Hi all,

 

I wonder if someone could help me with an issue with my car.  Its a 2011, done 49k.

 

A few days ago, I accelerated out of a junction, the car set off as usual but I think it was in D2 or D3 it goes into the redline and never changes gear, it ends up just sat on the limiter.  Easing of the throttle and it then changes.  It did the same thing today, turns into a long straight road and planted my foot, but of traction control whilst accelerating but again, it never changed gear.

 

Does anyone know what the problem is?  Normal acceleration and gear changes seem ok.

 

Many thanks for any help/advice

Simon

Sadly one you will need diagnosed at a Main Dealership or Independent Specialist.   Ones with the gear and a good idea.

 

So best hope is a connection / plug. 

Then Clutch Packs / Mechatronic Control Unit.

 

So.

Has your DSG had Service Campaign '34F7' carried out.

There should be a sticker in the Spare Tyre well showing that if done.

That gives you reason to hold Skoda to be interested in the failure, reduce your expense. Maybe have them cover the cost of repairs.

'34F7' was the Synthetic Oil changed to Mineral & a Software Update.

This might show if still not done.

http://master.skoda-auto.com/mini-apps/recall-actions 

http://skoda.co.uk/about-us/contact-us 

Thanks for your reply.

 

I took the car to a main dealer when I bought it a few months ago.  I had a major service and also asked about the 34F7 recall/update and they said it had already been done.  I just checked the spare tyre well and I have a sticker marked with "34F7"

 

I spoke to the main dealer before I posted on here.  I explained the problem and they said that they wouldn't test it as hard acceleration wasn't safe on the road.  It gave me the impression that they weren't that interested.  In fact, they tried to say that it was by design and the car was waiting for my speed to become stable before changing gear!?

 

I will have a look and see if I can find an independent specialist nearby.

 

Many thanks

Simon

Nooo,,  that could cost you £3,000.

 

You have come back with Skoda UK / CZ / VW.

 

There was a world wide recall, extended warranties. Only a Service Campaign in Europe.

6 year old car, had Service Campaign, get Skoda onto it first.

Tell them of disinterested Dealership / Employees.

 

Have them splash the cash, find a repairer etc.   Do not just get made to bend over and assume the position.

Pinned thread up the page on the DQ200.

So please  name that Dealership,

the one that Skoda  franchised  made an Official Dealership  and yet the staff need training maybe on Customer Services, 

and taught how eveyr Design, Manufacturing, Materials, Software and Quality Control issues that VW Group have can not just be ignored.

 

6 year old cars are not supposed to have gearboxes fail and when they were failing from 2010 on, then the Manufacturers and Agents for them need to think on.

Edited 4 January, 20188 yr by AwaoffSki

The DSG definitely doesnt behave as you say, unfortunately maybe the previous owner knew something was up or maybe didnt and the garage would never notice or did notice and sold it you anyway,

 

The symptoms you describe is definitely not normal even if you heavy foot it say from an uphill junction (not flooring) on a cold winter morning. 

 

Does it behave like this in Manual mode with the paddles?

 

 

In December, I had my vRS serviced.  During the service, the garage carried out Service Campaign 34F7.
When I got the car back, I was aware that gear changes were not as they had been before the service but put it down to the ECU having been reset and its "re-learning" my driving style.
A day or two before Christmas, the car became positively dangerous. When moving off on roundabouts or at a road junction, the car would "hesitate" and then lurch forward violently - the first time it happened I thought someone had rear-ended me.  When moving, the gear changes happened normally. The Orange "engine" light came on but the car did not go into limp mode
I returned the car to the garage, they diagnosed a faulty sensor and charged me over £200 to replace it.
Personally, I believe that while servicing the car they broke the sensor or failed to reconnect it properly - I have no way of proving this.
I will not be using a "Skoda Approved Dealership" again in a hurry - I can take my own tea or coffee in a flask.

 

21 minutes ago, SeaGoat said:

I returned the car to the garage, they diagnosed a faulty sensor and charged me over £200 to replace it.
Personally, I believe that while servicing the car they broke the sensor or failed to reconnect it properly - I have no way of proving this.
I will not be using a "Skoda Approved Dealership" again in a hurry - I can take my own tea or coffee in a flask.

 

I had 34F7 done at Colne branch, I didnt honestly notice any difference, the same branch also did all the major 'oil fixes' , the engineers were of high standard and knowledgeable i had no issues in both cases, for everything else non spec i have gone to my local tuning shop to fix some minor sensor issues (coolant)

 

A really good tuning shop that offers DYNO's and VAGCOM can usually pinpoint where the problem lies more so than some Dealerships

Edited 5 January, 20188 yr by Kobayashi

There is a bit of a difference on how the DQ200 was with a CAVE engine, then the software of the DQ200 with CTHE.

