Couple of questions. 
1. I have pcp finance service deal which simply 
says it covers 1 oil service and 1 inspection service. My Karoq is set to fixed intervals ( I did not ask for this and thought the default was variable intervals?) but think I may now be better changing to variable servicing as we only have the one car now, likely to due 10k + miles and our journey types now do not consist of too many town type commutes. Can I change/reset intervals to variable myself or is it a dealer reset and do I have to tell dealer/finance company.  ? Also will it reset to variable from now or is it clever enough to recognise I am part way though interval mileage wise and just calculate the correct variable interval?
2. On Amundsen sat nav, can I choose “main roads route” as default and if so how as I don’t like being routed round all the country lanes even it may be slightly quicker! 

Edited 30 October, 20214 yr by mistac

How long will you have the car and how many miles will it do a year? 

Is it the over 10,000 miles? 

 

Your car will have arrived at the Dealers from the factory on Variable / Flexible so it will have been changed at the PDI.

They have no right doing so if you did not ask or they did not ask you.

 

You can not really change the service interval back to Variable without servicing the car. 

Actually it can be done,  you can or someone can but then that makes a joke of Service Records. 

 

I would tell the Dealer Principal that they are taking the pith and best service it free at the Fixed Service as that was not what you wanted. 

40 minutes ago, roottoot said:

How long will you have the car and how many miles will it do a year? 

Is it the over 10,000 miles? 

 

Your car will have arrived at the Dealers from the factory on Variable / Flexible so it will have been changed at the PDI.

They have no right doing so if you did not ask or they did not ask you.

 

You can not really change the service interval back to Variable without servicing the car. 

Actually it can be done,  you can or someone can but then that makes a joke of Service Records. 

 

I would tell the Dealer Principal that they are taking the pith and best service it free at the Fixed Service as that was not what you wanted. 

It is on a 4 year pcp, bought new in Jun 21 and currently done 5k so has not been serviced hence wondering if it can be changed to variable mid interval? Will prob do approx 12k a year. On my previous new VAG cars, they were supplied with the default variable servicing but I got the Karoq at very short notice and simply forgot to confirm what interval it was on. Will have a word with the dealer to see how I stand

Edited 30 October, 20214 yr by mistac

My previous car was changed to annual against my wishes. I took it back and they changed it to variable. That was when I was doing 15k a year.

Currently on variable but have only done 7k so far, have booked it in in 2 weeks for first free service when it will be16 months old

I'm confused. OP has already bought the service package as part of PCP deal so if you've already bought it, then why not use it?

 

Put simply the package you bought with a new car entitles you to an oil change service in year 1 then oil change + inspection in year 2.  The car was filled with long-life oil at the factory so yes, there's no problem adjusting the service intervals, but if you do then the service package you bought is null and void - it only lasts for 1st 2yrs.   Read the T&C of the package.

 

If you want to go to long-life then why not simply have the car serviced yr1 and then get the garage to change the intervals when it's serviced year at 2 ?

6 hours ago, kodiaqsportline said:

I'm confused. OP has already bought the service package as part of PCP deal so if you've already bought it, then why not use it?

 

Put simply the package you bought with a new car entitles you to an oil change service in year 1 then oil change + inspection in year 2.  The car was filled with long-life oil at the factory so yes, there's no problem adjusting the service intervals, but if you do then the service package you bought is null and void - it only lasts for 1st 2yrs.   Read the T&C of the package.

 

If you want to go to long-life then why not simply have the car serviced yr1 and then get the garage to change the intervals when it's serviced year at 2 ?

I think we may be looking at this from different angles? I never indicated or implied that I did not wish to make use of the 2 services. All I was asking was about amending the service intervals. My paperwork simply says 1 oil service and 1 inspection service and makes no mention of having to be used within a 2 year period or being tied to fixed or variable intervals, hence my question. I contacted my dealer earlier today and they have now also confirmed there is no restriction on my servicing package and I can change the interval to variable at the time the 1st service is carried out,  so  I now plan to have the car serviced at year 1/fixed mileage and the second service whenever it is deemed due and therefore still benefitting from both services. Perhaps there are other service packages that have restrictions on but unless i am told otherwise or someone can point me to the t&c’s for the pcp service package hopefully I have understood my situation correctly. 
website says “²Service plan covers first 2 consecutive services limited to 1 x Oil Service and 1 x Oil and Inspection Service with pollen filter.”  -perhaps they should clarify the word “consecutive” as that could mean different things depending on which service plan each vehicle is on? 

Edited 2 November, 20214 yr by mistac

4 hours ago, mistac said:

perhaps they should clarify the word “consecutive”

Surely, consecutive just means one after the other. There is no time frame implied.

 

As for fixed servicing vs variable, I was lead to believe that vehicles doing low mileages (say 8k or less) per annum, should be on fixed as it would be quite likely that journeys would be shorter and the oil would possibly not get up to an proper operating temperature for long enough.

