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Estate cover springs open and now the cover sags as well

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Has anybody had an issue with the boot cover in the estate spring open as you drive along, not a big problem but now the cover sags.

Dealer couldnt find the problem and said not to worry, dont know what UK dealers are like but this along with other "dealer" problems says he will not get any more business from me, the car itself is generally pretty good just the dealers attitude. :think:

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