I have a 2016 L&K with a Columbus unit.  I've loaded the updated files onto a SD card and when putting the SD card into slot 1 or 2 I get the message "software update data is available".  I then try and upload the data via the satnav settings menu (version information) and get the message " Error no data available. Please insert a source with software update data or check the source" 

 

Any advice on what to do next?

 

Thanks

You used a mac, didn't you

Hi, so does it not work at all if you use a MAC? and If not is there a way round it if you don't have anything but a MAC? [email protected]

Mac's tend to add extra files to the SD card which confuse the satnav

 

 

A couple of solutions are mentioned in this post but I have no direct experience:

 

I repeated the exercise using a windows machine and it worked.

 

Given the size of the Mac using market you'd have thought that the VW group would have a robust solution for Mac users rather than leaving it up to user groups to advise frustrated customers

Or maybe Mac shouldn't randomly add files all over the place...

 

Anyway, there is a Mac tool (DiscoverCare) for VW maps so that might help you in future: https://app-connect.volkswagen.com/mapupdates/download/#download

 

I've never tried it so I've no idea how good it is or if you'll need a VIN for a similar VW car to allow map downloads. No idea why there isn't a Skoda branded version either

1 hour ago, Lauren999 said:

I repeated the exercise using a windows machine and it worked.

 

Given the size of the Mac using market you'd have thought that the VW group would have a robust solution for Mac users rather than leaving it up to user groups to advise frustrated customers

 

I use a Mac and there is a learning curve. I got an app called CleanMyDrive 2.app – free from the App Store. It removes the invisible and unwanted files from the SD card as the last step before you eject it from the Mac. It's easy when you know how.

That's good to know.  How would one know what was 'unwanted'?  I didn't see a list of expected files on the Skoda upload site.  

Your Mac will hide the files as default so you won't see them. If you 'show all files', you might see things like:

- .Spotlight-V100

- .Trashes

- .fseventsd

 

These are some of the files it's creating. You'll probably find they are in every folder on the SD card and just looking in a folder can cause them to regenerate