5 hours ago, mistac said:

I think we may be looking at this from different angles? I never indicated or implied that I did not wish to make use of the 2 services. All I was asking was about amending the service intervals. My paperwork simply says 1 oil service and 1 inspection service and makes no mention of having to be used within a 2 year period or being tied to fixed or variable intervals, hence my question. I contacted my dealer earlier today and they have now also confirmed there is no restriction on my servicing package and I can change the interval to variable at the time the 1st service is carried out,  so  I now plan to have the car serviced at year 1/fixed mileage and the second service whenever it is deemed due and therefore still benefitting from both services. Perhaps there are other service packages that have restrictions on but unless i am told otherwise or someone can point me to the t&c’s for the pcp service package hopefully I have understood my situation correctly. 
website says “²Service plan covers first 2 consecutive services limited to 1 x Oil Service and 1 x Oil and Inspection Service with pollen filter.”  -perhaps they should clarify the word “consecutive” as that could mean different things depending on which service plan each vehicle is on? 

 

If that's what you've been told then I believe your dealer to be wrong but who am I to argue if that's what they say.

 

Service plan covers first 2 consecutive services limited to 1 x Oil Service and 1 x Oil and Inspection Service with pollen filter.

 

Fixed servicing is every 12mth or around 10K miles, which ever comes first. 1st year service is that 1 x Oil Service and the 2nd year service is 1 x Oil and inspection with pollen filter. 

 

Variable servicing is UP TO 24mth or around 20k, whichever comes first.  In my experience, variable service no1. is not 1 x Oil inspection with pollen filter.

 

As I say, I'm in no position to argue the garage are wrong but I'd advise you to contact VW financial services for clarity. I believe that under PCP, they're the one who actually own the car until the finance is settled. I'd have thought the final word would be theirs.

 

You haven't mentioned how long you intend to keep the car for. Is it a 3yr PCP?

 

No way would I ever get in to the variable v fixed debate - I think that's up to the owner to decide. Personally I've always stuck to variable servicing. That said my current cars are on fixed at the moment, that's because I bought them under same PCP deal with the same 2 services for £159 offer but then settled the finance a few days after purchase. I don't think my car needs an oil change after just 12mth but hey, it can't hurt to have one.

 

Something that's never been explained to me ( and God have I tried asking! ) is if the car travels short distances and under 10k a year in stop/start traffic and the engine never really makes it's  operating temp, then why do I need fixed servicing? If oil sensors can predict when the engine needs serviced, why not just have variable servicing? Surely under those conditions, the variable servicing would say your car needs attention at 12mth?

 

The BMW's and Mercedes I owned never gave you the option of two service regimes - both manufacturers use variable servicing and it's the engine that tells you when it needs attention. VW Group do love to confuse.

 

http://briskoda.net/forums/topic/498122-two-services-for-£79

 

9 hours ago, kodiaqsportline said:

 

If that's what you've been told then I believe your dealer to be wrong but who am I to argue if that's what they say.

 

Service plan covers first 2 consecutive services limited to 1 x Oil Service and 1 x Oil and Inspection Service with pollen filter.

 

Fixed servicing is every 12mth or around 10K miles, which ever comes first. 1st year service is that 1 x Oil Service and the 2nd year service is 1 x Oil and inspection with pollen filter. 

 

Variable servicing is UP TO 24mth or around 20k, whichever comes first.  In my experience, variable service no1. is not 1 x Oil inspection with pollen filter.

 

As I say, I'm in no position to argue the garage are wrong but I'd advise you to contact VW financial services for clarity. I believe that under PCP, they're the one who actually own the car until the finance is settled. I'd have thought the final word would be theirs.

 

You haven't mentioned how long you intend to keep the car for. Is it a 3yr PCP?

 

No way would I ever get in to the variable v fixed debate - I think that's up to the owner to decide. Personally I've always stuck to variable servicing. That said my current cars are on fixed at the moment, that's because I bought them under same PCP deal with the same 2 services for £159 offer but then settled the finance a few days after purchase. I don't think my car needs an oil change after just 12mth but hey, it can't hurt to have one.

 

Something that's never been explained to me ( and God have I tried asking! ) is if the car travels short distances and under 10k a year in stop/start traffic and the engine never really makes it's  operating temp, then why do I need fixed servicing? If oil sensors can predict when the engine needs serviced, why not just have variable servicing? Surely under those conditions, the variable servicing would say your car needs attention at 12mth?

 

The BMW's and Mercedes I owned never gave you the option of two service regimes - both manufacturers use variable servicing and it's the engine that tells you when it needs attention. VW Group do love to confuse.

 

I agree it’s confusing and yes I think I might contact the finance company for clarification so will update thread accordingly. It’s a four year PCP and as things stand I would expect to keep it for at least three years. If you have anything re t&c’s that says the plan must be used up within a two year period I’d like to see that as it gives me a bit more ammunition as I don’t want to get stung!

I bought my car out of the lease deal within a few weeks of collecting it as the discounts to take out the lease were far higher than a cash purchase.

