Been asking a lot of questions lately , so here's another one

Let me ask you guys this. My current car see left. Tells me at 8500 miles to go for oil service in 900 miles.

Previous to this car I had the 184 diesel Octavia VRS. The VRS first service , minor service was at 19k I remember.

 

Why is my engine the 190dsg wanting a service so early? The book says 10k or one year , yet the Octy was a longer time frame

 

Both engines are similar in output

 

A dealer oil service ( its a personal lease and T&Cs say I must use a dealer)  at 9.5k ,, really !!

It was set on Fixed Servicing 9,400 miles / 372 days, it could have been on variable / flexible.  If you want that have tit set at that at the service.

The car has Long Life Oil, it left the factory set for Variable / Flexible Servicing and it was changed to Fixed by a technician.

http://volkswagen.co.uk/owners/servicing/regimes 

Fixed are 'Minor' then Major,  or Minor and not much more done 9,400 miles later / year 2.  Skoda rip off, they charge more, much more.

This type of thing, or they try to.

http://skoda.co.uk/finance-and-offers/service-and-maintenance/simply-fixed 

 

Which Dealership reset it to Fixed Servicing,  did you get it new?

.  Did they ask your permission?  I take it they did not.

Edited 20 June, 20187 yr by Offski

Brand new straight from factory to the dealer , no conversation on servicing. Only thing I got was a tutorial in the web based skoda coinnect **** 

Arnold Clark, Henry's. Ingrams, Parks or An-other?

 

Maybe tell the dealer principal you want this service free as they are chancing barstewards changing to fixed Servicing at the PDI as that is not what you wanted and they had no permission to do so.

Edited 20 June, 20187 yr by Offski

^^This

 

I had a similar issue, at vehicle handover I checked the service screen and it had been set to fixed at pdi which had been done about a month earlier so a month down on the indicator already. That and the oil level was a third down (warm engine).

 

I know from past experience that cars come from the factory set to variable. And I told them clearly when ordering, the car needs to be set to variable servicing.

 

So I complained and it was immediately put back, but the master tech refused to top up the oil because it "had enough oil and 2/3 up the hatched area was about right".

 

No apologies though...

 

I will decide when it gets serviced and not the dealer

They are useless lying liabilities only too often.    

There'll be no free service if the OP complains, they'll simply reset the service indicator for another 12 months / 10K (fixed interval) without servicing the car.

 

When the car gets its first service it'll be 2 years old / 20,000 miles, which is when the first variable long life service will have been required anyway.

 

I wouldn't stand for this though, as a variable service is just that, "up to" 20,000 miles or 2 years, chances are, if it was left on variable from the factory it would have asked for a service well before 20,000 miles.

 

Therefore you (or the dealers actions) are taking the car beyond it's required service interval.

 

• Challenge the dealer first, and ask why they reset the service indicator from the factory setting (variable > fixed), without asking you.
• When they offer to reset the service indicator, decline their offer, demand an oil service and to have the car set to variable.

 

If number 2 fails (you'll likely come up against some resistance), then approach Skoda UK and ask them to open a case...

 

http://www.skoda.co.uk/about-us/contact-us

 

The problem these days is that the vast majority of new cars are leased, therefore the drivers aren't really bothered. Having to chase dealers, dropping and picking-up cars is a chore. As the car won't be their problem after it gets returned to the lease company it's simply easier (understandably) to let the dealers get away with their actions.

Depending which of the 4 dealerships I mentioned supplied the car if any there might well be a FREE SERVICE carried out.  And as it is the car on Variable would be saying service now @ 18,500 miles after counting down for 1,000.   So just speak with the dealer principal if it was from Henry's or Ingrams and if from AC or Parks with them contact skoda UK. Rod McLeod needs to get a grip if dealerships. 

Ok guys great advice, contacted the dealer today ( Henry's). Asked why the car was on fixed intervals and that it wasn't discussed with me at point of sale. Servicing manager apologised and said , " no , no the car should be on variable, just bring her in and we will reset the schedule"

Well , its save me 120 quid but if I hadn't contacted you guys

 

so many thanks

?

So what are they going to reset to.

9,400 miles / 372 days or whichever comes first, or leave on Variable / Flexible, but you still need to come in with the car in 10,000 miles just the service indicator will not show that?

