Just wondering if anyone has any experience with auction winners who go silent? I recently sold a bookcase on behalf of my aged parents and it all went OK but it was one of a set of two and the lady who won the auction thought she'd won both. The advert clearly stated that the other bookcase was in a separate auction and if a bidder was interested in buying both then they should see my other auctions. The photographs clearly showed just one bookcase as well.

 

So she sent me a mail right after the auction closed where it became apparent she thought she'd bought both, to which I responded stating that she'd actually only bought one. I got one more email from her stating that she thought she'd bought both and after that....nada. Not a thing. I've sent repeated emails to her asking her to confirm whether she still wants the bookcase or not but she is refusing to respond. I've explained to her that if she no longer wants the bookcase to let me know so I can cancel the transaction and re-list it...but still nothing.

 

In total I've sent 6 emails after her last communication, over the space of the last week, asking her to clarify her position but she is refusing to respond. I've always been very polite and considerate but I'm really running out of patience. 

 

Has anyone else had experience of this? How did you resolve it? If she really doesn't want it, then I'm not really bothered and I'm happy to cancel the transaction and just re-list it...but can I do that without some input from the buyer? Do both parties (buyer and seller) have to agree? 

 

I'm assuming I'm probably going to have to open a "dispute" type case in the eBay resolution centre, but I'd really rather avoid that if I possibly can.

Edited 25 May, 201610 yr by slicendice

Non paying bidder claim, get fees back, try again.

Advice: only photograph what is for sale. I've been in similar boat and whatever you say in the listing is irrelevant as people will bid based on photo alone. That's just human stupidity though.

Non paying bidder claim, get fees back, try again.

Advice: only photograph what is for sale. I've been in similar boat and whatever you say in the listing is irrelevant as people will bid based on photo alone. That's just human stupidity though.

 

Yeh I guess there aren't really any other options other than a claim.

 

Incidentally, the photo did only show the one bookcase. Think she must have been reading it whilst watching Eastenders with the other eye, or something like that... 

Not uncommon, if you had more than one bid you might be able to cancel hers and make an offer to the second highest.

 

I used to put "payment with 5 days" on my listings.

 

Won't touch the place now. I'd rather give stuff away than go through the hassle of EBay.

While i was in glasgow last wek i helped the SILs husband measure up and photograph kitchen units and a greenhouse to put up on gumtree.

Greenhouse lasted an hour before sold... think id go that way for anything similar tbh

Send her a final letter giving a deadline for a response, stating that no response will mean you have to leave negative feedback for her.

 

You've been polite, you have set a time limit; if she doesn't respond, tough.

While i was in glasgow last wek i helped the SILs husband measure up and photograph kitchen units and a greenhouse to put up on gumtree.

Greenhouse lasted an hour before sold... think id go that way for anything similar tbh

Gumtree is a magnet for scammers. I guess that Schpock (sp ?) is a similar affair.

Cousin's wife put on Facebook tonight about almost getting scammed on Gumtree.

Then there's the fact of giving someone your address when selling high value items to any one, or going armed to buy something which doesn't exist and getting robbed which is common with cars

I wouldn't waste any more time and cancel it as advised above, when you open a case for a non-paying buyer they'll then get a notification and deadline to pay up - if they don't, the transaction is cancelled, you get your fees back and you can relist it:

 

http://ocsnext.ebay.co.uk/ocs/sr?query=1474&topicName=Buyer+didn%27t+pay+%28unpaid+item%29&st=6&levelHierarchy=5a2a1

 

I guess there's probably certain types of item which make Gumtree a decent option although I've not had much luck with it, never got any interest selling some larger stuff which sold fine on ebay (the fees were reasonable than I expected) and the amount of hassle I had after putting a pool table up for free on Gumtree means I won't make that mistake again.

 

John