Up until 5 years ago I worked for a dealer that included Toyota, Nissan and Jaguar amongst other brands and have to say from personal experience that the decline in after sales service is pretty shocking. I can't comprehend how the dealer and/or SUK are demanding £60 from the OP.

 

Jaguar, as you would expect for their high cost, were great for warranty work but the real surprise (I don't know if this has changed) was Toyota. No quibble or fights for warranty claims and would go beyond the call of duty e.g. they would always replace bulbs for free if needed, MK1 Yaris was recalled twice within months and both times they put £10 and then £20 of fuel in and left a bottle of wine and flowers on the passenger seat in every car. In the early days of the Aygo I also read about an owner that kept getting leaking seals and Toyota sent out a special team from Japan in a Land Cruiser to figure out the problem.

 

From personal experience in the last couple of years dealers have been almost hostile in not wanting to help. The only thing I can think of is with a now hard haggling customer base and PCP becoming popular they can't afford to fix them! Delay/blag as much as possible until the warranty runs. 

If it is under warranty no charge is due of any kind for whatever reason as long as the fault is covered by the warranty.

If a dealership needs to take the car apart and put it back together this is the risk associated with this particular insurance product.

Customer purchases said warranty precisely to indemnify him/herself from such a risk.

 

This matter has now been referred FCA as car warranties are an insurance product.

 

I will update when I know more.

Laffinassassin, yes I too worked for Nissan and Honda and never had any warranty issues. But we did have to warn some over zealous customers who thought they had a fault (when in fact there clearly wasn't) that a charge would be levied if the engine was stripped and there was indeed no fault found. And that's where the issues arise quite often. A customer says there is a fault but in actuality the fault isn't being experienced by the dealer or tech and on that basis you cannot proceed with a stripdown under warranty because no one will cover the cost. If it's an easy simple to access job then no problem. Most dealers will try to help the customer even against their better judgement. But if the item is a gearbox or an engine that can be quite different. It can tie a tech up for two or three days or more to do some engine or gearbox jobs and cost hundreds if not thousands of pounds to do and still not find a fault. So who pays? The answer is that the dealerships and the tech will always try to protect the customer from unexpected costs by telling it like it is. But customers don't often see it this way. I agree with Jabo that warranty jobs are a no charge issue when there is a fault. In the OP's case there seems to be faults which should be corrected by the suppling dealer. 

A reply now from the OP would be nice, so that we know where he now stands, 

and what the outcome was not only on the Faults being diagnosed and rectified, but if any charge was levied,

or it was said that, 'As a Gesture we will waive it this time'.

Estateman, that is a very good point form the dealership standpoint. Customer might think there is fault and technicians will be chaisng their tails trying to find something which does not exist.

On the other hand DSG sudden power loss issues started just like that, there was no evidence of anything and VW did not want to listen as they could not replicate it or find a fault, yet the fault was clearly there as we can see.

Again, warranty is an insurance product and whoever sells and underwrites it bears such risks, this is the crucial point here.

Very simple solution to this situation would be a logging device attached to the car which suffers from an intermittent fault coupled with cart DVR.

This way a customer could be driving around until the fault manifests itself when all the data will be recorded and technicians would be armed with all the evidence and data to act upon. Technically it is a trivial solution which could save huge amount of customer's grief and dealership's money.

Just phoned up a local VW dealer as one of our pool car at work has a seized turbo. All under warranty but have stated there is a £50 diagnostics charge regardless of state of warranty.

Just phoned up a local VW dealer as one of our pool car at work has a seized turbo. All under warranty but have stated there is a £50 diagnostics charge regardless of state of warranty.

Shameful !

That will be a refundable charge then and claimed from the Warranty Provider if there is a Warranty Claim due to failure.

If it is the Original Manufacturers Warranty then Skoda UK Customer Services will be paying out as in the T&C's.