I have a late 2015 DSG Estate which I bought from a non-Skoda dealer. It did not come with the service schedule booklet for some reason, but I need to know what it says about the requirement for a DSG oil change at 40000 miles. Is anyone able to check this for me and/or scan the relevant section?

 

Any help on this would be much appreciated.

 

 

The owners manual doesnt contain service information as it is subject to change (once printed it is out of date).

 

They no longer have a service book, it is a digital record kept online.

 

For service information it is best to contact your local dealer or a independant that has access to ELSA with Skoda.

I know that the service record is no longer held in a booklet, but I was under the impression the schedule is (in other words, what is required). My neighbour has a slightly earlier non-dsg superb III from new and he has a service schedule booklet. It doesn't seem to mention any DSG requirement though, so I need to find out if his booklet is specific to manual cars or is the same for all. I hope that makes sense.

Edited 3 September, 20187 yr by paul968

All I can add is the fact that if it's a 6 speed DSG then it is most definitely a requirement and not an advisory.

A few of us run them as taxis and we change the oil at 25,000 miles just due to the type of driving we do, lots of stop start Etc.

Local Skoda dealer does it fixed price £179.00

You might want to check as I *think* Skoda were still issuing physical service books in '15 and if you were issued with one then they will continue to be used by the dealers.  I got my first Superb in March '17 and the dealer told me about the physical service records being deprecated and they made it sound like it was a recent change.   IIRC someone on here said they were issued with one on their early S3 and it's still used/updated by the servicing dealer. 

 

https://www.volkswagen.co.uk/owners/servicing/what-we-check-and-why/dsg-transmission-oil-and-filter-change

 

My understanding is still 40K for oil service and depending on what generation of haldex system you have either a filter change or some dealers/indy specialists have the knowledge and expertise to clean the filters that aren't meant to be swapped.  There's been some very conflicting information been given to forum members on the filter maintenance requirements of Haldex 5 gen and allegedly some Volvo owners have had premature gearbox failures due to the filter being left alone completely, could be forum myth but for the price of a new DSG compared to a filter clean, I'd opt for the latter 

 

 

My 15 plate Yeti is on online servicing.

6 or 7 speed wet clutch DSG in VW, Skoda or SEAT is Oil Change at 40,000 miles.

6 or 7 speed s-tronic wet clutch in an Audi @ 38,000 miles,  these are a DSG with another name.

 

7 Speed Twin Dry Clutch DSG so the DQ200 have no Service Intervals, so no oil Change other than the one with Service Campaign '34F7'  Synthetic to Mineral and Software Update, 

but some owners do change the oil from their own choice.

PS.

Malki,  25,000 DSG oil changes even on Taxi's seems like overkill, especially on cars doing high miles even if doing lots of stop start driving.

(& sitting with engines running most of the time.) 

 

If PARKs of Hamilton is the SKoda Dealer being used that is taking a risk just too far IMO, but i bet they are happy to receive hard working taxi drivers readies.

Edited 3 September, 20187 yr by Offski

19 minutes ago, penguin17 said:

My understanding is still 40K for oil service and depending on what generation of haldex system you have either a filter change or some dealers/indy specialists have the knowledge and expertise to clean the filters that aren't meant to be swapped.  There's been some very conflicting information been given to forum members on the filter maintenance requirements of Haldex 5 gen and allegedly some Volvo owners have had premature gearbox failures due to the filter being left alone completely, could be forum myth but for the price of a new DSG compared to a filter clean, I'd opt for the latter 

 

 

 

Some DSG/Haldex confusion there I think, but good advice either way.

Just checked my (2017) manual and it gives information on the fixed and variable service programmes and brake fluid change, but nothing on DSG oil change - at least as far as I could see. So I suspect it is a standard manual across the range. I too had understood the DSG oil change to be at 4 years/40,000 miles, whichever comes first. But I don't have a source for that, so may just have dreamed it!

I suppose the question I am really asking is - how is a buyer of a used superb meant to know that this requirement existed, especially if car has more than 40000 on the clock and the work was not carried out? Also, how was the original owner meant to know?

4 minutes ago, paul968 said:

I suppose the question I am really asking is - how is a buyer of a used superb meant to know that this requirement existed, especially if car has more than 40000 on the clock and the work was not carried out? Also, how was the original owner meant to know?

 

Call Skoda.

 

The original owner would know when they took the car into the dealer and they advised them it was required.

I have been talking to Skoda. They say that the oil change was not done and the warranty is therefore not valid, even though the car was serviced at 38000 by a main dealer who did not flag the oil change up as an advisory. 

3 minutes ago, paul968 said:

I have been talking to Skoda. They say that the oil change was not done and the warranty is therefore not valid, even though the car was serviced at 38000 by a main dealer who did not flag the oil change up as an advisory. 

 

Did they advise it and the customer refuse it?

 

Either way doesn't sound like there is much you can do unfortunately.

I can find no evidence of advice on the invoices I have. They even investigated the DSG problem at 41600 miles, couldn't reproduce it but didn't mention as an advisory that the oil change was overdue. My point is that if the owner is reliant on the servicing dealer to indicate the oil change requirement then the least they should do is flag it up on the service report.

