I have booked in to look at some faults under extended warranty policy (year 4 now) however the dealership are being very reluctant to advise if its covered and wanting my confirmation of the initial charge to investigate (if this is not covered by the warranty), when i say "well don't you know your own policy" i get answers like maybe, should, could and well you should have the warranty terms when you have purchased it.

 

Biggest problem right now is central locking issues

 

This is going to be a wild shot but has anyone purchased poxy extended 5 year warranty in 2018 and keep this poxy policy document ?

If you mean the Skoda factory extended warranty, I bought this with my car (and my previous Golfs) but never had any details. I'd assume it is the same as the normal 3 year warranty, and would use my purchase agreement to show it was included. (This is also confirmed by the warranty expiry date that Skoda quote.) 

 

Chris

its about what it actually covers

Dealerships have a Dealer Principal a Finance Director, someone that acts as a Warranty Manager, a Head Sales Person, 

so get answers from one of them and maybe not a Service Desk Person who might have a NVQ if Keyboard / Phone Skills even though that should been enough for them to know who to actually ask. 

Skoda UK Customer Services know which person to get answers from.

 

If you purchase a Warranty / Extended Warranty for the 4th or 5th year which is an Insurance /Financial Agreement make sure you get the Policy Document so you have the T&C.s.

The seller is responsible to provide this and a seller could easily mis-sell if they do not know the product.  They are an agent for the Underwriters / Skoda / VW or which ever sub division of them that are the Warranty Company.

https://www.skoda.co.uk/owners/warranty

 

https://insurewithskoda.co.uk/extended-warranty

 

 

 

 

SKODA_Warranty_Terms_November_2021.pdf 36172_SKODA_Approved_Used_Warranty_Dec20_SINGLES.pdf

Edited 13 December, 20214 yr by roottoot

10 hours ago, vadimo said:

its about what it actually covers

It tells you in the back of the owners manual.

11 hours ago, vadimo said:

I have booked in to look at some faults under extended warranty policy (year 4 now) however the dealership are being very reluctant to advise if its covered and wanting my confirmation of the initial charge to investigate (if this is not covered by the warranty), when i say "well don't you know your own policy" i get answers like maybe, should, could and well you should have the warranty terms when you have purchased it.

 

Biggest problem right now is central locking issues

 

This is going to be a wild shot but has anyone purchased poxy extended 5 year warranty in 2018 and keep this poxy policy document ?

 

I'm confused.

 

If you're asking for the policy documents then obviously you're not familiar with the policy - so how can you call it 'poxy' if you haven't read it?

 

Anyway, doesn't matter what the policy says because that's not your issue. What happens with a warranty claim is the dealership will guess whether a fault is covered by warranty or not. If they're unsure then they'd have to investigate and that costs them time and money. What they'll do is charge an investigation fee and if the fault is found to be a covered by warranty, will charge that fee to Skoda. If however it's not a warranty fault, then you'll pay the fee. That's reasonable enough, it's standard practice with most commercial businesses.

 

Apologies if I've misunderstood, but are you suggesting that they spend time checking your car and if it's found not to be a warranty claim, then you'll then take your car elsewhere to be repaired?  

Edited 13 December, 20214 yr by kodiaqsportline

4 hours ago, roottoot said:

Dealerships have a Dealer Principal a Finance Director, someone that acts as a Warranty Manager, a Head Sales Person, 

so get answers from one of them and maybe not a Service Desk Person who might have a NVQ if Keyboard / Phone Skills even though that should been enough for them to know who to actually ask. 

Skoda UK Customer Services know which person to get answers from.

 

If you purchase a Warranty / Extended Warranty for the 4th or 5th year which is an Insurance /Financial Agreement make sure you get the Policy Document so you have the T&C.s.

The seller is responsible to provide this and a seller could easily mis-sell if they do not know the product.  They are an agent for the Underwriters / Skoda / VW or which ever sub division of them that are the Warranty Company.

https://www.skoda.co.uk/owners/warranty

 

https://insurewithskoda.co.uk/extended-warranty

 

 

 

 

SKODA_Warranty_Terms_November_2021.pdf 462.9 kB · 1 download 36172_SKODA_Approved_Used_Warranty_Dec20_SINGLES.pdf 1.77 MB · 0 downloads

 

Thank you

 

I have contacted now the original sales person and also customer support at Skoda UK. 

 

Very surprised that Skoda service person cannot tell me if in principle faults I described are warranty covered.

They are not telling you because they do not know. 

 

It is not covered in not a Design / Manufacturing / Material Fault.

Premature failure can be easy to consider but once past the Manufacturers 3 years warranty in the UK the failure is hardly premature. 

 

The first  30 minutes of a diagnostic was £60 until recently in Skoda UK's Service & Maintenance Fix Price Menu.

If the diagnosis is paid for but the Warranty covers the repairs or replacing parts then you get your money back. 

If not then some that get the job of doing the paid work do not charge for the diagnostics.

 

Still shows as £60.  At participating dealers, cars 3-10 years old.

 

Edited 13 December, 20214 yr by roottoot

3 hours ago, vadimo said:

 

Thank you

 

I have contacted now the original sales person and also customer support at Skoda UK. 

 

Very surprised that Skoda service person cannot tell me if in principle faults I described are warranty covered.

 

No doubt Skoda support will refer you to the dealership. The original sales person may try convincing you it's a good time to buy a new car but he/she will not be interested in warranty claims, they'll refer you to the person you've already spoken to.

 

You've spoken to the correct person i.e.  service.  If they can't tell you then take your car to another dealership who'll likely tell you the same thing. If they say it's not a warranty issue, what then? Who's going to fix it?

 

You've said the issue relates to central locking. Can you describe exactly what the problem is?

 

 

Assuming you bought your car new in the UK

 

If the extended warranty was purchased at or before date of first registration, it is probably a factory extended warranty and all claims are authorised directly by the factory in Czechia. It has the same conditions as the standard 2 year factory warranty you get with the new car and you should refer to the warranty document that was in force at date of first registration, these terms change slightly from time to time but broadly are the same.

Here is a factory warranty document

dated Nov 2018

 

SKODA_Warranty_Terms_November_2018.pdf

 

A dealer will have to go through the hoops required by the Skoda factory before any claim is authorised.

 

If you purchased the extended warranty after first registration, then this is a Skoda UK (VAG) financial services product. The terms and exclusions are different to the factory warranty. You need to check the appropriate document to see the terms. A dealer will need to go through the VAG financial services hoops to get authorisation. You can phone VAG financial services and ask whether your extended warranty is with them or whether it is a factory extended warranty. Tel 0330433782

 

https://insurewithskoda.co.uk/extended-warranty#online-documents

 

In both cases it may require diagnostic work to be carried out before the claim is submitted or authorised, and the customer may be required to pay for this up front, if the claim is successful the charge is refunded. If not, then the money is not refunded.

Edited 13 December, 20214 yr by xman