My car is falling apart before me 

 

One wiper spindle is showing significant rust, while the other looks ok.

 

That’ll be an interesting chat with the dealer if I ever get there.

 

Only 2,400 miles btw since March due to the Bug. But hoping to add at least a 1,000 this month.

 

I had never thought to check them, but just did. 3 years old next month, nearly 11,000 miles, always lives outside, both spindles pure satin black.

I just found the exact same issue on my car. Were you able to resolve? 

With lockdown reaching 12 months I’ve never followed it up with dealer.

 

Can’t imagine wasting my time until the first service comes round - possibly later in the year, but maybe not till 2022.

 

Car will be 1 year old later in March and will roll over a mere 5,000 miles tomorrow.

 

This idle spell will be 12 days.

 

Looking forward to getting out and blowing the cobwebs away.

Follow it up, mine has just been replaced under warranty as it was rusted from new

I got blown away at yesterday's first service.  Deemed to be fair wear and tear. Was told to call Skoda.

 

 

Now in the hands of VWFS.

 

It’s their car.

 

I don’t want to suffer at end of contract with a big Minus mark.

 

 

 

Got a call from Skoda Finance (aka VWFS), the owners of the vehicle.

 

The guy politely told me to **** off. Normal wear and tear.

 

Email confirmation of the conversation. I do “have the right to refer your complaint to the Financial Ombudsman Service”.

 

Utter, utter nonsense that they won’t accept it’s not right .

 

 

If they are the owners of the vehicle what are you upset about and why are you concerned that they don't consider a rusty wiper spindle is "not right" ?

 

I am really surprised that they made the effort to speak to you in person about such a frivolous demand, you should at least be pleased that they did and that you now have no concerns about being charged for the corrosion of their wiper spindle.

 

The complete exterior of a motor vehicle is exposed to the environment but gets the proper treatment of paints and coating so that they are not showing rust to this extent.

Or should be.

Many parts of a vehicle will not be affected in their operation if corroded but that does not mean that the corrosion is acceptable.

 

Exhaust Brackets, Suspension parts, brake components out of sight and out of mind being examples.

Corroded Wheels and badges where it is due to the environment but not damage are replaced under warranty. 

If the corrosion was due to the component being exposed to the environment, then why has only one of the two adjacent spindles suffered?

 

If their response is to be deemed accurate then a quick walk around a few dealers checking the condition of the spindles on other Skoda's of a similar age and mileage should demonstrate that their conclusion is flawed.

It's not his car, they don't care that one wiper spindle on their car is rusty, it does not prevent them from getting their monthly payments on their investment, they will not be charging him for the rusty spindle on their car when it is returned as they have said "the corrosion on the spindle is normal", what is the issue?

2 hours ago, roottoot said:

The complete exterior of a motor vehicle is exposed to the environment but gets the proper treatment of paints and coating so that they are not showing rust to this extent.

Or should be.

 

One spindle wasn't, you and I can see that in a millisecond, so what they said "the corrosion on the spindle is normal" is actually correct!

 

They don't care any more than I would care if a monthly tenant were to say that one of the pasterboard joints (which was done years before their short rental period) was not done well.

Normal for the one that never had the completion of the manufacturing process.

Like the Normal Zinc Inclusion issue on the Yeti that were not as they should have been. 

 Like the 'They all do that', except they do not all do that it is only the bad ones that do.  

 

A bit of Rust Inhibitor on when first noticed helps lots. 

On 24/02/2022 at 17:28, J.R. said:

If they are the owners of the vehicle what are you upset about and why are you concerned that they don't consider a rusty wiper spindle is "not right" ?

 

I am really surprised that they made the effort to speak to you in person about such a frivolous demand, you should at least be pleased that they did and that you now have no concerns about being charged for the corrosion of their wiper spindle.

 

 

They (VWFS) chose to log it as a formal complaint.  Therefore, “they” had to follow their own procedure.

 

”They” are still a bunch of w*nkers.

