So as I speak our Yeti is on the back of a low loader and headed for the dealers.

 

Handily 4 months out of warranty the Yeti decided it was only going to play with gears 1, 2 & reverse. Simply would not select gear 3 - whether in D, S or manual modes.

 

Mrs137699 was driving at the time and managed to limp it to a pub car park, by which time the spanner light had come on.

 

Green flag plugged in, not sure what the codes were but their diagnostics point to a "mechanical gearbox failure" so it's off to Skoda (along with strict instructions NOT to apply the NOx fix) for assessment.

 

It's the 6sp wet clutch DSG on our 170 Yeti. Has anyone experienced similar? I'm somewhat concerned we may be faced with a bill for a new gearbox and an "interesting" conversation with VAG....

Sorry to hear,hope it turn out to be something trivial (cheap).

Hi, I hope this issue turns out to be an easy and inexpensive fix. Do keep us posted with the outcome. By the way has the transmission fluid been changed and how many miles or kilometres has your Yeti traveled?

 

It's done 63,000 miles. Not sure if the TX fluid has been changed or not. Always had dealer servicing so you would assume it's been done to spec.

 

Sadly the initial response from the dealer is "we have no idea what this issue is - never come across this before"... sounds expensive to me.

 

The PCP comes to an end on 1st September and I think this mishap has swayed us from buying the car outright to handing it back and walking away....

Your lucky to be in that position having pcp,with having the rusty doors replaced and now a DSG problem seems the writings on the wall.

On 09/07/2017 at 23:58, 137699 said:

It's done 63,000 miles. Not sure if the TX fluid has been changed or not. Always had dealer servicing so you would assume it's been done to spec.

 

Sadly the initial response from the dealer is "we have no idea what this issue is - never come across this before"... sounds expensive to me.

 

The PCP comes to an end on 1st September and I think this mishap has swayed us from buying the car outright to handing it back and walking away....

 

Surprising that the dealer has never come across it before. I would worry that they knew how to fix it without throwing lots of expensive bits at it. I had an A3 back in 2006 that had a not dissimilar fault and the box needed 'several' new bits fitted. Fortunately it was under warranty, but I was told the bill would have been close to £2k.

 

I assume that if you decide to hand the car back when the PCP ends, it will need to be fixed first. Hope you have good news on the repair cost.

The smart move is to see if it has had the DSG Oil & Filter change at 40,000 miles since you believe it has Full Main Dealer Servicing.

It might not have if on a 'Service Plan'  and if you pay for Servicing you might notice where £175 was charged over and above the service cost.

Should show on an Invoice or the Skoda Computer System, like paying to get Brake Fluid changed at 3 years.

Well had the call from the dealer. Needs a new gearbox - the gears are sticking inside.

Dealer quote to replace.... £5026!!! (40% of the car's value).

 

Got myself up off the floor, and demanded they seek opinion from Skoda customer services.

 

Have separately contacted a local VAG specialist who have said the 6sp DSG is prone to this fault - they use a gearbox specialist to rebuild it - cost a slightly less unpalatable (but still not exactly palatable) £1800-£2500.

So here I am - 6 weeks before end of lease. I have a balloon payment of £11500 due 1st September or I have to hand the car back. And the car has a £5k fault.
I can't hand the car back with the fault without it being added as a "charge" to the balloon payment.

This is a sickening position I find myself in and the happy smiley days of 1st March 3 years ago now seem like a long and distant memory...

2 hours ago, Awayoffski said:

The smart move is to see if it has had the DSG Oil & Filter change at 40,000 miles since you believe it has Full Main Dealer Servicing.

It might not have if on a 'Service Plan'  and if you pay for Servicing you might notice where £175 was charged over and above the service cost.

Should show on an Invoice or the Skoda Computer System, like paying to get Brake Fluid changed at 3 years.

 

We had the car from new so there's no "believe" it's had main dealer servicing - we're CERTAN it's had had main dealer servicing.

And it came with 3 years free servicing - we have paid only for the most recent service.

So likely the DSG Oil and filter change has not been done so you best find out if the DSG was done @ that 2nd or 3rd service.

What i meant was Full Main Dealer Servicing but not to Manufacturers Schedule / Guidelines if the DSG not serviced.

(many drivers would believe that Full Main Dealer Servicing means that the Service Schedules are fully followed & the work required at 40,000 miles done as a matter of course.)

 

As to the DSG 6 Speed DSG being prone to this fault that is not true, unless the Oil & Filter change has not been done.

Edited 11 July, 20178 yr by Awayoffski

48 minutes ago, 137699 said:

Well had the call from the dealer. Needs a new gearbox - the gears are sticking inside.

Dealer quote to replace.... £5026!!! (40% of the car's value).

 

Got myself up off the floor, and demanded they seek opinion from Skoda customer services.

