. Avoid this body shop at all costs! They can't even fulfil a basic request with 4 weeks notice when you question this and honestly view your concerns you are berated by an idiot in a suit who has neglible people skills and no idea of customer service the only way I can see he got the job was to murder the organ grinder while he slept! lol

Any more detail as to what went wrong?

Is this Hayselden Skoda at Doncaster?

And what went wrong

I have had 2 car crashes in 9month this one has affected me mentally, I am taking medication for this. Any way on 20 august they assessed my car I specified to them I need a diesel car that said that's fine only time I could get there was today that worked for both of us. Arrived today no diesel car, after trying to arrange alternative I advised I would have to take the petrol one. I advised him I struggle with driving it as all I do is stall and over rev it he told me that I would have to pay if I damaged it I said no as I requested diesel they failed to provide what was promised, he told me to fix it elsewhere.

He is fully aware that I am struggling with nerves and just berated me for being honest! And Daz no it's not doncaster directly but the body shop for all dealerships. I have spent £100's at that franchise and had courtesy cars from them one for 4 months while mines was repaired but no more! I even asked them fro details in the fabia coming in October but they can stick it I will get a BMW

I presume this repair is being done through your Insurance company?

If so, you should be taking this up with them.

 

Re the new Fabia; I don't think any of them have the full details yet as it isn't officially launched until the Paris Motor show.

Yes the insurance will however I had a bad experience with their approved repairer which resulted in the ombudsman being involved so I arrange the repair myself