IME the Software change when properly done was not noticeable with a CAVE but could be with a CTHE.

 

As it was it is odd which cars had Synthetic oil in 2010-2012 or which Skoda had no idea if, then 2012/2013 there were still CTHE cars that needed '34F7'

Skoda UK seemed to just do some that already had Mineral Oil from the factory, or should have by the build date.

 

Now there are some 2013-2014 that need '34H5' doing.

Thanks for the replies all.  According to the sticker in the boot, my 34F7 was done in 2014.

 

I've had the car since September 2017 and its been fine gearbox wise.  The car had a major service by Skoda a few months ago, its passed with everything except a buckled alloy and a rubber exhaust mount.

 

I think I will take it to my local independent garage who have been good to me and see what they say about it.

 

Kobayashi, I've not tried with the paddles actually.  To be honest, I am not sure that the car has this problem all the time as it need it first maybe a a month ago but has been fine with hard acceleration and behaves as you would expect.  Then it did it again yesterday, but not had chance to try it again to see.  Although I have noticed the gear change isn't as seemless between D1 and D2 but I am not sure if thats just me worrying now!

 

Would I be correct in assuming that if the fault is currently intermitent that it wouldn't show in the fault log until the moment that the issue occurs, then the log is cleared when the engine switched off if the fault has gone?

 

Many thanks for you help everyone

 

Simon

Best see what they say, but do not allow to touch unless they have DQ200 7 speed twin dry clutch experience, and the equipment / diagnostics.

 

You have comeback on Skoda / VW now, not if some Independent goes and touches the DSG. 

 

Just trying to help you out.   First talk with Skoda UK Customer Services, with a Senior Customer Services Manager, and get it all in writing.

 

A New MCU will cost, new clutch packs will cost, 

those can be covered by SKODA UK / VW UK, 

They will say eventually 'Goodwill Gesture',  20% contribution from you, or 10%.  

This is nonsense, they know the Fundamental Design, Manufacturing, Material, Fluids, Software and Quality Control Failings are down to the VW Group, they are not going to court to defend them selves. 

Independent Experts reports in a England / Wales or Scotland / Northern Ireland court would require them to defend themselves 

with just how many of the 1,800 DQ200 DSG in CAVE Engine Mk2 Fabia have failed and been dealt with under Warranty.

& those in the other Fabia,,Polo, A1 & Ibizas as well. Yeti, Octavia, Superb etc etc 

Edited 5 January, 20188 yr by AwaoffSki

AwaoffSki, so, because I have had the 34F7 done in 2014, I have come back on Skoda?   Do they extend the warranty period from when the update was completed?  Should it be that its had the update and the gearbox should be fine or its not done 50k and gearbox is going mental, or both!?

 

I went out in it tonight.  In D mode, around 34mph (i think it was in D5) , floored it, it kicked down and display changed to "4", it went like a train, the redline came and it goes past it and just sits there with the 4 flashing, i slow down and come to a junction and it changes to D4 then straight to D2 still flashing.  I stopped a bit down the road and even though I had come to a complete stop, it didnt change into D1, just sat there with my foot on the brake with D2 flashing.  I turned engine off, went into a shop and started it up and its not flashing now but its definately got something wrong.

 

Many thanks

Simon

They only extended warranties in other World Regions with the World Wide Recall.

In New Zealand they fitted new MCU's.  But then only a few hundred cars done.

http://skoda.co.nz/news/dsg-service-campaign 

 

Nothing in Europe / EU, but then being the EU the cheeky monkeys are not getting off Scot free because they say so.

They will refer you to a Dealership, say down to them and all that nonsense.

If your car is useless due to a faulty DSG and it is going to cost you a grand, or 2 or 3 then you speak to a solicitor, or you just pay up.

 

So no 'Cog' symbol for over heating.

Sounds like a MCU issue, but then corrosion at the connector can just be an issue, and Brain Farts are not unknown with the DSG.

 

Point is you need a diagnosis, and since Skoda fitted boxes that are prone to faults, and then had to modify and change the fluid, 

and the software, starting May 2014, so your car was one of the early done ones, 

talk with them, and argue your case. 

What is the worst that can happen, as it is now it can be dangerous if you lose drive.

They say you can roll to a safe place, thats chocolate.

http://skoda.co.uk/anout-us/contact-us 

 

 

Example.

Edited 5 January, 20188 yr by AwaoffSki

Hi with give it a go with the dealer then.  The one I've been using is DM Keith in Bradford.  I didn't have the overheating/cog symbol.  I will let you know how it goes.

 

Many thanks for you help and fingers crossed.