 

Have separately contacted a local VAG specialist who have said the 6sp DSG is prone to this fault - they use a gearbox specialist to rebuild it - cost a slightly less unpalatable (but still not exactly palatable) £1800-£2500.

So here I am - 6 weeks before end of lease. I have a balloon payment of £11500 due 1st September or I have to hand the car back. And the car has a £5k fault.
I can't hand the car back with the fault without it being added as a "charge" to the balloon payment.

This is a sickening position I find myself in and the happy smiley days of 1st March 3 years ago now seem like a long and distant memory...

 

I really feel your pain. Hopefully Skoda CS will come back with an offer as its only just out of warranty. However on the servicing question, I also had a 42 month PCP with free servicing from 1st March 2014 and it did NOT include the cost of Aircon servicing or Haldex oil change which I had to pay for extra. The paperwork from Skoda was very clear that the 'free' services only included oil and filter changes to the engine and one brake fluid change. Everything else was extra even if it was considered necessary as part of the service regime. I suggest that if you were not aware of being charged for the DSG oil and filter, then it has not been changed. The question is - should it have been changed and if it should, did the dealer give you the option when it was booked in for its service?

 

Hope you get a good result.

 

My car was serviced by a main dealer with the odometer reading 39,300 miles .  The DSG oil and filter change was not carried out "as the car had not reached 40,000 miles".  If I had not checked then the car would probably have covered another 15K miles or so before the next service being due.  So don't assume that a DSG oil & filter change will necessarily have been carried out with a standard service.

Edited 11 July, 20178 yr by philbes

TWO WHOLE WEEKS after the initial issue, work will finally commence on the repair today.

 

This has been an utterly horrible experience and has soured my relationship with our dealer beyond repair.

 

It transpires that at 40,000 miles my car was due a DSG oil & filter change. Given the car was supplied with 3 years free servicing and has been to the same dealer for every service, I would naturally have assumed this procedure was carried out.

 

Well it turns out not. It's not included as part of the 3 year plan, it's an additional service item that attracts a fee of £250ish and I should have had it done. Quite why an essential service item is not included within the FREE servicing is an argument for another day, but either way, the dealer never brought this to my attention, so as a result it was never done.

 

According to Skoda customer services, the reason my gearbox failed is most likely due to this service item not having been carried out.

 

According to my dealer, the fault would have arisen whether or not it was carried out. Furthermore the fact it was not carried out is MY problem, not theirs. Given I am NOT a mechanic, and I entrust THEM to carry out the servicing, I expect THEM to tell ME when an exceptional service item is required, especially if it's going to cause me future issues or invalidate my warranty if it is not done - such things would be done without question.

 

Had the oil/filter change been done to schedule, Skoda UK would have agreed to fund 100% of the parts and 90% of the labour, leaving me a bill of £100.

 

Because it has not been done, they're willing to work with the dealer on a shared contribution basis - i.e, whatever the dealer puts in, Skoda UK will match. To be fair to the dealer they have contributed a significant proportion and the bill has been reduced from £5076 to "about £600" (despite continual pressing they cannot give me an accurate figure - which is concerning seeing as the £5076 figure was very accurate).

 

Now while "about £600" is a lot better than £5076, it's a lot worse than the £100 I should be paying now if the servicing had been done properly.

 

Skoda UK Customer Services agree with me, but (quite rightly) they're not prepared to stump up the difference unless the dealer does, because their view is, given the oil change never occurred, they really could just wipe their hands completely and contribute nothing.

 

The dealer however is flatly refusing to offer a penny more. Of course I took this up with the delaer principal. I asked how they could justify this given ONLY THEY have ever worked on my car, THEY worked to the 3 year free servicing, THEY never told me at 40,000miles about this important job and I have now been without my car for 2 weeks currently (and counting) with no loan/courtesy car leaving me having to make other alternatives. The answer I got: "It's YOUR responsibility Mr. Customer to check that all the extended service items are carried out - not ours".

 

Now within the letter of the law he's probably correct in that assertion, but in the name of customer service and experience, that's simply a "get out clause". They know full well that their customers are not savvy enough to obtain a full schedule of every job that needs to be done for every service - they're hiding behind this technicality to limit their exposure.

 

Skoda UK Customer Services were pretty aghast at this position from the dealer and advised me to escalate my complaint with them so that it's looked at by senior management.

 

Given the timing now of our PCP date, I have relented and instructed them to go ahead with the work. I have also escalated to a formal complaint with Skoda UK.

 

I was very complimentary about Winchester Motor Company for 3 years of our ownership, but the last 6 months with them has been hell...

- Firstly they pranged our car when in for a service, didn't tell us, and when we went to collect were advised the car was "in the bodyshop" and wouldn't be available for a few days. Pretty poor service given it's a 25 mile round trip for us to collect the car.

- Secondly, I was called a liar and initially flatly refused any assistance from them about the Zinc Inclusion issue. Only a stand up row on their forecourt got them to agree to submit a claim (which they were insistent was a waste of time and would fail) - after which humble pie was eaten when that claim was approved. Never once did I get an apology for their initial attitude towards me.