 

They can change the oil and filter, leave it on Fixed until the next service, then change it to Variable,

At their expense.

 

 

That was his cheap option to say call in.   Easy for them.

But that is wrong, they need to foot the bill for an Interim Oil / Filter Service, change the Oil & Filter as a Gesture, do a Health Check and inspection.

Material cost to them under £50 and their labour, 

because they were at it, trying to get your cash money by changing the Service Indicator at the PDI. 

 

** Your time is money just like HENRYS, & they charge £90 an hour plus VAT, so 30 Minutes of your time wasted is what they need to stump up at least. Sauce for the goose.**

They would not have done your service for £120, ask them how much it would have been. 

 

So often they tell customers, we can not change the Service Indicator, and when challenged over greed it becomes easy, 'just come in and we will reset it.

 

So was that HENRYS GLASGOW,   151 Kyle Street?

Edited 22 June, 20187 yr by Offski

As expected, an offer to reset it is all they're going to do.

 

Now this is where it gets complicated, how will they reset it?

 

1) Reset it to fixed again, i.e. 10,000 miles or 12 months, whichever is reached first.

 

2) Or, reset it to variable, up to 20,000 miles or two years (the car decides when it needs fresh oil).

 

Option 1 means you'll likely exceed the service life of the oil as you'll be exceeding the parameters set if the car had been on variable from day one.

 

Option 2 will also exceed the service life, as you'll be doing the variable mileage on top of the current mileage on the same oil.

 

I don't believe there is an option that would allow the dealer to reset to variable now that the car has already done significant mileage set to fixed.

 

If this is a lease car, it isn't your problem, but it is bad practice and the dealer should be doing it properly i.e servicing the car for free (or heavily discounted) and then resetting to variable.

if the car is still at 8,500 miles and you then set another 9,400 miles that is 17,900 miles on the Factory Oil.

 

But considering it probably is like crap already, maybe low if not filled up a couple of time, HENRYS should do an Oil & Filter change FREE Gratis, 

but actually if not they should pay the Owner their expenses for a visit that should not be needed if they did the job right in the first place.

ie PDI , car no longer In -transit, a new vehicle, ask the recipient what Service Regime they want, and not just change to Fixed willy nilly.

 

over 1,000 miles ago and over 3 weeks ago i tried to book my Motability car in for its first service.

It will get done on Tuesday, first appointment available.  The oil is like black clotted cream.

Edited 22 June, 20187 yr by Offski

Dealers are absolute bu**ers for doing this. Mine did the same, forgetting they'd previously sent me a spec sheet that had flexible written on it. As I'd bought it ex-demo and didn't know how it had been treated it didn't bother me too much since I'd planned to get the oil changed at 10k miles anyway and then have it put onto variable. But for someone buying new this must be really frustrating. 

 

I agree entirely with what Offski and Xman say above, but I guess what happens now is up to you Greezy. I notice it's a lease, so if not planning to keep it long-term and you don't want to get into a fight, get them to reset the indicator and keep it on fixed. My experience (this is my third Superb) is that variable tends to ask for oil around 18k - though it does depend on how the miles have been clocked up. If most / all is motorway miles, it should be fine. Then change to variable at the first service. If you're planning on keeping it long-term, I'd get the oil changed now (best for the car regardless) and have it set to variable. And yes in your situation I'd be pushing for them to pay for it if that's what you choose to do.

 

7 hours ago, Offski said:

?

So what are they going to reset to.

9,400 miles / 372 days or whichever comes first, or leave on Variable / Flexible, but you still need to come in with the car in 10,000 miles just the service indicator will not show that?

 

They can change the oil and filter, leave it on Fixed until the next service, then change it to Variable,

At their expense.

 

 

That was his cheap option to say call in.   Easy for them.

But that is wrong, they need to foot the bill for an Interim Oil / Filter Service, change the Oil & Filter as a Gesture, do a Health Check and inspection.

Material cost to them under £50 and their labour, 

because they were at it, trying to get your cash money by changing the Service Indicator at the PDI. 

 

** Your time is money just like HENRYS, & they charge £90 an hour plus VAT, so 30 Minutes of your time wasted is what they need to stump up at least. Sauce for the goose.**

They would not have done your service for £120, ask them how much it would have been. 

 

So often they tell customers, we can not change the Service Indicator, and when challenged over greed it becomes easy, 'just come in and we will reset it.

