Skoda Connect

I recently (Last weekend) took  my car to the dealer to collect my spare key that I have been waiting for. I also asked them to take a look at this message that pops up every time I start the car with the radio off.

I have previously emailed Skoda Customer services, and their advise was to set my details to "Maximum privacy" which I did, but still the same problem  after that they told me to take to the dealer, which the dealer said

"It's because you don't have your second key, once you connect your second key to Skoda connect then it will not pop up every time I get in the car.

So I get my key - they said they will be in touch to connect me to Skoda connect - not happened so I thought I would try myself 

I can log in to the SC via the website/app and each time I get..

So I take both keys into the car, and It will not connect I get this message I have tried over and over again, checking the log in credentials are correct 

I tried to connecting to the home WIFI in the car, but it wont even do that saying that the "security is not supported" (What!?)

I tried unlocking the car with the spare only, no difference

To be fair this whole system is getting very frustrating. it seems there is one hurdle after another to use basic features. I have emailed the dealer, waiting for a response. What is a nice car I am starting to feel that owning a VAG branded car is more hassle than it's worth.

My issue with USB playlists not resuming is still happening, and has put me off using the media system all together - the dealer tells me it's the way i have formatted my memory stick and to read the manual for the correct way but I cannot find a decent explanation in the manual.

Can anyone help me please

Kind Regards

Edited 16 February, 20224 yr by OvetGenix