Which are running their 2020 car survey.  I got an email, did the survey but as it said there is no BACK button, I took the trouble to cut/paste the questions here so you can see in advance what you need to enter.  Apologies in advance for any formatting difficulties.

 

You may wish to respond. 

 

 

 

Which are running a car survey, see link below.

 

https://www.which.co.uk/reviews/new-and-used-cars/article/which-car-survey/take-part-in-the-which-car-survey

 

You will need some info to hand, reg no, year purchased by you, date the car was registered by first owner, current mileage.

 

You will also need a full list of all items repaired, recalls - so get you list ready before you start.

 

The survey has no BACK button, so here are the questions so you can be prepared in advance.

 

Beware - some questions have options from very dissatisfied to very satisfied and the presentation is inconsistent - sometimes very dissatisfied is first, sometimes very satisfied is first.

 

The survey requests some basic details about you, then how many cars, then asks for your main car.

 

Main Car screen - so for my main car, I selected the Skoda Karoq, drop down selection list for:

* manufacturer

* fuel type

* transmission type

* model name

* generation - year first registered

* engine and trim level if shown 

 

Next - registration number screen

 

Next - drop down for year first registered

 

Next - month first registered screen

 

Now we move onto "Telling us about your ...make/model"

 

Next - own car/company car select screen

 

Next - how long ago did you get your car screen

 

Next - condition when purchased - new, nearly new (up to 1 year old) or used

 

Next - purchase price to nearest thousand £

 

Next - how did you buy screen - cash, finance, credit card etc.

 

Next - reason to buy screens - rate 1 through 5 - beware - you need to scroll right here as the number of options do not fit on a narrow screen window!!

Be careful how you process this section to avoid accidental hits as you cannot go backwards!!

* ride quality feedback screen

* fuel efficiency and low running costs 

* Interior space for driver and passengers

* Amount of in car tech

* Oops I accidentally missed one here!!!!

* Performance

* Low emissions

* The way the car looks

* Boot space

* Comfort and support of seats

* Overall value for money

 

Next - has you car been serviced by professional mechanic or dealer in last 12 months

 

Next - faults and things fixed screen.  This is a MAMMOTH list of click buttons , say 100, covering almost everything that can go wrong.  There is a button specifically for the ECU.

 

Sorry - I should have put a screen grab here - perhaps someone else can.

 

I clicked the ECU and the got a screen How many times has this been repaired.

So I expect you will get this screen again for each item repaired.

 

Then you get more detailed questions about each repair

* how long to do the repair screen

* reasons why - about 6 combination of recall request/no recall/customer reported item/etc.-screen

* Was your car off the road screen

 

Next - who carried out the last service screen

 

Next - how satisfied were you with who carried out the last service screen

 

Next - would you recommend the servicer screen

 

Next - start rating screen (like eBay feedback) for

* boot space

* fuel efficiency

* ride quality

* Interior space

* in car tech

* the way the car looks

* performance

* comfort and seats

* overall value for money

 

Next - level of satisfaction screen

 

Next - sorry I forgot it

 

Next

* a 50 word comment box about how much you LOVE you car with buttons for 'no comment' and 'there is nothing I like about my car"

* a 50 word comment about what is frustrating with buttons for "no comment" and "there is nothing frustrating"

 

Next - Marketing request - please enter a location description for where you live , or a no button

 

Next - current mileage screen - to nearest thousand miles

 

Next - how many miles have you done in the car screen - to nearest thousand miles

 

Next - fuel economy satisfaction rating screen

 

Next - types of roads used %age - urban, motorway, rural - 3 splits requested

 

Next - how did your sell your last car screen

 

Next - your previous car - did you Bluetooth your mobile phone to the car screen

 

Next - previous car - did you download an apps screen

 

Next - things you did to your last car before selling screen

* unsyncing mobile phone

* app removal

* manual delete personal data

* perform factory reset to delete personal data

 

Next - will you be replacing your car in the next 2 years screen

 

Next - if you said you had more than one car - do you wish to do all the question again for the second car

 

Next - breakdown cover 2 screens

 

Next - have you called out the breakdown service in the last 12 months screen

 

Next - how many times have you driven your own car in mainland Europe in the last year.

 

Next - would you like Which to email you to check responses to questions screen?

 

Next - do you wish to enter the prize draw screen

 

Next - would you like to be included in next years survey screen

 

Next - a box for any comments you may have on this survey.

 

 

END OF SURVEY.

I believe you need to be a Which member to participate. 

20 minutes ago, AlanHH said:

I believe you need to be a Which member to participate. 

I’m not a Which member and I’ve participated in the survey.

3 hours ago, AlanHH said:

I believe you need to be a Which member to participate. 

 

I did think that when I got the email.   But I am not a member and Google d the survey to get the link posted above which does not require a login but does require an email address.   I have completed the survey and ticked the ecu 'repair' box as my Karoq had the software upgrade and runs better.

Thanks for clarifying. 

15 hours ago, AlanHH said:

I believe you need to be a Which member to participate. 

 

Nah I'm not and just did it.

 

Took me about 5 min but I had no faults to report so got to skip the big list.