I also have the first two services included. But the carmust be set to variable servicing. I am having the first done at 15 months old as it has only done approaching 7k now. I normally did 12k plus per year pre focus and retirement!

4 hours ago, mistac said:

I agree it’s confusing and yes I think I might contact the finance company for clarification so will update thread accordingly. It’s a four year PCP and as things stand I would expect to keep it for at least three years. If you have anything re t&c’s that says the plan must be used up within a two year period I’d like to see that as it gives me a bit more ammunition as I don’t want to get stung!

 

I can't be any clearer. The two services you have bought are not variable/flexible services, they are fixed services.

 

If you do go ahead with your plan re: 1st service yr 1 and 2nd service year 3, then if it is a 4yr PCP you really are opening up a can of worms because your car will require servicing year 4 - variable or not.

 

It would be much, much easier using your pre-paid services at fixed intervals year 1 and 2, then change to variable. As I say, my own personal preference is for variable servicing, but nobody is getting 'stung'. You're getting two services for £159!  You would have paid over double that for two fixed services, you would have paid over £400 for two variable services from a franchised dealer.

3 hours ago, kenfowler3966 said:

I bought my car out of the lease deal within a few weeks of collecting it as the discounts to take out the lease were far higher than a cash purchase.

I also have the first two services included. But the carmust be set to variable servicing. I am having the first done at 15 months old as it has only done approaching 7k now. I normally did 12k plus per year pre focus and retirement!

 

For the life of me I cannot understand this.

 

You're running a variable service regime but having the oil change done at 15mths?  Noooo !!!!    If you're on a variable service regime then you need a 1st variable service.

 

I'm not trying to be awkward but you may be in breach of your warranty. If anything happens with your engine at say 18mths, VW would be entitiled not to pay out because you have not serviced your car according to manufacturers schedule.

 

Just out of interest, why must the car be set to variable servicing?

33 minutes ago, kodiaqsportline said:

 

I can't be any clearer. The two services you have bought are not variable/flexible services, they are fixed services.

 

If you do go ahead with your plan re: 1st service yr 1 and 2nd service year 3, then if it is a 4yr PCP you really are opening up a can of worms because your car will require servicing year 4 - variable or not.

 

It would be much, much easier using your pre-paid services at fixed intervals year 1 and 2, then change to variable. As I say, my own personal preference is for variable servicing, but nobody is getting 'stung'. You're getting two services for £159!  You would have paid over double that for two fixed services, you would have paid over £400 for two variable services from a franchised dealer.

I guess we will have to agree to disagree. I accept that the PCP service Package offers 2 “fixed” services in terms of their description, but no where can I find that they have to be carried out at fixed intervals or that the vehicle must remain on fixed servicing. My dealer has also confirmed this, so to me it is now clear. Having said all that, I do like your suggestion of changing to variable at year 2 and may do that after all as by year 4 , I very likely will not have the car and servicing will not be my concern.

People need to read Skoda UK Manufacturers Warranty T&C's.   Lease agreements and servicing T&C's might be another mater. 

 

They (SKODA) do not talk of Service Schedules. 

it is 'Manufacturers Recommendations'.     That used to be 'Guidelines'.

 

Reason being, 

Skoda / VW Service Plans might not include stuff done to a SCHEDULE,

& Skoda Approved Used Cars from FLEET.s / VW Finance Lease etc might not have had Haldex at 3 years, DSG OIl at 40,000 miles or Brake Fluid Changes at 3 years yet they get a SKODA / VW Warranty., 

(You try not doing things to the Manufacturers Recommendations and watch them Void a warranty even though it has a FMDSH.

that can be a history of stuff not done or not done because Dealership staff never told you as there is not a SCHEDULE,)

 

The cars reach the UK from the Factory on a Variable / Flexible Service Regime.

With Long Life oil for Variable / Flexible Servicing.

 

It is Dealership staff that change the Service Indicator to Fixed Servicing on Demonstrators /  'Management cars' which are going to be Used / Pre-loved/ maybe abused cars, 

and even on Customers without asking the customer.

 

 

SKODA_Warranty_Terms_November_2021.pdf

Edited 3 November, 20214 yr by roottoot

23 hours ago, kodiaqsportline said:

 

For the life of me I cannot understand this.

 

You're running a variable service regime but having the oil change done at 15mths?  Noooo !!!!    If you're on a variable service regime then you need a 1st variable service.

 

I'm not trying to be awkward but you may be in breach of your warranty. If anything happens with your engine at say 18mths, VW would be entitiled not to pay out because you have not serviced your car according to manufacturers schedule.

 

Just out of interest, why must the car be set to variable servicing?

That's how the car was delivered. If I query the device status it indicates a huge mileage to go and end of second year for latest date. However dealer keeps sending a reminder that the first service at one year is due. 

This is the first car for many years I have had which has not done at least 13k in a year, and one did 19k in a year. Currently much less due to covid stopping site visits and commuting and deciding to retire as hate working from home all the time. Currently at 6700 after 15 months!