hear from hyundai on whether or not its covered. They also reported that the baffles inside the silencer are collapsed.

150k miles - still on original exhaust - don't sound right to me!

Kia Picanto, 2006,  still only done 26,000 miles,

on its second back box due to the first one blowing through in 12 months because of low mileage covered, 4,500 of mostly short trips.

& cr4p material, and H20 exit hole blocked from manufacturing. So rusted away inside.

 

So second (replacement) back box,

Trade cost around £69 from the exhaust centre next door to the Kia Dealership (no point waiting for one coming from their distribution,

or just the same Motor Factors.)

lasts 5 years and 22,000 miles. No rust,  but then it is not the rubbish that Kia had fitted originally.

 

Hyundai will be needing to replace the Exhaust part due to them full well knowing how many failures they have.

Its not exactly unknown by the Dealers,  they supply plenty Motability cars that do low miles in the 3 years and get the Exhaust fixed without any arqument..

 

george

This is why these cars are cheap.

The car had its first service less than 3 weeks ago so surely it should of been spotted then. Told her to get the fiesta we test drove the same day.

The dealership are been pretty arsey about it too tbh. When she bought the car they gave her the wrong one to begin with.

If it had not become a hole/s and was not blowing why would they see or hear it, if the driver was not hearing it?

 

7 Year Warranty,  

you just read it closely, read the exclusions, be sure of what it says and contact Hyundai,  

the Dealer does not pay for Warranty Work on poor quality Workmanship or Manufacturing faults.

A corrosion holed exhaust at the age it is,

is poor manufacturing and their quality control.

 

They just are being awkward, a Letter & Email to Hyundai & the Dealer saying you will have the Repairs carried out and see them in the small claims court gets their attention.

 

george

Hopefully you'll get it sorted but they'll probably pull the consumables card leaving you to prove otherwise

That will have to be written in the Warranty Exclusions then, and it is not.

She got a reply today from hyundai. They requested that she leave it up to stoneacre as they will contact hyundai anyway to see if they will authorise the repair etc..

Its booked in early january for the work to be done, hopefully hyundai should get it sorted by then

There is a 4 page article in one of the garage trade magazines this month.  It's an interview with the man in charge of Hyundai in the UK, it basically says how the are going to great lengths to retain their customers and states his vision for the future and how they want to sell 100,000 units a year by 2016.  This dealers attitude to a warranty replacement exhaust on a one year old car, seems to be the opposite to that.

 

Provided that there is a genuine warranty issue (defective parts, materials or workmanship), how can they not do it under warranty?  I've processed plenty of warranty claims for exhausts on cars upto 3 years old and had them accepted each and every time.

Sorry, but did she get a reply from 'Hyundai' or the 'Hyundai Dealership',  different things ?

 

It should get a replacement Exhaust tomorrow, or the main parts excluding the Cat possibly.

or it needs to be a courtesy car provided until it is fixed properly.

 

If they have no Workshop time, or the part is not available,

then Tyre & Exhaust Fitting Centres are all around,

Easy for a Very Busy/Too Busy Dealership workshop to arrange an exhaust repair.

She got a reply this afternoon from hyundai, not from the dealer. The reply came after she picked the car up and she only read it this evening.