 

Simon

Update for you:  Made a complaint to Skoda.  Car was booked in with DM Keith today and they found a fault had been logged for clutch pack and mechanical gearbox.  They cleared the error and performed "basic settings of DSG" and then test drove it and they say its all ok.  They then say, keep and eye on it and if it happens again its a sign of a more serious problem.

 

Skoda rang me this morning and are speaking with DM Keith and once the issue has been identified they would look at what they can do.  Ringing me back at 4pm.

 

Not sure what to think to be honest.  The car seems ok, but only driven it for 5 mins in traffic.

 

Thanks

Simon

So was that done Free @ no expense to you and called a Goodwill Gesture?

If a sign of a more serious problem occurs then Skoda UK will need to spend more serious money putting it right.

No, so far I have paid the diagnostic fee.  The car has done exactly the same thing, so I went back to Skoda and the employee assigned to my complaint number.  Explained that it nearly caused an accident as the car hesitated when I pulled out from a junction and left me sat in the middle of the road with no power before finally deciding that it could change from 1st to 2nd.  Then I tested the 30mph to 60mph test, 30mph in D5, planted my foot, kicks down to 4 and accelerates really well, up to redline and expecting it to change gear and it doesn't.  Stops halfway into the redline before it starts flashing the gear number of the dash again.  It now misses 1, 3 and 5 gears.  Switched to manual and still misses them.  Turned engine off and back on and I get the gears back and its stop flashing before it doesn't feel very happy.

 

Skoda spoke to their technical team who are undecided as to either strip the gearbox or just replace the mechatronics unit.  Skoda say they are looking at goodwill options at the moment and are in talks with DM Keith.  They said DM Keith should have been in contact with me to book it in.  I've not heard a thing which the Skoda employee couldn't believe and said she would get them told.

 

So, the saga continues......

 

Received a call from DM Keith, after they have spoken to the tech that looked at my car, he is of the opinion that it requires and entire new gearbox.  Total cost £4440.  Skoda have come back to me and will not offer anything.  They say they have no history of the car ever visiting Skoda, other than when I took it.

 

So, now I either pay up, look at an independent garage and or recon box.

 

Thanks

Simon

They must have the History of them paying for Service Campaign '34F7' which was carried out in 2014.

Skoda UK only started the Service Campaign May 2014,   VW Group sent out letters or a car was in for a Service.

 

So ask them about that, and ask in writing. 

When it comes to goodwill, I was told by dealer it depends on "your loyalty to skoda" i.e. mainly dealer servicing history, but also I think purchase history etc. They have some sort of matrix and sliding scales for various levels of loyalty.

 

But one thing I do remember the dealer said, at 6 years old, end of any goodwill....

 

Good luck, I hope you prove me wrong...

They do say that.  Truth VW are supplying the new DQ200 and Dealership is not paying for their labour.

 

They  as in Skoda / VW Group do not want a ruling against them in a Civil Court in England / Wales, Scotland or Northern Ireland.

Opening the flood gates not only in the 4 countries of the UK but the EU/ Europe.

You get a Solicitor, you get a Independent Expert Engineers Report.  You use the CAB & Trading Standards to assist, 

you raise an Action.

You watch VW Group / UK try to say they never Built the DQ200's.   They did though.

 

There was a 'World Wide Recall, Extended Warranties in other World Regions.

http://www.autocar.co.uk/car-news/motoring/vw-uk-no-dsg-recall-required 

http://www.autocar.co.uk/car-news/new-cars/vw-uk-why-we-dont-need-dsg-recall 

 

 

No  RECALL in Europe though, just a 'Service Campaign' but not like one in New Zealand where new Mechatronic Control Units were fitted.

http://skoda.co.nz/news/dsg-service-campaign 

 

VW UK / Skoda are not defending a Civil Action and providing the actual figures on how many DQ200 DSG they had to do Warranty Repairs on with up to 3 year olds, 

or how many failed up to 3 years or 6 years or in the 3 years since the Service Campaign in 2014 in the UK.

*They are not going into court, as plenty have found in the past 2 or 3 years, they have a little rethink on maybe 

the Fundamental Design, Manufacturing, Components / Fluids / Software were not fit for purpose and a DSG in not just supposed to have a 6 year life expectancy, or 3 years after 'Their Agents' carry out a SERVICE CAMPAIGN ACTION.

http://master.skoda-auto.com/mini-apps/recall-actions 

 

 

Now Skoda are building plenty DQ200 in there new and extended factory.

ŠKODA produces 1.5 millionth DQ 200 dual-clutch transmission at Vrchlabí plant - ŠKODA Storyboard (1).mhtml

ŠKODA Vrchlabí plant_ 500,000th DQ 200 transmission - ŠKODA (1).mhtml

Edited 12 January, 20188 yr by AwaoffSki