Edited 3 September, 20187 yr by paul968

58 minutes ago, Offski said:

PS.

Malki,  25,000 DSG oil changes even on Taxi's seems like overkill, especially on cars doing high miles even if doing lots of stop start driving.

(& sitting with engines running most of the time.) 

 

If PARKs of Hamilton is the SKoda Dealer being used that is taking a risk just too far IMO, but i bet they are happy to receive hard working taxi drivers readies.

I'd not go near Park's after the reviews they receive in here. I'd use Henrys North (Glasgow) mine hasn't reached 25k yet but it'll be getting done regardless.  Better safe than sorry.

If the car is not working then neither are we.

5 minutes ago, paul968 said:

I can find no evidence of advice on the invoices I have. They even investigated the DSG problem at 41600 miles, couldn't reproduce it but didn't mention as an advisory that the oil change was overdue. My point is that if the owner is reliant on the servicing dealer to indicate the oil change requirement then the least they should do is flag it up on service report.

 

Normal practice would be if a service item is advised but refused it should be noted on the invoice.

Problem is that VW, SKODA, SEAT & AUDI main dealership Service Desk Staff are so busy upselling A/C Servicing or Injection Cleaning and Oil Flushes thatthey overlook the Service Guidelines on DSG & Haldex Servicing, even Brake Fluid Changes and these are the important ones with Manufacturers Warranties.

 

Plenty members post here with DSG failure and they had the car with Full Main Dealer Service Histories.

What they get is the full history of Servicing that may well not done to Guidelines, because in the Warranty T&C's in English VW Group do not refer to schedules.

Too often someone finds out at 60,000 miles that the DSG oil change was not done at the 2nd Major Service or at 40,000 miles, and they were never told, 

there was a Service Plan,  nobody said Service Plans do not Include the Servicing to Guidelines on the DSG / Haldex.

I agree with Offski, say for instance a customer goes in to a dealer for a standard 40,000 (major service) when its due, fixed price is £279.

The dealer should always advise the customer that the DSG also REQUIRES serving at an extra £179 to maintain the warranty and whatever else is required, pointing out that if they decline the extras then said warranty may be void.

As previously mentioned, the manual does not point this out. That leaves your average customer, who may not be as well informed as some members in here, in a very very grey area.

Most average people depend on the dealer to keep the car serviced as per manufacturers spec and trust them to keep them right. Not always the case apparently. 

You would think it would be easy enough to code a reminder into the infotainment system like they do for the oil service or adblue. In fact even easier since it is a fixed number of miles. While they are at it they could do one for the brake fluid service too.

 

Sadly I think @Offski has it at least partially right - the only bit he missed was that (at least to my jaundiced eye) Skoda expect to see the vast majority of cars leaving the dealer network after the initial warranty period, so don't care too much about what happens beyond year 3. I wonder how many of us do more than 40k miles during that time (I'm one, but I suspect we are in the minority).

Actually they are having cars Leased that go back into the VW Group official dealerships that are not Serviced to Guidelines, and cars that become 'Approved Used Cars' from Skoda, VW, SEAT or Audi that have exceeded the 'Guideline' Mileage on DSG or Haldex for Servicing yet have not had that servicing.

Motability cars as well going to Auction @ 3 years old, FMDSH on them, Variable Servicing, MOT before 3 years old and the DSG Oil Change not carried out at 40,000 miles in some cases.

59 minutes ago, paul968 said:

I have been talking to Skoda. They say that the oil change was not done and the warranty is therefore not valid, even though the car was serviced at 38000 by a main dealer who did not flag the oil change up as an advisory. 

Did you raise this point with Skoda UK? I would have thought this should at least get you some goodwill contribution to whatever problem you are having. 

They have opened a complaint case for me, as up to now they are relying on the decision of the dealership involved, who not surprisingly are less than sympathetic.

Edited 3 September, 20187 yr by paul968

6-speed gearbox is a wet clutch unit with the same oil circulating in the mechatronics/hydraulic system which changes gears and operates clutches. This "worm box" is full of tiny valves and holes, so I wouldn´t risk contaminating the system with clutch wear/oil sludge. At least if the car is your own. In company cars or on a semi-short term lease the extra job is basically just extra cost.

 

Mine is done once a year, for 170€ additional charge. Including oil and filter.

 

 

Edited 3 September, 20187 yr by kepardi

If the Warranty, Manufacturers or Approved used car 12 month Warranty is not valid then many Dealerships and Skoda are mis-selling Warranties and Vehicles as plenty are FMDSH without being Serviced to the Manufacturers Guidelines.

 

Get Skoda UK Customer Services to send a copy of a Document, Brochure, Manual, Owner Manual or Warranty T&C's that lets a cars Owner / Buyer see that the DSG requires Oil Changes at 40,000 miles, or the Haldex at 30,000 or 40,000 or 3 years or 4 years.

 

People ask Skoda UK Customer Services and Service Desk Staff and they do not know, and that is their full time job.

http://skoda.co.uk/about-us/contact-us