In January my Mrs happily collected her second Octavia VRS, a 64 plate diesel hatchback. It took me a while to eventually have a drive of it and when I went to adjust the rear view mirror, it just came loose and wobbled around in its socket. The actual join between the mirror and the arm (where the mirror pivots and adjusts) is fine. It's just the actual fixing to the car that's broken. The dealer is trying to fob us off by stating they want a diagnosis charge, we may have to use the warranty but doubt it's covered or we will have to not bother fixing it as its not a legal requirement.

 

Now I think that's bloody shoddy for a main dealer to treat us like this. Does anyone think we are in a position to push this as they have obviously sold is a car with an existing defect and should fix it.

"your mirror fallen off? it can be clearly seen from miles away there's no rear view mirror?

That'd be £90 for diagnostic please, my "highly trained" technician will spend <1min looking at your car, followed by 4 minutes by me to think of reasons why it's not a warranty claim."

 

"So, that'd be £90 diagnostic fee please, by the way, do you want us to fix it for you for £200?"

Its not really good service from your dealer as it doesnt really need diagnosis like if you were complaining about a engine noise, or strange behaviour which takes time to look at.

You can always contact Skoda UK directly & ask them if a broken mirror fixation should be covered Under their approved used warrenty (I assume you have a 1-year warrenty on the car from the selling garage)?

This might give the garage the jolt that they need to JFDI.

2 hours ago, Luptonian said:

In January my Mrs happily collected her second Octavia VRS, a 64 plate diesel hatchback. It took me a while to eventually have a drive of it and when I went to adjust the rear view mirror, it just came loose and wobbled around in its socket. The actual join between the mirror and the arm (where the mirror pivots and adjusts) is fine. It's just the actual fixing to the car that's broken. The dealer is trying to fob us off by stating they want a diagnosis charge, we may have to use the warranty but doubt it's covered or we will have to not bother fixing it as its not a legal requirement.

 

Now I think that's bloody shoddy for a main dealer to treat us like this. Does anyone think we are in a position to push this as they have obviously sold is a car with an existing defect and should fix it.

'

You say "it took me a while" - how long exactly?

 

The diagnostic charge is a weird one. I can see the dealer believing that the fault maybe down to mishandling therefore the fault isn't covered by warranty (I'm assuming it's a 12mth used car warranty rather tha the original warranty?). But hey, a rear view mirror - it'd take a gorilla to mishandle one of those.

 

I'm pretty sure that if something breaks within the first 6mth of purchase, then the fault is treated as having been present before purchase. If I were in your positon and the garage was insisting on an inspection charge (what's that, about £60?  will it be refunded if the fault was found to be on the car before you bought it?)  I'd tell them I'm taking the car elsewhere and billing them for the repair. If they refuse to pay, then tell then you'll claim all fees back via small claims court.

 

 

Edited 28 March, 20188 yr by Guest

It was about 3 weeks ago. It' s been seen already but their 'fix' was not a fix. I have my own car but had to use the wife's Octavia as it had the kids seats in. I just went to move it the few mm it would take to adjust for our difference in height and that was it. No mishandling. It hasn't had 'a bang' as the dealer have speculated  (how????!!!) And it has not been 'knocked by a dog' as they also theorize (what???). Fact is, we spent a lot of money on a car that something fell off of and their first reaction was of disinterest. Love the Skoda brand but they are being let down badly by this outfit.

 

I will bear your advice in mind, thank you. Hopefully we'll get somewhere before it comes to that. 

Just thought I would add to this topic as we've experienced more niggles with the skoda dealer. They did finally remedy the rear view mirror by the way. But it also turns out they missed the DSG service at 40k (when the previous owner was their customer) and at 50k when it was checked before being sold to us. Being done free of charge after they were nudged by Skoda UK, who I only rang to see if they had the service recorded on their system. Skoda UK were actually really good. I'd advise people to be switched on about this 40k DGS service. It's not electronically recorded and seems to get forgotten easily.