 

So was that HENRYS GLASGOW,   151 Kyle Street?

It was Kyle st, guy said reset to 18,500 or around there

Im confused now

So what you saying here , I still need to go in at 10k or one year? Im at 8500 now, Oil service indicates in 800 miles,, so that's near 10k

My Octy VRS was serviced at 18,500

I suspect they are offering to reset the inspection and oil service indicators to 9,400 miles or 372 days, whichever comes first. This will give you a "kind of" equivalent to having variable set from the outset, other than it isn't the car that determines when the first service gets done. When mine was changed to a variable regime, the reading straight after service was 18,500 miles or 744 days to inspection service and oil service (or thereabouts - can't remember exactly). From that point onwards the two have diverged - there is longer to the inspection service than there is to the oil service. It's not a big deal - just get them both done at the same time.

If the oil is not changed now after 8,500 miles it needs changed by around 18,000 miles or 2 years which ever comes first.

Get onto the Dealer Principal, they are taking the Pith. 

Kyle St or Henrys service Centre South can change the Oil & Filter.    

 

Or leave it as is and get the Service done as should have been and be sure that they agree now a discount for taking the pith.

 

8,500 & 800 is 9,400 miles which is the Fixed Service interval that comes up,  near enough 10,000 as is often when servicing gets done.

9,400 miles to km 15,127

10,000 miles to km 16,093 

Edited 22 June, 20187 yr by Offski

1 minute ago, Offski said:

If the oil is not changed now after 8,500 miles it needs changed by around 18,000 miles or 2 years which ever comes first.

Get onto the Dealer Principal, they are taking the Pith. 

Kyle St or Henrys service Centre South can change the Oil & Filter.    

 

Or leave it as is and get the Service done as should have been and be sure that they agree now a discount for taking the pith.

Waiting for a call back from the manager at Kyle st , don't imagine it'll be top of his to do list. Ill keep  you all posted on this.

Get his name.  Next week he will certainly remember to call.

HENRYS Glasow know now about this thread and Skoda UK will before the end of the day.

 

Power of Social Media,  they should remember, all publicity is good publicity, except when not,  their Sales Staff should remember that this busy sales weekend.

Important for the CEO & Directors to remember about staff training and what failure to train correctly can cost them.

They need to read the Dealers Reviews on BRISKODA.

Praise where due, and the opposite when customer services is sharn.

http://briskoda.net/forums/topic/104376-henrys-north-glasgow/?page=2

http://briskoda.net/forums/topic/34816-henrys-north-glasgow/?page=2 

 

 

Edited 22 June, 20187 yr by Offski

2 minutes ago, Offski said:

Get his name.

HENRYS Glasow know now about this thread and Skoda UK will before the end of the day.

 

Power of Social Media,  they should remember, all publicity is good publicity, except when not,  their Sales Staff should remember that this busy sales weekend.

Important for the CEO & Directors to remember about staff training and what failure to train correctly can cost them.

They need to read the Dealers Reviews on BRISKODA.

Praise where due, and the opposite when customer services is sharn.

Good Point , im just Joe Public and would have never known about any of this , had I not asked. I have and always do take great care of my cars

Mgr Keir called back

Long conv to short: Very resolute that No free service , apologies if set wrong at PDI. will Re-set to 18.5k and that the car will be fine running till then or just short of then on factory oil.

 

Mgr Says come in and see him at the re-set . TBH he sounded quite sincere and really , I cant be bothered with a fight and taking the next steps and contacting Skoda direct. I got a good deal on the lease, free full size spare and skoda premium rubber mats.

So , ill get it re-set , get it serviced at 16-18k and dump it in 2 years for another.

 

If you are happy enough then all is well.

Maybe when you go in he will have had a wee thought that you are putting yourself out not because of a mistake at the PDI but his staff changing the Service Setting from how it leaves the factory.

A wee 'voucher for goods; or something for your time and your troubles, something off the first service.

1 minute ago, Offski said:

If you are happy enough then all is well.

Maybe when you go in he will have had a wee thought that you are putting yourself out not because of a mistake at the PDI but his staff changing the Service Setting from how it leaves the factory.

A wee 'voucher for goods; or something for your time and your troubles, something off the first service.

Maybe a voucher for some very expensive Frost Jack cider, was 2pounds 50 now 13 quid. Many thx Offski