Hi. I am having problems with the Oneapp on Android and being able to log in to the app.

 

A couple of weeks back I noticed that the app was starting to ask me to re-enter my logon details. For a couple of times, this was fine and it logged me back in. Then, all of a sudden it started to reject my credentials and I am no longer able to log in. I have changed my password. I have uninstalled and reinstalled the app. All to no avail. I am able to log on to the website and in to the Connect app with the exact same credentials, but not in to the One App. I have logged a call with Skoda, but still have no resolution. In fact, the last update of "We're working on a fix" I found a bit dismissive, probably because I work for a software company and know full well how the Service Desk can palm you off with vagaries on where a possible defect lies.

 

To clarify, I get to the log on screen. Enter my email and password. Verify the picture question. Asked to confirm Terms and Conditions, and then get a logon failure.

 

Phone: Samsung S7 edge (SM-G935F)

Andriod version: 8.0
One App version: 1.6.2

 

Edited 31 March, 20197 yr by El Hair

Same problem.

 

Reported and received this from them.

 

"We consulted your request with our collegues and we are sorry  you’ve been having trouble with the app. There’s currently a known issue affecting some of the App.

Yes we know about an issue with a login to the app. Our development team is working on removal this bug.

Our collegues are working hard on a fix.

Please be patient."