I have had 9 Motability Vehicles on Lease & have bought 3 using Finance from Motability Finance and mostly i know more about Motability than every Motability Sales Specialist that i have ever dealt with.

But then i was buying Mini's at Auction back when you got a list of registration numbers, then Metro's and other cars at Auctions that were ex Motability & when they all got new tyres before sale etc.

Arnold Clark never got where he got to as well as others from not being Motabilty Suppliers & having the Buy Back Option and then having 

Interest free deals on these used cars.

Those were the days when you only were allowed 12,000 miles a year then Ford / Vahxhall forced Motability to start treating Customers needing a vehicle for work like decent people.

Subaru offered Disabled people deals as did Fiat when they never qualified for 'Invalidity Allowance' as was before Benefits Changed.

Then Motability started getting all 'Commercial' rather than Dealership being the big beneficiary of 'well looked after cars' they were getting at 3 years old for no money.

 

The Salespeople that used to make out there is nothing in it for them supplying a Motability Vehicle were a joke, and some still come away with that crap these days.

 

PS

A very disabled neighbour that never got PIP and had his new Nissan removed within 21 days of the decision has been 5 months without transport and has just won his appeal and his new Nissan was due for delivery today.

I am guessing that as you have a Motability car you are tied to using a Skoda dealer for servicing.  I am just wondering about the attitude of a non Skoda garage to a request for an oil change service.

 

i have signed up for a two year service deal with Skoda.  After that, unless there is a rapid improvement in dealer competence and cooperation, I'm off to my local VW specialist.  

 

As usual, @Rainmaker, you are absolutely right in principle.  I hope you manage to get the situation resolved to your satisfaction.

 

 

 

 

 

I change mine ever 9k miles without fail, oil degrades and is better to change early rather than later. 

'Mines a taxi so I do over 1k a week of stop start jobs, if I was doing motorway miles I'd prob do ever 12-15k. But if car says change I change.

The difference is with Motability you lease a car for private use no business and then the Servicing, Maintenance, VED, & Insurance is all covered you just buy fuel.

Motability Own the vehicle, they do claim on Warranty work, they pay for servicing and maintenance, have the vehicle inspected and MOT'd before it is returned at end of lease.

Service Desk Employees in Main Dealerships are the ones that seem to fail to grasp the concept often.

Did the nice lady at Skoda UK let you know when they intend to update their website and owners manuals? Hopefully she also told you that they will be issuing owners manual addendums to all UK customers to ensure they are able to adhere to the manufacturers latest servicing requirements?

13 hours ago, silver1011 said:

Did the nice lady at Skoda UK let you know when they intend to update their website and owners manuals? Hopefully she also told you that they will be issuing owners manual addendums to all UK customers to ensure they are able to adhere to the manufacturers latest servicing requirements?

 

Ha I did ask something along those lines but I was told I'd just misunderstood them.  

 

Funnily enough the NZ Skoda site is much more explicit. It details that the variable servicing is for people who do a lot of motorway style driving but that with short journeys the car will bring forward the service once the oil is at a level of degradation which is soon to damage the engine or impact its performance. 

 

SUK didn't want to know. I'm no further on today. 

Edited 17 May, 20179 yr by Rainmaker

3 hours ago, Rainmaker said:

Funnily enough the NZ Skoda site is much more explicit. It details that the variable servicing is for people who do a lot of motorway style driving but that with short journeys the car will bring forward the service once the oil is at a level of degradation which is soon to damage the engine or impact its performance

correct here

 

Have you spoken to Motability again

10 minutes ago, kezwald said:

correct here

 

Have you spoken to Motability again

 

I'm still waiting for a senior case manager to return my call mate. I'll update once I hear back. 

I don't understand this servicing malarkey. I thought Variable servicing is just a full service when the vehicle asks for it? I thought the oil and service would be done together? Other people on Briskoda have been advised that if their MFD has said an oil service is due then the car is set up as fixed or has been left in delivery mode by the garage. Can anyone confirm that all the variable servicing cars have separate oil and service mileage independent of each other?