- Finally this DSG issue.

 

3 years of blissful Yeti ownership has been ruined by 6 months of hassle I could have done without.

 

Only a month ago we had set the money aside to buy the Yeti outright. We knew dieselgate had left us having to pay a balloon payment in excess of the car's actual worth, but it had fulfilled its brief so brilliantly and was spec'd to our exact requirements that we were willing to pay the premium and keep it.

 

However in light of where we have not got to, I've instructed Skoda Finance to come and collect the car in August and have been into Mercedes yesterday and put down a deposit on an A Class. And we will be very glad to see the back of the Yeti now. A very sorry end to our ownership.

After £5000 plus bill now down to £600 I would call that a result,not the best result but a lot better looking than a couple of weeks ago.So ther could be many more VAG vehicles that have service plans and this operation has not been carried out on their DSG cars leading to potential failure with no warranty thro no fault of their own,naughty VAG......

 

 

Best of luck with the Merc but beware they now have their OWN Dieselgate ,not that it was one problem yet to-affected yours.

Edited 20 July, 20178 yr by Sad555
Error

Well that sounds better than it might have been. £250 for the Oil and Filter change plus £100 is only £250 less than the £600 now being asked for. I absolutely agree that the dealer should have pointed out the need for this service item, BUT, the letter you would have got from Skoda with the car detailing the 'Free' service items does list what is included and it is fairly minimal. I remember another member on here queryting having to pay for an aircon service which was not included, and as I said my Haldex oil change was not included either. In my case both of these items were pointed out by my garage - and were printed on the previous report stating they were due at the next service.

 

I can understand your reluctance to buy this Yeti, and having had a problem DSG box on an Audi in the past, I would not ever have another DSG unless it was under warranty. They are fantastic boxes, but if they go wrong out of warranty, they are incredibly expensive to put right.

 

Hope you enjoy the Merc.

Yes, I agree with all that has been said with regards to servicing. I've never taken out any service plans or had free services included but as far as I'm concerned if it's listed in the servicing requirements in the hand/servicing book it's reasonable to expect that everything listed should be carried out.

 

The dealer is the supposed expert, not the customer, and to try and lay blame on the customer for something not being done is disgraceful.

 

Glad that you've ended up with a pretty good result financially and fully understand your decision to go elsewhere.

 

It's funny (not) that when I've booked my car in for services they are quick enough to ask if you want aircon, brake fluid etc. services carried out! Do you really have a choice, especially the brake fluid service, and they would soon use that as an excuse if something went wrong and you hadn't had it done.

 

The dealer even asked me if I wanted a Terraclean on my TT which had only done about 4k. miles at the time! Obviously hoping for someone gullible. 

 

 

What on earth is a "Terraclean"?

 

We take my wifes fabia to the local garage for servicing now the warranty is expired.

It only does around 4k miles a year so brake fluid changes are relatively expensive on time based servicing. Fortunately they test the fluid and only change it if it is contaminated, so far still on the original fill.

 

With her previous car I was quite prepared to go 18 months to 2 years between services and oil change. This would often mean less than 8k miles done, and the car never seemed to suffer and we had it till it started to fail all over, clearly coming to end of economic life; exhaust, drive shafts joint, wheel bearings, corrosion to discs etc all looming for replacement at coming up to12 years old, but engine wise fine.

Ken, for full info. Google it, but basically it's a thorough internal cleaning of the engine etc. First I heard of it was by Edd China on Wheeler Dealers who later advertised it.

 

Probably useful on an older high mileage engines but to ask me if I wanted it on my low mileage car was a joke and how I didn't use a few expletives to the service guy I don't know!

 

I also use premium fuels in my car so doubt I shall ever need it.

Yes I do vaguely recall one episode where he got someone in to clean out an engine now

Well the car is back and working perfectly.

 

My wallet is £553.70 lighter (well actually my credit card is £553.70 heavier).

 

Glad to get the car back - have advertised it for sale on the Yeti Owners Club forum in case anyone would like to take up the purchase option before I hand it back.

Nice quick fix in the end, and a bit less than the £600. I think you did well. Presumably that is a new gearbox they have fitted so will have a 12 month warranty for any new owner.

 

I am still very wary of DSG boxes with no warranty which is a shame as I love them to drive, especially with paddle shift.

2 year warranty on new parts if you pay any part of purchasing them,

if supplied under Manufactures Warranty then the warranty is just to the end of the Manufacturers Warranty on parts.

 

Good result on getting it done and only £553.70

Then as you never had to pay the £175 for the 40,000 mile DSG oil change it is really only £378.70.

It does indeed come with a 2 year warranty on the DSG for the new owner.

Think you did exceptionally well there ... having just paid £175 for the oil change at 38,000, I'll print out a copy of this thread and stick it with the handbook in case something goes wrong..