does this make sense to anyone?

HI guys just wondering if anyone has heard of recording a rattle on a car, then sending this recording to a "specialist" skoda garage in Milton Keynes for them to diagnose then if this is unsuccessful, sending it to Czechoslovakia for them to diagnose,, they've had my car a week, I've had numerous problems (car booked in for a job they didn't do..saying they'll phone me and they never do.unable to diagnose in a full day that the Metal retaining clip on the calliper was missing and causing the rattle,a problem which was spotted in 2 minutes by my local mechanic,, so now I'm in a courtesy car for a week and counting waiting for this sound recording to be assessed by god knows who,oooh and I phoned earlier and was told,,, we'll email the sound to you so you can hear it,, guess what, it didn't arrive,,, pi ##ed isn't the word, I'm raging