 

I chose variable this time with my new Superb because I assumed (depending what my journeys are like) that I would have to take it into the garage less often. It appears by this thread that this is not the case.

 

Hope I can post this here. The service indicator does show as split services at one stage then merges together nearer the time the service is due. Not sure why the second variable is more expensive than the first though?

 

http://www.golfmk7.com/forums/showthread.php?t=14386

Edited 18 May, 20179 yr by tigermad

hi tigermad there are 2 types of service a minor or major aka intermediate and full

A minor/intermediate is when the oil is changed and other fluid levels checked and topped up as needed

A major/full service is as above but with the rest of the car checked i.e brakes etc

There are a a few things ive missed but this should give you the jist of things

46 minutes ago, tigermad said:

I don't understand this servicing malarkey. I thought Variable servicing is just a full service when the vehicle asks for it? I thought the oil and service would be done together? Other people on Briskoda have been advised that if their MFD has said an oil service is due then the car is set up as fixed or has been left in delivery mode by the garage. Can anyone confirm that all the variable servicing cars have separate oil and service mileage independent of each other?

 

I chose variable this time with my new Superb because I assumed (depending what my journeys are like) that I would have to take it into the garage less often. It appears by this thread that this is not the case.

IME of 12 years of back-to-back VAG cars on a variable service plan the cars easily achieve 17-19k miles before indicating a service is due.  For me this is every 10-11 months and that's perfect.  The cars oil is still being change annually and it get's inspected annually too, with any scheduled filter and consumables changed at the specified interval/mileage.   

VAG aren't like BMW wherein you have oil service > service 1 (minor)  > oil service > service 2 (major) > repeat.  The car will be set to cover >20K miles or 24 months between services, whichever occurs soonest; driving habits/style may accelerate the mileage countdown as various sensors are monitoring oil and such.  An inspection service counts down from 24 months (can't recall the number of days it specifies exactly, sorry).  With both those timers counting down you won't get past two years without a trip to the dealer.    Though if you're on a variable service plan you're probably doing enough milage for your car to be serviced much sooner, possibly annually or less.    

 

Then at set intervals throughout the cars lifetime certain consumables and filters will be change in accordance with VAG servicing schedule, e;g,  the DSG oil every 40k.  

 

I don't think Rainmakers case is typical of VAG/Skoda servicing policy I think it's just caused by the poor approach to maintenance from motability, combined with Skoda CS not knowing their ar535 from their elbows.   

Edited 18 May, 20179 yr by penguin17

Just now, kezwald said:

hi tigermad there are 2 types of service a minor or major aka intermediate and full

A minor/intermediate is when the oil is changed and other fluid levels checked and topped up as needed

A major/full service is as above but with the rest of the car checked i.e brakes etc

There are a a few things ive missed but this should give you the jist of things

Hi thanks for the reply. Variable servicing is different. There is no minor and major.

1 minute ago, penguin17 said:

IME of 12 years of back-to-back VAG cars on a variable service plan the cars easily achieve 17-19k miles before indicating a service is due.  For me this is every 10-11 months and that's perfect.  The cars oil is still being change annually and it get's inspected annually too, with any scheduled filter and consumables changed at the specified interval/mileage.   

VAG aren't like BMW wherein you have oil service > service 1  > oil service (minor) > service 2 (major) > repeat.  The car will be set to cover >20K miles or 24 months between services, whichever occurs soonest; driving habits/style may accelerate the mileage countdown as various sensors are monitoring oil and such.  An inspection service counts down from 24 months (can't recall the number of days it specifies exactly, sorry).  With both those timers counting down you won't get past two years without a trip to the dealer.    Though if you're on a variable service plan you're probably doing enough milage for your car to be serviced much sooner, possibly annually or less.    

