I think my Superb is great. But I seem to have great problems finding a good dealer. The first one purports to open ay 08:30, rarely has the doors open before 08:45 (even when it is hissing down with rain) and although promising to ring me when required parts arrive, never do and on telephoning they deny any knowledge of said waiting parts. So I move through 2 further dealers who do not accept Overdrive cards (this is only one of the biggest fleet maintenance cards in the UK). So then I try a fourth dealer. It takes me 4 calls to arrange a service. When I finally arrive at the garage, they deny that the car is booked in at all. When I manage to prove that is is, they service it, tell me that they need to order 2 small items and they will contact me.

Six weeks later and I am still waiting.

I am just about to move to Oxford, can anyone give me a recommendation of a dealer within reach of Oxfordshire who might accept fleet cards and can be relied upon to order parts and tell you that they have them?

If I don't get a better dealer experience I will NOT be ordering another Skoda, and I am frustrated because I LOVE the car! But I need it to earn a living and need hassle-free servicing.

I suggest that you have a look in the Review Centre at members' feedback on dealers.

Jewsons will be your local dealer.

More than welcome to pop across and see us in Milton Keynes.

Yup...you'll see Lummox in me...

(I know it sounds sick, couldn't help it)

Now you see, I think the opposite. Having just passed the 3 year old, 2 years of ownership mark I don't think my Octavia has been much better in terms of problems than the Citroen I had before it. Only the fact that my dealer (Bickertons, Sheffield) actually seem to care and are able to sort out problems quickly and efficiently gives the impression that the Skoda as a vast improvement.

Lummox, you are right, Jewson's are my "local" dealer but will not accept the Overdrive Fleet card. Frankly didn't seem very interested, just suggested I look at the Skoda website for an alternative dealer.

3/10 for customer service!