This why i came back!

[ocddetailer]

So,as some of may have read i sold up my audi allroad due to many issues especially with their stealerships!!.Anyway back to the point.Yesterday driving down the motorway and the engine warning light comes on(deep joy).Quick thinking i dont live a million miles from the skoda dealership and think to myself i dont expect a fix at this time and point but if a technician could just connect his lap top i would find out if it at least safe to drive for the time being whilst booking it in probably next week(here's hoping i thought).So in i walk to Skoda Rochdale thinking hows this going to play out?I was met at service by a young lady who was very very helpful and understood what i was trying to achieve.She asked me to give her five minutes whilst she could try and get somebody out of the garage.Sure enough she said i found a technician give him 10minutes and he'll take a look(wow!).I can just imagine walking in the audi garage now and the reaction i would get!!! look at it today sir! no no no maybe 1 month next sunday whilst you also sort yourself a bridging loan and a cool compress for your brow! So sure enough i see my car disappear and low and behold not 10mins later the young lady reappears with my key,all sorted!No way i think to myself,but sure enough the technician appears aswell to explain the fault,this is bliss to me.Actually being able to speak to the person who sorted it and understands whats going on.The fault,well that was the adblue sensor not resetting itself simple as that.Honestly guys im blown away with this customer service. I really didnt expect a fix just the possibility of somebody checking quickly that the car was ok to get me home then like i say book in at a later date.This is why im glad to be back with Skoda real people understanding what your asking with a smile on their face,happy doing the job they are.Ironically the service girl used to work at the said audi stealership! she left and now enjoys her job,enough said.

[CSNick]

No surprise. I had similarly arrogant, expensive and frankly unacceptable service from two different VW dealers (I moved house). Skoda service has been nothing but a pleasure so far

[Wardy]

Post this up in the dealer review section too.

 

Impressive service, but having used RRG Rochdale before, I'd say it's more about that particular dealership than the entire Skoda dealership approach to Customer Service as a whole!!

[ocddetailer]

Fair point and I’ll post in dealership review,thanks for reminding me

[Paul007]

One of the reasons I bought mine from RRG instead of Simpsons this time. 

[Wardy]

And I'll be up there in a week or so for a service

 

They were £20 cheaper than Mitchells for a Yeti variable which surprised me. Thought pricing would be closer than that.

[Chrisis]

Glad they are better in person than over the internet, was looking at ordering a superb from them on carwow as they are my closest dealer but they were very poor at replying to messages. 

[Wardy]

Did you ring them?

[Swervin_Mervin]

We bought from them via Carwow.  Brilliant to deal with from start to finish.  Can't say the same about Stockport who reacted fairly badly at us mentioning we had an offer via Carwow from RRG Rochdale

[Chrisis]

2 hours ago, Wardy said:

Did you ring them?

Didn't ring, one of the reasons I bought on carwow is because I hate phoning people 😐

4 minutes ago, Swervin_Mervin said:

We bought from them via Carwow.  Brilliant to deal with from start to finish.  Can't say the same about Stockport who reacted fairly badly at us mentioning we had an offer via Carwow from RRG Rochdale

Gald to hear they are ok, probably because I ordered in march, just took a lot of prompting to answer questions and get replies.

[Wardy]

Just hope the car didn't cost you more on the basis of that!

[Chrisis]

On 17/05/2019 at 14:44, Wardy said:

Just hope the car didn't cost you more on the basis of that!

No Rochdale were the second cheapest, about £200/300 difference, but would have used them as they are my closest dealer, instead of the cheapest that I have gone for that is at the other end of the country. But at least I get a good drive back in my new car!