 

Then at set intervals throughout the cars lifetime certain consumables and filters will be change in accordance with VAG servicing schedule, e;g,  the DSG oil every 40k.  

 

I don't think Rainmakers case is typical of VAG/Skoda servicing policy I think it's just caused by the poor approach to maintenance from motability, combined with Skoda CS not knowing their ar535 from their elbows.   

Thanks I added a link to my earlier post, it was the MFD that was worrying but it looks like it merges both oil and service when it gets nearer the time so you always have both done together anway.

sorry miss read your question rushing getter little one ready for school lol

10 minutes ago, kezwald said:

sorry miss read your question rushing getter little one ready for school lol

No problem. Appreciate you trying to help :-)

yes agree with you on variable and fixed.

agree its more of a Motability issue/misunderstanding in this case, just curious how rainmaker goes on when Motability call him back as I said earlier my parents never had this issue with their ford

11 hours ago, tigermad said:

Hi thanks for the reply. Variable servicing is different. There is no minor and major.

 

Skoda are their own worst nightmare, it is if they deliberately like to cause confusion around their vehicles service requirements in the hope that the average customer will be completely baffled and simply throw their keys at a dealer and pay whatever price they think they can get away with.

 

See here, they still call their services minor and major, otherwise known as fixed and variable...

 

http://www.skoda.co.uk/owners/service-and-maintenance/simply-fixed/pages/default.aspx?gclid=CNCgyduJ-tMCFUu77QodA8kK3g&dclid=CJvFsd2J-tMCFTgD0wodiGYH8Q

1 hour ago, silver1011 said:

 

Skoda are their own worst nightmare, it is if they deliberately like to cause confusion around their vehicles service requirements in the hope that the average customer will be completely baffled and simply throw their keys at a dealer and pay whatever price they think they can get away with.

 

See here, they still call their services minor and major, otherwise known as fixed and variable...

 

http://www.skoda.co.uk/owners/service-and-maintenance/simply-fixed/pages/default.aspx?gclid=CNCgyduJ-tMCFUu77QodA8kK3g&dclid=CJvFsd2J-tMCFTgD0wodiGYH8Q

 

The minor and major services are part of the fixed service regime. The flexible (or variable) service regime isn't a "major service". Further down the page it states " This offer applies to vehicles following a fixed servicing regime only. Customers whose vehicles are on a flexible servicing regime can ask their participating ŠKODA Authorised Repairer about changing over to a fixed servicing regime if they believe this will better suit their needs. "

4 minutes ago, Rustynuts said:

The minor and major services are part of the fixed service regime. The flexible (or variable) service regime isn't a "major service". Further down the

as with most manufacturers

My car currently wants an oil service in 700 miles or 30 days, and an inspection in (a lot more miles, can't remember exactly) or 245 days. It started counting down from about 18,500 miles from new, iirc. That's definitely set to variable servicing, right?... Still no call back from Motability.  To be fair, a few posters above said all this is probably down to Motability, but until I get a call back (from the voicemail I left with my contact) they're none the wiser about it. All this has stemmed from my dealer and SUK directly. 

36 minutes ago, Rainmaker said:

That's definitely set to variable servicing, right?...

 

Yes

id keep nagging them mate they will soon get sick of it and pass it on to a senior, who no doubt are in the same room, I bet your message as not even been passed on tbh...How about putting it in writing to them

1 minute ago, kezwald said:

 

Yes

id keep nagging them mate they will soon get sick of it and pass it on to a senior, who no doubt are in the same room, I bet your message as not even been passed on tbh...How about putting it in writing to them

 

The lady I have been dealing with is a senior complaints / case manager, who had given me her number this week over a related matter. I think I'll have to give her another call tomorrow after I'm back home from the hospital. I could really do without the aggro atm tbh! 

incidentally how long you had your car?

Just now, kezwald said:

incidentally how long you had your car?

 

13 months mate.