 

Edited 25 February, 20224 yr by BoxerBoy

On 24/02/2022 at 20:07, J.R. said:

It's not his car, they don't care that one wiper spindle on their car is rusty, it does not prevent them from getting their monthly payments on their investment, they will not be charging him for the rusty spindle on their car when it is returned as they have said "the corrosion on the spindle is normal", what is the issue?

 

The issue is the corrosion isn't "normal".

 

Their customer is paying them for the use of a vehicle of substandard quality.

 

Why wouldn't the leasee want it resolved?

22 hours ago, silver1011 said:

Why wouldn't the leasee want it resolved?

Already explained in my text that you quoted.

 

Their only interest is the monthly return on their investment, when its sold on by BCA at the end of the term at a closed to trade auction the winning bidder will probably not even have noticed and certainly would not bid any less than they would have done, they too is only interested in the return on his investment.

 

How much less do you think the customer should pay in monthly lease fees because of a rusty wiper spindle which you believe makes the vehicle substandard quality?

 

Put yourself in the shoes of a leasing company if you are capable, would you really want to spend even one second of your time on this nonsense?

 

On 13/03/2022 at 11:13, J.R. said:

Already explained in my text that you quoted.

 

But the leasee did want it resolved, as would I if I was in their position.

 

The lease company knows that they can shirk their responsibility without recourse, and are doing just that. That doesn't make it right.

 

You asked "what is the issue?". The issue is that the corrosion is not normal and is seemingly detrimental to the OP's enjoyment of the product.

 

Edited 15 March, 20224 yr by silver1011

Yes I understand that and embrace that we are all different, I would not let it spoil my enjoyment but I am not a detailer or clay bar user, the leasing company have zero responsability towards the lessee in this instance and really dont want to become embroiled in nonsense about their vehicle from someone who is acting as if he owns it.

 

I realise now that I misinterpreted your posting though, when you said leasee I was thinking of leasor.

I can certainly see it from both sides.

 

All too often (at least in my experience) genuine warranty claims are refused unfairly.

 

I don't believe whether the vehicle is owned, financed or leased should make a difference to the outcome of a warranty claim, but it invariably seems to.

 

Ultimately I appreciate nine out of ten drivers wouldn't even notice a manufacturing defect on a wiper spindle let alone press their dealer for a warranty submission, but at the same time I'd support someone pressing for a favorable outcome, as it's likley something I would choose to do too.

I agree with all that you say, I took issue when the lessee after being rebutted (unreasonably IMO) by Skoda decided that the leasing company were in the wrong for not recognising the fault after stating that his concern was he would be charged for the rust when he handed the vehicle back:

 

Got a call from Skoda Finance (aka VWFS), the owners of the vehicle.

 

The guy politely told me to **** off. Normal wear and tear.

 

Email confirmation of the conversation. I do “have the right to refer your complaint to the Financial Ombudsman Service”.

 

Utter, utter nonsense that they won’t accept it’s not right .

Fleet / Leased / Motability Vehicles at hand back are often photographed by the person doing the inspection and these pictures are what people are looking at when buying cars at the likes on BCA / British Car Auctions online. 

 

The spindles are a fault even though only a cosmetic one and i doubt a Dealership employee or a Skoda / VW Customer Services employee would accept that on a car they owned and paid for with their own money. 

 

If those renting a car just ignore stuff like that then so be it, but pointing out stuff where there are quality control issues that should matter to the VW Group

is the right thing to do.   So employee dismissing things like this is sadly only too common and why the buying public lose confidence in manufacturers and there aftesales.

Edited 15 March, 20224 yr by roottoot

 

12 minutes ago, roottoot said:

i doubt a Dealership employee or a Skoda / VW Customer Services employee would accept that on a car they owned and paid for with there own money. 

And that is the crux of the matter, the leasing company have accepted it which removes the concern that the OP said was the reason for his claim, it should have been the end of the matter.

 

Some guy at Skoda Finance did that was making decisions that day. 

He might go far and become a boss, or if he costs the VW Group enough money by dismissing stuff he might be gone.  But then VW are their own worse enemy & they really would rather pee off customers / renters than actually be spending out on parts and labour on having stuff right.