I had an update issue with my HEX-NET this week, chatted with RT on their forum and it was decided there was an issue with my unit, this was on Tuesday evening 2200hrs.

 

Replacement HEX-NET (supplied obviously FOC) arrived today... that alone is impressive, more so when you bear in mind RT are in USA !!

 

10/10 for Uwe and his team  

Never had any issues with my Ross Tech gear, but it's nice to kn0w the support is there if it does go wrong eh.

This is the 1st time I have needed to contact them regarding their interface, my HEX+CAN has performed faultlessly since I bought it (IIRC 9 years ago?) as the HEX-NET is still a Beta product there is bound to be the odd hiccup.